Calling all you customer service trainers?
From the Coleface
MARCH 11, 2009
It’s funny how trends at the macroeconomic level sometimes fail to translate into microeconomic reality. Bearing in mind there’s a recession happening, you’d expect that companies would in general be far keener for business and therefore customer service would improve. Reflecting on the past couple of months I have had a substandard customer experience from several companies (if you don’t like being named and shamed look away now Audi, BT, Fox & Sons, Lloyds TSB and
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