Living in Learning

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Evolving ISD Adoption for a Performance Paradigm

Living in Learning

What if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? We need core ISD expertise reshaped with the "Intent" to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. 70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained Capability

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Evolving ISD Adoption for a Performance Paradigm

Living in Learning

What if the "I" in "Instructional Systems Design" was changed to "Intentional Systems Design"? Am I suggesting the application of lipstick on the traditional ISD pig, or something radically different? We need core ISD expertise reshaped with the "Intent" to drive sustained workforce capability beyond the classroom to a new ground zero – the Point-of Work. 70:20:10 AGILE Continuous Learning Discovery & Consulting EPSS Learning Ecosystems MOOCs Performer Support Sustained Capability

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How Point-of-Work Shapes Effective Change

Living in Learning

After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not.

How Point-of-Work Shapes Effective Change

Living in Learning

After over twelve years of chasing the PS rabbit I have a confession to make.I'm done chasing PS…directly. The chase is near futile when the perfect opportunity is often deeply buried within the organization's ecosystem, and at times, never to be recognized as a viable option because the PS solution is in a blind spot; a blind spot known as a Training Paradigm. I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not.

Attract, Engage, and Develop Talent using Open Badges: An IBM case study

Companies have an incredible opportunity to use badges to help attract, engage, recognize and develop talent. There have been significant developments around digital credentials and particularly the fast rise of badges and micro-credentials. Learning Professionals need to be aware of what's happening and innovators should be taking a leading role. In this session, David will go through the well-known IBM Open Badge Program to help explain badge programs.

Performance Support: Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. For a workforce to consistently function at optimal agility and resiliency, we must evolve beyond the current linear paradigm that is only scoped to transfer knowledge and skills through training no matter how compelling and engaging we try to make it.

Managing Change or Leading Change: Does It Matter?

Living in Learning

Leading Change to full adoption implies that we not only manage Change to deployment, we must continue to lead Change through implementation.and beyond to the desired goal of full adoption. AGILE Change Leadership Continuous Learning Discovery & Consulting Learning Ecosystems Learning Readiness Assessment Performance readiness assessment Performance Support Performer Support Sustained Capability Agile design change management learning continuum learning ecosystem performance consulting performance support performer support point of work sustained capability work context

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Managing Change or Leading Change: Does It Matter?

Living in Learning

Leading Change to full adoption implies that we not only manage Change to deployment, we must continue to lead Change through implementation.and beyond to the desired goal of full adoption. AGILE Change Leadership Continuous Learning Discovery & Consulting Learning Ecosystems Learning Readiness Assessment Performance readiness assessment Performance Support Performer Support Sustained Capability Agile design change management learning continuum learning ecosystem performance consulting performance support performer support point of work sustained capability work context

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Experience API [xAPI] & Why You Should Give a Rip

Living in Learning

They say that even a blind squirrel will find a nut eventually, and I am living proof of that concept. So there I was at DevLearn 2014 locked in to speak at a couple of breakout sessions and facilitate a tabletop discussion at the crack of dawn on day one. I’m on a Performance Support mission of “seek and learn” and purely by accident I stumbled over a pre-conference session Tuesday afternoon before the conference ever started called the xAPI Hyperdrive. Yup…maybe not the squirrel metaphor but I found a nut I was not even looking for…and it changed my entire conference agenda.

New Brandon Hall Group report forecasts major shift in 2016 online learning trends

Companies are increasingly dissatisfied with online learning tools, prompting many to reinvest in technology that supports a modern training approach. Download the report from Brandon Hall Group to see how new investments are bringing real business results.

When Are MOOCs Not MOOCs?

Living in Learning

This post this likely to twist a knot in a few knickers, but hey.it's what I seem to do these days, so buckle up.this might rip you right out of your training paradigm. Traditionally, a MOOC, in academic circles, is known as a Massive Open Online Course.and I have no problem with that. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. When that happens, corporate L&D potentially misses the boat.

Chasing Sustained Workforce Capability

Living in Learning

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work.

Chasing Sustained Workforce Capability

Living in Learning

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work.

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess to scaring the crap out of number of them. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Whitepaper: When The LMS Isn’t Enough

In this whitepaper, you will discover the main reasons why the LMS alone is no longer meeting the needs of the modern learner. More importantly, you will learn what you can do to enhance its value.

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess to scaring the crap out of number of them. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Define the “DO” First

Living in Learning

When you consider how quickly business is moving, and the need for an agile and resilient workforce represents minimum criteria for creating sustained capability, the rules of engagement have clearly changed. Training cannot keep pace; scope and charter just do not match up when our new ground zero is located downstream in the post-training world…at the point of work…at the moment of need.

Turn Loose the MOOCs

Living in Learning

Consider the point of work as the new classroom if you like, but recognizing the application of assets at the point of work represents new kinds of assets…a.k.a. Performance Support [PS]. Courses no longer fit. When your hair is on fire there is no time to log into the LMS and take a course on fire safety. You need immediate access to an intentionally designed asset that is task-specific and often role-centric…and business relevant…and effective at the point of work…and accessible at the moment of need. That ain’t training!

“EPS Readiness?” Or “One-and-Done?”

Living in Learning

Successful implementation does not equal full adoption. My point is simply this – being ready to deploy any manner of change is not the same as being at a state of readiness to implement effectively and ensure sustainable adoption across the user population. Both of those examples from my own experiences flash back when I think about the prospects of integrating EPS in any organization.

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Storyboarding for eLearning

Storyboarding is a very important step for creating eLearning courses. But don’t you feel it’s a waste of time to start creating the courses from scratch and copy-paste text and other objects from the storyboard to the eLearning tool for course development.

T.G.I.G.F – 2.0

Living in Learning

It was Thursday night. Jesus had just broken bread and had given it to his disciples to represent His body; the wine, His blood. Later that evening, they left the upper room and walked to the olive grove called Gethsemane where Jesus sat the disciples down and urged them to keep watch as he went […]. Continuous Learning

Is mLearning Causing Learner Fatigue?

Living in Learning

Just-in-time is important and becoming more so, but is the just-in-time need we are trying to address with mobile technology based upon pushing Training content to an already overloaded workforce? Is it really? That''s just old school training methods pumped through a really cool new technology.and we''ve been down this road before. EPSS Mobile Learning Performer Support Rants & Ramblings Technology just in time learning mLearning mSupport performance support

Leveraging 70:20:10 with Performance Support

Living in Learning

The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS

EPS Readiness Comes Before Strategy

Living in Learning

Many organizations are locked into long-held beliefs that training is the default solution to overcoming performance challenges. While training can certainly contribute to closing performance gaps, sadly, the only outcome that can be consistently proven is the creation of potential. Is potential enough? Technology Performer Support Learning Ecosystems Sustained Capability EPSS AGILE 70:20:10 EPS readiness assessment performance support Discovery performance paradigm Ecosystem Agile design point of work

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Intentional Design Vs ADDIE

Living in Learning

The "intentional" aspect of this design model is focused on impacting performance at the point of work first. This methodology is at the core of a Learning & Performance paradigm, which, by the way, is inclusive of training.but only if and when it is necessary. Our objective is shrinking time-to-impact, not time-to-training. AGILE EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support embedded performance support EPS ISD

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Performance Support & “The Art of War”

Living in Learning

Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded. Things are getting more social and collaborative, but the “T” word still seems to be central to the mission. We are still Training. Knowledge retention is still the enemy. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability

Call It Anything But Performance Support

Living in Learning

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes. Henry Ford nailed it when he said, “If I’d asked them what they wanted; they would’ve said faster horses!”. 70:20:10 EPSS Learning @ the Point of Work Performer Support Sustained Capability EPS moment of need point of work

UFC 166 Results Recap: Gilbert Melendez vs. Diego Sanchez

Living in Learning

UFC 166 saw Gilbert Melendez take on Diego Sanchez in a lightweight contest as part of the pay-per-view main card. The action packed bout earned a well deserved Fight of the Night honors and had Joe Rogan claiming it was best war he has ever seen in his life. For most of the fight, the former Strikeforce champion used his boxing to completely pick apart and dominate Sanchez. What was the low point?

The Performance Management Storm: Four Macro-Trends Driving the Change

Needed: A shift from traditional performance management systems (organized as an annual review process) to newer performance development systems (organized around real-time dynamics). Download part one in a series to gain insight into why this shift must happen and why it needs to happening now

Rant: Is My Boomer Showing?

Living in Learning

Sorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement.a few ripples will do. Even early warning signs of a tsunami are as subtle as the tide slowly receding from the shore. Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. You’ll find me on a board swimming out to catch the wave of root causes.

Is Our Training Paradigm an Unbeaten Dead Horse?

Living in Learning

Sustained capability…or “competency” if HR-speak is more your style…does not manifest during training regardless of flavor or innovative gyrations we employ. Sustainable workforce performance at the point-of-work is where we need to focus, and point-of-work is not part of, nor within the scope of the training paradigm. If the rules of engagement have changed, so too should our paradigm. 70:20:10 AGILE Discovery & Consulting EPSS MOOCs Performance Support Performer Support Sustained Capability

Lipstick on a Training Paradigm – Oink!

Living in Learning

After drinking the performance consulting Kool-Aid it struck me that the L&D focus was incomplete…and it still is…despite myriad Training innovations like MOOCs, micro-learning, mobile learning, virtual learning, and any other exotic blend you can name. No matter how we dressed it up, no matter how much lipstick, it was still Training. The myth continues to live on. Continuous Learning adoption Agile design business impact competency Continuum design methods Ecosystem MOOCs performance support

The Value of Agile & 70:20:10: Are We Swimming in Circles?

Living in Learning

More emphasis is needed in the downstream, post-training work context where Performers confront moments of need that do not conform to what we build storyboards to address. Transferring knowledge through linear learning is great for raising awareness, but sustained capability in the form of consistent performance results happens downstream at the point of work. That’s where the rules of engagement have changed. AGILE EPSS Performer Support Rants & Ramblings Sustained Capability Agile design business impact performance support rapid development

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Workbook: Gamification and Your Enterprise Learning Strategy

This workbook is a response to your need to understand how to strategically incorporate gamification into your learning strategy, in order to drive real business results. It’s designed to be printed, written in and used as a guide.

Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

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Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

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EPS Technology & the Bright Shiny Object Syndrome

Living in Learning

The concept of “just-in-time-just-enough-just-for-me”, a phrase I first heard used by Aaron Silver at Training 2013 in Chicago, epitomizes the concept of contextual support. We design Learning for a multi-user audience for consumption during a Training event. Performance Support [PS], on the other hand, is designed intentionally around role-specific, task-centric workflows. To be even more specific, workflows within which a single user may have a moment of need.

Red Wire/Blue Wire & the Explosive Failure of Training

Living in Learning

I have never met ANYONE on the operational side of the business who is satisfied with “potential”. No one on the operational side of the business gets compensated for “potential”. They don’t want a training graduate who knows that they need to use a shovel to dig a hole…they want somebody coming out of training who can dig a freaking hole…and more perfect the hole, the better. Continuous Learning EPSS 70:20:10 Agile design business impact business process guidance competency embedded performance suppport EPS intentional design

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How the right tech tools for your team can power your sales enablement strategy

A staggering 80% of sales professionals report they don’t remember or implement their lessons from annual sales kickoff meetings.Our new publication, available below, explores how companies can avoid costly mistakes in sales training.