Email and the Ladder of Inference
The Performance Improvement Blog
APRIL 26, 2012
Email, as well as text messages, Tweets, and Facebook comments, are often misinterpreted. The words might be clear but the tone of the message is not understood. In fact, tone cannot be accurately communicated in these media. The brevity of the sender’s message and limited attention on the part of the receiver result in a kind of communication that is ripe for misconstrued emotion and intensity.
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