In the Middle of the Curve

Trending Sources

Knowledge Centered Support

In the Middle of the Curve

Screenshot of WKU's IT Help Desk Client Portal. This particular one is run off of TeamDynamix Service Management solution. During a conference I attended recently, I encountered the concept of Knowledge-Centered Support. Kaliegh Belda at Western Kentucky University gave a presentation on this topic that turned out to be the hit of the conference. Heck, you could probably do this using WordPress.

On Influence

In the Middle of the Curve

The wonders of Google search uncovered Jewelpet Magical Change anime. Seems appropriate. The full video is here. Recently - I've been asked the following question: So how do you influence people to change? It's asked in different ways. It's been asked by friends and strangers in a wide array of contexts. And I've been asked this a LOT in the past couple of months. Because it is not a magic bullet.

Voice 32

Business Architecture - So What Do You Do?

In the Middle of the Curve

Argue about the validity of ADDIE if you must, but most training teams I have encountered still use this as an organizing structure for what they do. I''d rather talk to my stakeholders in a way they understand. This particular iteration is from Chico State IDTS. - The "Power Users" for the Learning Ecosystem will be the folks performing staff training design, development and delivery activities.

Business Architecture - The Individual Process Level

In the Middle of the Curve

Now that I have a rough idea of what processes I need to document, it''s time for me to start mapping out the individual process. The act of doing this will help me break this down further. Working within a training team, I figured it was best to start with us. This will also help provide a point of discussion when I talk to other teams. Allow me to see how our process differs from theirs and why.

New Brandon Hall Group report forecasts major shift in 2016 online learning trends

Companies are increasingly dissatisfied with online learning tools, prompting many to reinvest in technology that supports a modern training approach. Download the report from Brandon Hall Group to see how new investments are bringing real business results.

The Learning Ecosystem in Action

In the Middle of the Curve

Some early posts for context: If You Could Do It All Over Again. In the Throes of the Thrash An Attempt to Structure the Problem Status Report on the Learning Ecosystem Summarizing the Learning Ecosystem So the Learning Ecosystem is a year old. What it looks like in action? Looking and listening for trends. What do people want? What do they want to accomplish? What do they see happening?

Guerrilla Change Management

In the Middle of the Curve

Wonder Woman as Gorilla - by Stonegate -- Sitting by the pool in Orlando with Brian Dusablon during Ecosystem 2014, he turned to me and said Wendy - you should write about Guerrilla Change Management! have in the past. But it has been awhile (like 2007 awhile.) And I was hearing a lot of noise at the conference about requiring resources and lots of money for real change to occur. Screw that.

In Defense of Surprise

In the Middle of the Curve

It''s a bit of a running joke among my colleagues. Wendy hates surprises. Yes.I am the screamer guy. I''m currently at Ecosystem 2014 (a branch of the eLearning Guild''s Learning Solutions conference - or what I fondly call the "eLearning Guild Spring Meet."). Soren Kaplan''s keynote this morning made me start re-thinking my position on surprise. How valuable surprise is. How positive it is.

Slick Translation Use Cases

In the Middle of the Curve

Elizabeth Cox, from Belmont Middle School (and the wife of one of my co-workers), put together a very slick use case for helping international students with English. The solution leverages tablets, voice recognition, and Bing Translator. Microsoft in Education featured the solution recently. Worth the 3 minutes to watch

Instructional Design and Certification Courses

In the Middle of the Curve

In March, I earned my PMP. For the final push, I took advantage of an opportunity to take a test prep bootcamp through Cheetah Learning. The bootcamp came highly regarded by our project managers - so my management was kind enough to spring the money for me to take it before the exam. You are there to pass the test. You are NOT there to learn project management. PERIOD. What this means? No caffeine.

The Hardest Thing (Sometimes) is Deciding What To Do

In the Middle of the Curve

As I write this, I'm paralyzed by choices. What to do next. have some blog posts to write. Detailed, high-mental bandwidth blog posts. could write another to-do list, but fear if I do THAT I will be overwhelmed by the sheer amount of the things I think I should do. have a bunch of meetings I need to set up. A new computer I need to set up. New tools to learn - quickly. Write thank you letters.

Incremental vs. Revolutionary

In the Middle of the Curve

During lunch yesterday, I had a chance to talk to a group from a health care system outside of Kansas City, MO. This was their first eLearning Guild event and they were pretty excited. If you go back and read my early blog posts from 2006 / 2007 - I started this blog when I was in the health care industry. My lunch companions from Kansas City reminded me that there are still quite a few parallels between the health care audience of highly educated doctors and nurses and the higher ed audience of highly educated faculty and staff. In both cases, it is often best to move slowly and stealthily.

Whitepaper: When The LMS Isn’t Enough

In this whitepaper, you will discover the main reasons why the LMS alone is no longer meeting the needs of the modern learner. More importantly, you will learn what you can do to enhance its value.

#iel12 Social Media Analytics - Pt 2

In the Middle of the Curve

Social Media is about engaging / the conversation - Do we NEED to define it or do we just need to recognize it? Is a blog social media? Comments and tweets and reshares - yes. Website - do we care? Are we listening to./ engaging the audience? Cannot fake or force communities of interest. Media - what is the tool that communicates the message? insert McLuhan quote here) Oldest form of social media = the market. Places where people gossip. Analytics - how an organization arrives at an optimal and realistic decisions based on data. presenter's own definition) - not just existing data. manifest.)

More Historical Perspective or Why I Fear for Instructional Technology as a Profession

In the Middle of the Curve

This is one of my first web sites - developed in 2001. chose the topic because it was controversial (still is) and it allowed me to use lots of pictures in buttons. Because in 2001, that was advanced. Note the matrices and the fact that the instructor printed out every page of the web site. Despite lots of research, we are still designing the same stuff. Thinking in terms of courses. Let's use it

What Problem Are You Trying To Solve?

In the Middle of the Curve

A few weeks back, I had a productive discussion with Aaron Silvers. needed an outside eye to provide feedback on my initial attempts at a learning architecture. While we were talking, I asked Aaron about developing a community of practice. You need to ask yourself two questions: What problem are you trying to solve? How does working together solve it? The image below is a pretty good descriptor.

The "Getting Your Ass Kicked" Part of the Program

In the Middle of the Curve

What Snowboarding is supposed to look like. don't aspire to jump off of 50 foot rocks. just want to be able to turn pretty. This winter I decided it was time to get serious about learning to snowboard. figured I was never going to learn by taking a beginner class once every 3-5 years. The repetition needed to be more regular. The beginner class went OK. Mostly. Turn one direction. Get going again.

Reality - The Universe Laughs at Your Time Estimates

In the Middle of the Curve

Depeche Mode doesn't account for the sense of humor displayed in life. - You have the plan. You are starting to execute the plan. You are on time. On budget. Things are awesome. And then they are not. Fast Tracking is a schedule compression technique project managers use where activities that are normally done in sequence (say.system development and training development) are done in parallel.

Storyboarding for eLearning

Storyboarding is a very important step for creating eLearning courses. But don’t you feel it’s a waste of time to start creating the courses from scratch and copy-paste text and other objects from the storyboard to the eLearning tool for course development.

The Technology Reference Model

In the Middle of the Curve

I ran into our SWAT team guy for integration after a meeting one day. He came from an organization with a more mature enterprise architecture practice. He shook his mouse a bit and unlocked his screen saver. "I found a really nifty tool called Archi. I've been using this to document our enterprise." He opened up our Technology Reference Model (TRM). Goldmine! Or at least in their heads.

Optimum Compliance Training

In the Middle of the Curve

This is from a conversation Steve Flowers and I had during a dinner a month or so back. I am totally stealing his idea. Assume that this is completely reportable (SCORM / AICC / TinCan / whathaveyou). Wonder how I can implement this

AICC 29

Risk Register - Hope for the Best, Prepare for the Worst

In the Middle of the Curve

Thank you Patrick Warburton. Control Enthusiast". -- My long-time co-workers will tell you the following about me: She's usually prepared for most contingencies. Worst case scenario? She's likely considered it." She hates surprises. So the idea of Risk Registers? Trying to prepare for everything? Oh yeah.sign.me.UP! Risk Registers help you identify and plan responses for known risks.

Change Without "Executive Support"

In the Middle of the Curve

Change sometimes looks like this. -- As part of our Unified Communications project, one of our SWAT team put together a proposal for a service offering that would provide IT consulting assistance helping departments use the new tool kit more effectively. Everyone thought it was a great idea. Nothing really happened. The SWAT team forwarded the proposal to me. VP level). Chances of that happening?

Evaluating Training - Capturing the Benefits Aspects of ROI

Training evaluation is necessary and, in many ways, critical to the success of a business. But because short term priorities always seem to take precedence, it is typically something we plan to do better in the next course, or maybe next month, or even next year. After all, we’ve managed pretty well up to now, so surely another year can’t hurt!

We Have Met The Enemy.And He Is Us

In the Middle of the Curve

- from Pogo, Walt Kelly 1971 I''ve been doing a lot of thinking about cultural readiness in the past couple of months. Pretty much since the day one of my colleagues took all the air out of the room with a simple comment. "We are not ready for this solution." He meant that the organization wasn''t ready for the solution. But I wasn''t so sure. It''s easy to focus on the noisy negative.

Working with the Unengaged

In the Middle of the Curve

I was watching a video (not the one posted above) that talked about how one company created a culture of employee engagement. Interestingly, my first thought was.so how do we make the life of the 70% easier? I''m thinking that if we can take steps in THAT direction, that just maybe they might become more engaged. In my experience, most people start a job wanting to be engaged. That takes trust.

Trust 23

#iel11 Why 3D, Games and Simulations Matter

In the Middle of the Curve

Had a chance to catch up with Dr. Kapp before the afternoon keynote. Talked a bit about how much energy blogging requires. Especially when you are the throes of other creative projects. He has book writing as an excuse. My excuse.not so good ;) -- Presentation: Why 3D, Games and Simulations Matter for Learning and Collaboration Presenter: Karl Kapp Often - we use technology. Think the shiny object solve our problem. Right tool for right time makes sense. Watching yourself age a way that influences behavior + Take negative stereotypes of aged people and made YOU an aged avatar. Design issue.

The Importance of Accountability Partners

In the Middle of the Curve

I've learned over the years that any major change is more likely to stick when you have accountability partners. Those really important friends who touch base and ask "So.how's that THING going?" With the tone that says "You're doing what you SAID you were gonna do.right?" I've been very blessed to have a number of these accountability partners over the years. The friends who care enough to check. The friends who call out my excuses when I fail to practice the behavior I said I was going to change. The friends who remind me that I am making the change because the old way doesn't work. Deeply.

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Expanding the Community - One Technique

In the Middle of the Curve

Thank you to the members of Up 2 Us for the feedback on this post. - A few of us had a really nice, lengthy theoretical conversation during our annual retreat. We wanted to continue that conversation afterwards. We also wanted to invite others in the community to join us. Another professional community I am involved with is thrashing with the issue of how to involve the greater community if they can’t be at the event itself. think we might have hit on something - so I wanted to share how we involved the members of the community who weren’t in the conversation. The setup…. My bad.

Captivate 6 vs. Articulate Storyline

In the Middle of the Curve

I am a Captivate shop. Have been since Macromedia existed (Captivate 2?) I've used Captivate through UI changes, a couple squirelly updates and the long wait for right-click functionality. So I go at this tool evaluation more than a little biased. Because dangit - change is hard and scary. Especially changing long-standing habits. But I have more folks I need to support now. They deserve tools that work for THEM, not just for me. I was heartened to see Adobe address the HTML5 concerns I had. And I have never had end-users seem so excited about a development tool. Exact same steps. Captivate 5.5

Phase G - Executing Your Evil Plan

In the Middle of the Curve

During the Implementation / Execution phase of your architecture, you need to keep track of two things: The projects you started to execute your architecture. The OTHER projects that will impact your architecture. Tracking the projects you started is the easier part. At least - I hope it is. And that you have systems in place to track those projects as they move through the project lifecycle.

VOIP 11

Defining a Learning Organization

In the Middle of the Curve

The values in our coffee area. learning organization is the ultimate competitive advantage. Jack Welsh, SkillSoft Perspectives 2014 My organization''s stated top value is Learning. It is the first word on the wall of the IT Coffee room in VA. By observed behavior, our organization seems to believe this is for our students. But what about our staff? Disney and Nordstroms being two famous examples.

Move Beyond Learning to Applying: A Modern Management Development Program

A better way to develop front-line managers !It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Playing with Identity

In the Middle of the Curve

The Network Wall at Up To All of Us.2014 Thanks Craig for the pic. - I wrote this back in May 2014 and never posted it. There has been a lot of personal ground covered since that time - which explains the recent quiet. Over the past couple of weeks, I''ve become convinced that "learning" happens whenever someone reaches out for information or reaches out to another to connect.

Toys 18

A Message from the Universe?

In the Middle of the Curve

This is where I planted my sunflowers. This is where the birds decided they should go I see a lot of parallels between the birds'' "help" relocating my plants and my life right now. Still pretty.still growing.just not where I thought

Help 21

The Ever-Changing Ecosystem

In the Middle of the Curve

Brian Chapman led an introductory talk with his views on Learning Ecosystems and what they are. Since my notes are more of a mish-mash of personal thoughts vs. what he actually talked about, I''m going to share those vs. what he actually said. So for those of you looking for my normal "liveblogging" of conferences.not this time. Going analog instead - then writing here. They are a part. ecosys201

Requirements Sample - The LMS and scenarios

In the Middle of the Curve

When pulling requirements, it helps to consider the scenarios that the solution will be implemented within. We spent most of 2015 talking about requirements. And, before you get freaked out by all of this - remember that we do requirements collection as instructional designers. It's called "needs assessment." -- In this particular example, Syd (remember her?) Unicorns are REAL!

5 Unknown Ways You're Wasting Your Training Budget

In the US alone, companies spend over $70 billion on corporate training and about $1000 on individual employees according to Bersin by Deloitte. When it comes to training budgets, leaders struggle to pinpoint what impact (if any) their training programs are having. So what's the result? Companies end up wasting millions of dollars each year on ineffective training practices.

Translating Requirements to Capabilities

In the Middle of the Curve

We have talked about Capability Matrices before. Application Architecture: Capability Matrices Where do I stash my files? Yes / No. This also allows me to comment if the answer isn't so black and white. Example of an incomplete capability matrix is below. This can be used either for applications that you have existing in the environment (like the one shown here) or ones that you are evaluating.

#iel12 Social Media Analytics - Pt 1

In the Middle of the Curve

2 of my professional keywords for this year are "mobile" and "analytics". Our clients are starting to talk about social media. More as a cool thing/buzzphrase than as a strategic part of their education program, but at least they are talking. Awareness is 1/2 the battle, right? How do you personally use social media? This is a good starting point. One extreme - the numbers make the decisions for you. Other extreme - if everything is "gut feel", we have no way to measure outcome or change Analytics in the middle of the spectrum. But this isn't entirely new. Catchy = effective. Then donors.

Historical Perspective or Why the Internet is Awesome!

In the Middle of the Curve

I received my MA in History in 1994 from the University of Georgia. Back in the day.those index cards were the way we organized our notes and thoughts so we could ultimately write our thesis. The idea was that once we had enough index cards, we can organize them and the thesis would "write itself". (ha!) No Evernote No "internet". We did have computers. And email - kinda. Because I was in Georgia.

Calculating Opportunity Costs or.how to get rid of a duplicate system

In the Middle of the Curve

We talked a little bit about risk in the last post. In highly risk and change averse cultures, you want to make sure you have a solid argument for why you want to make the changes you wish to make. For executive-types, they want to see numbers. Return on Investment. Note: This is NOT a reflection of my reality. This is just an intellectual exercise.

Ratio 11

Workbook: Gamification and Your Enterprise Learning Strategy

This workbook is a response to your need to understand how to strategically incorporate gamification into your learning strategy, in order to drive real business results. It’s designed to be printed, written in and used as a guide.

Trying to get out of "Survival Mode"

In the Middle of the Curve

I keep staring at my triangle of purpose. At that big green Compliance section at the bottom. So much of what is crossing my desk these days is driven by fear. Tracking of "mandatory" activities to cover our tails. Is any of this "mandatory" training reducing the number of legal cases we have? Increasing our "win" rates if we have cases? In it, he quotes Stephen M.R.

Firing SMEs as Instructional Designers

In the Middle of the Curve

I''m over it. I''m tired of receiving 100 slide PowerPoint decks with tiny text. I''m tired of arguing with SMEs over instructional design. I''m particularly tired of arguing with executive SME overseers over objectives. I''m pretty low on the totem pole - so I have only limited (very limited) leverage over what goes into our LMS. There has to be a better way. But we need to customize them! Hmmmm.