20 hot resources for customer-facing social media
E-Learning Provocateur
MAY 24, 2011
Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. I’ve always considered this an example of “e-learning&# because – if you do it right – you are educating people. They just happen to be outside of your organisation.
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