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Five ingredients for compliance e-learning excellence

From the Coleface

Last week I had the privilege of judging the e-learning awards (obviously my lips are sealed as to who the winners are until the awards dinner). Naturally some of the entries had other ingredients that made them sparkle in other ways, but here I can share five themes that many of the short-listed entries had in common. Focus on behaviours not policies. Make the learning part of a campaign.

Talent management myths and facts

From the Coleface

Last Friday I went to an excellent session of the Trainers and Developers Network   led by Catherine Shepherd. In many organisations talent management is siloed away from L&D, but it’s usually helpful to understand more about what your colleagues in HR are doing (and how it interacts with your LMS). Here are my three main takeaways from the day. What is talent management? What next?

e-learning professionals “the cobbler’s children with no shoes”

From the Coleface

At a recent Professional Services e-learning Forum, L&D teams were likened to “cobbler’s children with no shoes” This allegory describes the phenomenon where professionals are so busy with work for their clients and their teams that they neglect using their professional skills to help themselves or those closest to them. beautiful metaphor, but is it true to life? The Professional Services e-learning Forum draws it members from the UK’s largest accountancy and legal firms. ” In descending order the most commonly used channels were: Conferences (e.g.

Poll 38

Escaping from the compliance e-learning cul-de-sac

From the Coleface

Much of the e-learning that professional firms offer is compliance-based. The The risk is that poor compliance e-learning ends up tainting learners’ expectations of e-learning (this is sometimes referred to as the “compliance e-learning cul-de-sac”). The resulting report can be found here. Consistent with wider industry trend of personalisation. Ideas to save you some brainstorming time.

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Instructional design agony uncle

From the Coleface

Here are some examples of the kind of things I’m expecting to be asked : Which learning theories are useful? How do you make the best use of Subject Matter Experts? How can you work most effectively with graphic designers, technology specialists and others on the project team? How do you design realistic scenarios? How do I design effective questions? learning training

Viv on Learning Now TV on 31 March

From the Coleface

As an experienced blended learning designer and judge of the e-learning Awards (recently rebranded as the Learning Technologies Awards), I was invited to appear on TV. As part of the learning designers series, I’ve shared three key tips on blended learning design on LNTV. Spoiler alert – or to whet your appetite – the tips that I’ve explained are: Consider your options.

How professionals learn

From the Coleface

In the November Issue of TJ ,  Des Woods and Henry Marsden have an article called “How professionals learn”  As the former head of learning at Ernst & Young and head of professional development at Linklaters, Des is writing from considerable experience. This is a great article if you are relatively new to professional services in your L&D career, especially if you’ve worked in a different industry previously. There were 3 things that really resonated with my experience: Professionals want learning in small chunks as the pressure to remain chargeable is high.

How would you design learning with an unlimited budget?

From the Coleface

Recently I was given what many instructional designers would consider the best brief ever: there’s unlimited budget, there’s no major urgency, just come up with something innovative and interesting. There had to be a catch, and there was -  it’s one of the dullest compliance topics imaginable for people in the insurance industry. And from this a treatment was born.

Transform Your Video Strategy for Enterprise Learning & Communication

We sat down with Tom Clancy, former CLO of EMC, to discuss the role of video in the future of enterprise learning and communication.

So does Linkedin really work?

From the Coleface

I’m often asked the question does Linkedin really help or is it a waste of time? Like most social media it allows us to do things that we do in real life faster, more cheaply, with more reach and more publicly (or with less privacy, if you prefer). The answer I usually give involves a game I used to play as a student. Fast forward about ten years and I get introduced to Linkedin. learning

5 free technology tools for trainers to enhance face to face training

From the Coleface

Face to face trainers often see technology as threat or replacement of the face to face experience. But when used appropriately technology can enhance what happens in the training room (and afterwards). At the eLearning Network event “A fresh look at elearning”, Julie Wedgwood demonstrated five tools which have great potential and they’re free! These tools are especially applicable when participants have access to tablet computers or smartphones. Wordle If you have a back channel set up for the classroom e.g. Twitter, copy and paste the text into Wordle. This will produce a word cloud.

Five more ingredients for compliance e-learning excellence

From the Coleface

Once again I had the privilege to judge the e-learning awards (now called the Learning Technology Awards). When I last judged the compliance category two years ago I wrote Five ingredients for compliance e-learning excellence . It was great to see that many of the entries reflected these five ingredients and the general improvement in learner experience. Here Big mistake. Humour is OK.

Professional Services e-learning Forum (PSEF) welcomes CLO of the year

From the Coleface

Fresh from being awarded CLO of the year by the LPI, forum member Sarah Lindsell , Global & UK Director of Digital Learning and Learning Strategies at PwC, was the guest speaker at PSEF’s 3 March meeting hosted by Deloitte. PSEF is a networking group for L&D professionals in the UK’s largest accountancy and legal firms, held under Chatham House rules. Thanks Sarah.

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Let’s focus on the learning (with a little help from Cynefin)

From the Coleface

I enjoyed a day out at the Learning Technologies Summer Forum yesterday. Like many conferences, there was no shortage of vendors trying to broadcast how their offering is the panacea to organisations’ performance problems. This noise about the channels of learning (“modality”) tends to distract from a far more significant consideration: What is the nature of the learning that we want to make happen? 1. How clear are we about what we want people to learn? This arena is well documented, especially by Cathy Moore e.g. [link]. 2. Domain. Learning channels. Obvious. Best practices.

Research says that whatever I say next will be a whopping lie

From the Coleface

Over 15 years of working in L&D (and a dose of studying philosophy of science at university) makes me very alert to the phrase “research says” It is usually followed by an unsubstantiated claim. After all, if you are making a claim that is backed by scientific research it is not hard to include a link, reference or a footnote, so why wouldn’t you? link]. Learning styles: [link].

How well do you really know your learners?

From the Coleface

So as an L&D professional, hand on heart, how confident are you that you really know your learners well? Do your learners prefer the bare facts presented as fast as possible or a more interactive, immersive, fun experience that takes longer? How does this vary according to different subject matters or segments of you organisation? It’s worth investing the time so that you can.

Beautiful data, frightening conclusions

From the Coleface

As someone who enjoys reducing information overload and making complex topics more meaningful and accessible, I’ve enjoyed browsing my way through two coffee table books which show the power of infographics: David McCandless’ Information is beautiful and Simon Rogers’ Facts are sacred. The way that data has been put together and presented is genuinely inspiring. learning

Skill based learning – How it drives an organization’s performance

Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives. This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture.

Ice bucket learning

From the Coleface

If you’ve managed to avoid the ice bucket challenge , I can only commend you for managing to stay unplugged from social media on your holidays, you have surpassed me. For the rest of us, this is a cultural phenomenon, which naturally I look through the lens of L&D geekiness to see what we can learn. The act of filming a video clip and posting in on social media is commonplace. It was fun.

The pitfalls of selling content online – five questions that training companies should ask

From the Coleface

Imagine you are running a training company that has successfully carved out a niche. You’re selling lots of training courses and it’s only capacity that is stopping you from selling more. One day you realise that you could increase reach, lock out competitors and reduce cost of sales if you put some of the training online. What could possibly go wrong? Here are five questions that I find many training companies in this situation have failed to ask. 1. Who is the buyer? Are you targeting the buyer or the learners? As there is so much free learning content on internet (e.g.

Dialogomatic 2.0 launches on 1st April

From the Coleface

Today I have been given exclusive reviewer access to the Beta version of Dialogomatic 2.0, the system that takes dialogue from a novel and at the click of a button can republish this as the script for self-paced e-learning, a stage play, music for a musical or as a comic strip. Socratic dialogue has now reached new heights! Version 2.0 This is the biggest breakthrough since Powerpoint.”

Happy season

From the Coleface

At this time of year there’s plenty of times that you’ll hear ‘Happy Christmas’ or ‘Happy New Year’ which got me thinking about the nature of happy. There are three pertinent stories I wanted to share, two from 2013 but the first one from 20 years ago…. After university I had a fun year where I was elected to be in charge of university sport. training

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Is praise better behind closed doors?

From the Coleface

Lucy Kellaway’s recent article in the FT “Compliments are always best made behind closed doors” challenges the conventional wisdom that workplace praise is best given in public and criticism in private. If that’s what the praiser intends to happen, then that’s fine, it’s just that many praisers won’t be aware of this unintended consequence. training

Curation 101

From the Coleface

Just when you thought you had enough e-learning buzzwords, curation came along. For those who like definitions “ Content Curation is the act of discovering, gathering, and presenting digital content that surrounds specific subject matter.” Inspired by Sam Burrough’s  talk at the eLearning Network , I thought I’d try curating and share my reflections. Maybe. Happy curating!

Learning Science Laundering

From the Coleface

When I’m explaining to non L&D people what I do, one thing they commonly say is “Oh yes, e-learning. We had to do a module on Anti-Money Laundering” Much as I’ve lost count of the number of times I’ve been involved in making compliance e-learning more interesting, there’s clearly quite a lot of page-turners still in circulation. link]. e.g. [link].

Chain of fools

From the Coleface

I chose the title for this blogpost because I like the tune , not because I wanted to offend… Anyway, here’s a chain of events that’s been played out in hundreds of organisations. Often it has pretty depressing outcomes, but in case you get too despondent, let me assure you there is a happy ending, especially if you like flowcharts. The alpha version of the e-learning is achingly dull. 

Leaving performance reviews behind: Where to start [Guide]

Is your company ready to move beyond the annual performance review? Where do you start? What are the keys to success? In this guide, you’ll gain an understanding of: the forces driving change, three foundations of success and take a deep dive into the skills gap many managers have that will sink your efforts before they start and how to address them.

News is bad for you

From the Coleface

A really thought-provoking article by Ralf Dobelli (based on a longer essay) about information overload and in particular, news. To pick out some headlines, “news inhibits thinking, kills creativity, makes us passive and wastes time” So if Dobelli’s arguments are valid, why would anyone read or watch the news? Who would not want the reputation for being well-informed?

What a fantastic widget!

From the Coleface

You may have noticed that more and more websites are allowing you to download appointments into your calendar e.g. www.nationalrail.co.uk lets you get the train time you have looked up straight into Outlook with just the click of a button. Though the technology for sending iCalendar files (.ics) learning

Did you get potatoes in your stocking?

From the Coleface

Now that the festive season is becoming a distant memory and the kids are back at school, the magic fabric of Christmas has begun to fray a bit in the Cole household. And I admit, I’m to blame. Let me try to explain… It all began with me telling my children that if you’re good, Santa will fill your stocking with presents. training

eLN Insights advent calendar

From the Coleface

After a weekend of getting advent calendars underway, once again it’s great to see that the eLearning Network has its own advent calendar up and running. Check it out at [link]. learning

Quality Control process for E-Learning

Quality assurance is often reduced to correcting errors in a nearly completed learning product. But creating a quality assurance process that influences decisions throughout production reduces the amount of revisions. This is the final step to ensuring that e-Learning applications are not themselves a barrier to learning

Pitfalls in mobile learning #5:

From the Coleface

Although this is my fifth pitfall it’s probably the most fundamental – it’s just that I was hoping that this time round the e-learning industry had got its heads round the idea that emerging technologies are not solutions that we need to find problems for. Ask the right questions and your business has several problems that L&D can solve and a few of those solutions will involve mobile learning.