Technical training: What do they need to DO?
Making Change
AUGUST 1, 2011
Here’s a common question: All employees have to know how to use our software. Why isn’t that a good enough goal for instructional design? Why should I go through action mapping ? My answer: If you don’t identify what people actually do with the software and design your training around that, you could create an information dump that helps no one and can’t justify its own existence.
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