Living in Learning

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Is Training Falling Short? Turn Up the Pain!

Living in Learning

I just finished reading an amazing book, “Chase the Lion”, by Mark Batterson, where the focus is largely examining change…personal change to be exact. But the same principles he addresses are very relevant for shifting thinking in an organization. The thinking I firmly believe we need to change is how we attempt to build sustained […]. Discovery & Consulting Learning Ecosystems Performance Assessments Performer Support Sustained Capability discovey KPIs learning continuum organizational change management performance consulting

Evolving ISD Adoption for a Performance Paradigm

Living in Learning

What if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? We need core ISD expertise reshaped with the "Intent" to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. 70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained Capability

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Onboarding Vs. Waterboarding: Is There a Difference?

Living in Learning

Is there a difference between your onboarding process and the process of waterboarding? One uses water.and the other holds the new hire down and administers enough information at a continuous pace so they get the overwhelming sensation of drowning. Which one do you put your new hires through?

Chief Capability Officer (CCO) Seeks a New Home

Living in Learning

Having been in L&D for many years in virtually every role from road warrior sales trainer to multiple leadership positions, I have been an advocate of the premise that Training Drives Performance. And why not, it’s promoted in both scope and charter of the typical L&D mission? After drinking the Kool-Aid of a Performance Paradigm about ten years ago, I have become more convinced than ever that Training Does NOT Drive Performance – It Drives Potential.

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Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Are You Just Paying Lip Service to 70:20:10?

Living in Learning

Maybe it’s just me, but I’m seeing the use of 70:20:10 being used as a design framework that promotes that we pack the “70” and the “20” into the “10”. Now before anyone blows a gasket, I will admit that this practice greatly enhances the “10”, no question about it. But here’s the thing…it’s still freaking Training. 70:20:10 EPSS Learning Ecosystems Performance Assessments Performance Support Performer Support Sustained Capability Technology intentional design learning and performance ecosystem moments of need performance paradigm performance support training paradigm shift

Reduced-In-Force…Bomb Sniffer Looking for a Home

Living in Learning

Will stipulate knowledge acquisition is important, but many years of corporate L&D experience has this dog trained to recognize that training…in and of itself…only drives potential. Convinced that “knowing what to do” is great…but actually “doing it effectively” is the brass ring we all seek, but only manifests at the point-of-work…and that requires chasing a performance paradigm like a big dog.

Transform Your Video Strategy for Enterprise Learning & Communication

We sat down with Tom Clancy, former CLO of EMC, to discuss the role of video in the future of enterprise learning and communication.

Performance Support: Just Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. For a workforce to consistently function at optimal agility and resiliency, we must evolve beyond the current linear paradigm that is only scoped to transfer knowledge and skills through training no matter how compelling and engaging we try to make it.

Performance Support: Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. For a workforce to consistently function at optimal agility and resiliency, we must evolve beyond the current linear paradigm that is only scoped to transfer knowledge and skills through training no matter how compelling and engaging we try to make it.

Chasing Sustained Workforce Capability

Living in Learning

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work.

Chasing Sustained Workforce Capability

Living in Learning

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work.

Customer Training Completion Rates

Curious to learn how different factors in your training courses may affect completion rates? We crunched the numbers to help you set goals for course completion and build your content strategy. Download the study to learn what kind of content keeps learners engaged, how long courses should be, and more.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Turn Loose the MOOCs

Living in Learning

Consider the point of work as the new classroom if you like, but recognizing the application of assets at the point of work represents new kinds of assets…a.k.a. Performance Support [PS]. Courses no longer fit. When your hair is on fire there is no time to log into the LMS and take a course on fire safety. You need immediate access to an intentionally designed asset that is task-specific and often role-centric…and business relevant…and effective at the point of work…and accessible at the moment of need. That ain’t training!

Experience API [xAPI] & Why You Should Give a Rip

Living in Learning

They say that even a blind squirrel will find a nut eventually, and I am living proof of that concept. So there I was at DevLearn 2014 locked in to speak at a couple of breakout sessions and facilitate a tabletop discussion at the crack of dawn on day one. I’m on a Performance Support mission of “seek and learn” and purely by accident I stumbled over a pre-conference session Tuesday afternoon before the conference ever started called the xAPI Hyperdrive. Yup…maybe not the squirrel metaphor but I found a nut I was not even looking for…and it changed my entire conference agenda.

“EPS Readiness?” Or “One-and-Done?”

Living in Learning

Successful implementation does not equal full adoption. My point is simply this – being ready to deploy any manner of change is not the same as being at a state of readiness to implement effectively and ensure sustainable adoption across the user population. Both of those examples from my own experiences flash back when I think about the prospects of integrating EPS in any organization.

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Skill based learning – How it drives an organization’s performance

Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives. This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture.

How Point-of-Work Shapes Effective Change

Living in Learning

After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not.

How Point-of-Work Shapes Effective Change

Living in Learning

After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not.

When Are MOOCs Not MOOCs?

Living in Learning

This post this likely to twist a knot in a few knickers, but hey.it's what I seem to do these days, so buckle up.this might rip you right out of your training paradigm. Traditionally, a MOOC, in academic circles, is known as a Massive Open Online Course.and I have no problem with that. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. When that happens, corporate L&D potentially misses the boat.

EPS Readiness Comes Before Strategy

Living in Learning

Many organizations are locked into long-held beliefs that training is the default solution to overcoming performance challenges. While training can certainly contribute to closing performance gaps, sadly, the only outcome that can be consistently proven is the creation of potential. Is potential enough? Technology Performer Support Learning Ecosystems Sustained Capability EPSS AGILE 70:20:10 EPS readiness assessment performance support Discovery performance paradigm Ecosystem Agile design point of work

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess to scaring the crap out of number of them. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess to scaring the crap out of number of them. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Define the “DO” First

Living in Learning

When you consider how quickly business is moving, and the need for an agile and resilient workforce represents minimum criteria for creating sustained capability, the rules of engagement have clearly changed. Training cannot keep pace; scope and charter just do not match up when our new ground zero is located downstream in the post-training world…at the point of work…at the moment of need.

UFC 166 Results Recap: Gilbert Melendez vs. Diego Sanchez

Living in Learning

UFC 166 saw Gilbert Melendez take on Diego Sanchez in a lightweight contest as part of the pay-per-view main card. The action packed bout earned a well deserved Fight of the Night honors and had Joe Rogan claiming it was best war he has ever seen in his life. For most of the fight, the former Strikeforce champion used his boxing to completely pick apart and dominate Sanchez. What was the low point?

Leaving performance reviews behind: Where to start [Guide]

Is your company ready to move beyond the annual performance review? Where do you start? What are the keys to success? In this guide, you’ll gain an understanding of: the forces driving change, three foundations of success and take a deep dive into the skills gap many managers have that will sink your efforts before they start and how to address them.

Is mLearning Causing Learner Fatigue?

Living in Learning

Just-in-time is important and becoming more so, but is the just-in-time need we are trying to address with mobile technology based upon pushing Training content to an already overloaded workforce? Is it really? That''s just old school training methods pumped through a really cool new technology.and we''ve been down this road before. EPSS Mobile Learning Performer Support Rants & Ramblings Technology just in time learning mLearning mSupport performance support

Call It Anything But Performance Support

Living in Learning

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes. Henry Ford nailed it when he said, “If I’d asked them what they wanted; they would’ve said faster horses!”. 70:20:10 EPSS Learning @ the Point of Work Performer Support Sustained Capability EPS moment of need point of work

Rant: Is My Boomer Showing?

Living in Learning

Sorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement.a few ripples will do. Even early warning signs of a tsunami are as subtle as the tide slowly receding from the shore. Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. You’ll find me on a board swimming out to catch the wave of root causes.

Managing Change or Leading Change: Does It Matter?

Living in Learning

Leading Change to full adoption implies that we not only manage Change to deployment, we must continue to lead Change through implementation.and beyond to the desired goal of full adoption. AGILE Change Leadership Continuous Learning Discovery & Consulting Learning Ecosystems Learning Readiness Assessment Performance readiness assessment Performance Support Performer Support Sustained Capability Agile design change management learning continuum learning ecosystem performance consulting performance support performer support point of work sustained capability work context

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Quality Control process for E-Learning

Quality assurance is often reduced to correcting errors in a nearly completed learning product. But creating a quality assurance process that influences decisions throughout production reduces the amount of revisions. This is the final step to ensuring that e-Learning applications are not themselves a barrier to learning

Managing Change or Leading Change: Does It Matter?

Living in Learning

Leading Change to full adoption implies that we not only manage Change to deployment, we must continue to lead Change through implementation.and beyond to the desired goal of full adoption. AGILE Change Leadership Continuous Learning Discovery & Consulting Learning Ecosystems Learning Readiness Assessment Performance readiness assessment Performance Support Performer Support Sustained Capability Agile design change management learning continuum learning ecosystem performance consulting performance support performer support point of work sustained capability work context

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