E-Learning Provocateur

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Soft landing

E-Learning Provocateur

Muhammad Tahir Rabbani risked poking the bear on LinkedIn when he asked the Learning & Development Professionals Club: How can we differentiate between hard and soft skills? His question was serendipitous because I had been giving that very question some serious thought, and where I landed was that the successful application of hard skills can be measured definitively.

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The beauty of customer education

E-Learning Provocateur

Beauty is in the eye of the beholder, and I beheld much to admire in a recent podcast in which Hayley Curcio, Head of MECCAversity, shared the iconic retailer’s approach not only to training its workforce but also to educating its customers. The host Marnina Diprose set the scene aptly: As an expert “we assume that people will just get what we’re saying, without the context of us being in the industry or being educated for multiple years.” To which Hayley added: “It

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Training at scale

E-Learning Provocateur

“Those who say it can not be done should get out of the way of those who are doing it.” Who said that? Was it George Bernard Shaw? Elbert Hubbard? Or is it one of those mysterious “old Chinese proverbs”…? Regardless, in my experience it applies to the scaling of training across organisations, and I was honoured to discuss it with Michelle Ockers on her podcast.

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Similar but different

E-Learning Provocateur

I for one welcome the Australian Government’s proposal to establish a National Skills Passport. Tabled last year via the Working Future whitepaper, the idea is “to help people more easily demonstrate their skills to employers and reduce barriers to lifelong learning.” Bravo. But of course the devil is in the detail, and so far there hasn’t been very much of that (perhaps by design).

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L&D conferences in Australia & New Zealand in 2024

E-Learning Provocateur

G’day & Kia Ora to the new year! As my greeting suggests, this year’s instalment of conference alerts is an Antipodean affair. Due to popular demand – well, two people – I’ve added events from the land of the long white cloud into the mix. If you’re aware of any other L&D conferences in Australia or New Zealand this year, please do let me know… Conference List The details of the following events may change, so best check the latest information on

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Think different

E-Learning Provocateur

It’s about that time again when I look back on my blogging year and choose a theme that connects the breadth of topics that I managed to cover. This time I’ve borrowed “Think different” from Apple’s advertising campaign at the turn of the millennium. While the adverbial in this phrase omits the “‑ly” suffix in the American fashion, I chose it because it encapsulates the spirit of blogging – which is to add something fresh, independent, and ab

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Reality bites

E-Learning Provocateur

Evidence-based practice is the darling of Learning & Development geeks. And with good reason. Amongst all the myths and barrow pushing, not to mention the myriad ways to approach any given problem, empiricism injects a sorely needed dose of confidence into what we do. Friends of my blog will already know that my undergraduate degree was in science, and although I graduated a thousand years ago, it forever equipped me with a lens through which I see the world.

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