The changing role of L&D: from “packaging” to “scaffolding” plus “social capability building”
Jane Hart
FEBRUARY 21, 2013
I have been been talking to a number of different organisations recently about the future of the L&D department and in doing so have been building on the diagram I shared in a recent post - where I illustrated how the function of the department is expanding into the new areas of performance support, as well as supporting social collaboration and personal learning.
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