Unprecedented changes in the role of the worker, the nature of business, the pace of innovation, the importance of intangibles, the explosion of information, and the shift from a manufacturing to a service economy have rendered traditional corporate learning obsolete. Jay Cross exposes the inadequacies of traditional learning and discusses a new paradigm for learning in the 21st Century. WHAT IS LEARNING? Learning is the process of figuring out how the world works. Learning develops new capacities, skills, values, understanding, and preferences. Organisms only stop learning when they die.