When Einstein defined insanity as “Continuing to do what we’ve always done and expecting different results”, he was on the money. We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Does training contribute to results? Sure it does, but does it sustain them? No, it cannot. It was never chartered nor was it scoped to do so. MORE >>

Plucking is good. It’s happening at an ever-increasing pace. technology savvy user population is asking for it by their actions. Isn’t that reason enough to shift our content design, development, and delivery models to match the need for the population that pays the rent on our training cost center? Methinks it is, and our [Training’s] paradigm is way over due for an evolutionary step toward the new ground zero for learning @ the point of work. MORE >>

We began to blend training with some on-line content. It was good stuff. It was sexy. It was Flash-based; top drawer content, and we wound up perpetuating performance impact shortfalls with much greater efficiency. We were deploying learning. We were not implementing learning, and there is a significant difference between the two. We decided that the problem was based upon not being able to get to the “next level” of training. We were not addressing the root cause, choosing instead to flog the symptom with the desire for more and better training. MORE >>

Dramatically increased urgency to remain competitive, regardless of business specialty, has come upon us in the form of continuous velocity – of continuous demands for flawless performance – of continuous demands for agility to adapt to an ever-changing competitive and regulatory work environment. These pressures beg the question, “Why would we not provide a learning environment that supports our workforce that is any less continuous?” Clearly, the rules of engagement for training have changed. We are facing a tipping point. We need different results. That means doing things differently. MORE >>

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. To be a bit less sarcastic, I must clarify that admiration of the problem is NOT a best practice, but it often seems like we manage to do it best. Discovery & Consulting EPSS Learning Ecosystems Performer Support ADDIE learning ecosystem learning environments LinkedIn performance support work context workflow mapping MORE >>