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Performance Support: Just Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. For a workforce to consistently function at optimal agility and resiliency, we must evolve beyond the current linear paradigm that is only scoped to transfer knowledge and skills through training no matter how compelling and engaging we try to make it.

Performance Support: Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. For a workforce to consistently function at optimal agility and resiliency, we must evolve beyond the current linear paradigm that is only scoped to transfer knowledge and skills through training no matter how compelling and engaging we try to make it.

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess to scaring the crap out of number of them. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

New Brandon Hall Group report forecasts major shift in 2016 online learning trends

Companies are increasingly dissatisfied with online learning tools, prompting many to reinvest in technology that supports a modern training approach. Download the report from Brandon Hall Group to see how new investments are bringing real business results.

Chasing Sustained Workforce Capability

Living in Learning

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work.

Chasing Sustained Workforce Capability

Living in Learning

Sustaining the capability of our workforce is a race we are all running whether we choose to describe the effort in this manner or not. Creating a workforce that is nimble, agile, and resilient are a few of the buzzwords we hear today that describe what it takes to attain things like sustainability and competitive advantage. But where does being nimble, agile, and resilient matter most? The answer to this question is simple – the Point-of-Work.

When Are MOOCs Not MOOCs?

Living in Learning

This post this likely to twist a knot in a few knickers, but hey.it's what I seem to do these days, so buckle up.this might rip you right out of your training paradigm. Traditionally, a MOOC, in academic circles, is known as a Massive Open Online Course.and I have no problem with that. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. When that happens, corporate L&D potentially misses the boat.

Experience API [xAPI] & Why You Should Give a Rip

Living in Learning

They say that even a blind squirrel will find a nut eventually, and I am living proof of that concept. So there I was at DevLearn 2014 locked in to speak at a couple of breakout sessions and facilitate a tabletop discussion at the crack of dawn on day one. I’m on a Performance Support mission of “seek and learn” and purely by accident I stumbled over a pre-conference session Tuesday afternoon before the conference ever started called the xAPI Hyperdrive. Yup…maybe not the squirrel metaphor but I found a nut I was not even looking for…and it changed my entire conference agenda.

Define the “DO” First

Living in Learning

When you consider how quickly business is moving, and the need for an agile and resilient workforce represents minimum criteria for creating sustained capability, the rules of engagement have clearly changed. Training cannot keep pace; scope and charter just do not match up when our new ground zero is located downstream in the post-training world…at the point of work…at the moment of need.

“EPS Readiness?” Or “One-and-Done?”

Living in Learning

Successful implementation does not equal full adoption. My point is simply this – being ready to deploy any manner of change is not the same as being at a state of readiness to implement effectively and ensure sustainable adoption across the user population. Both of those examples from my own experiences flash back when I think about the prospects of integrating EPS in any organization.

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Turn Loose the MOOCs

Living in Learning

Consider the point of work as the new classroom if you like, but recognizing the application of assets at the point of work represents new kinds of assets…a.k.a. Performance Support [PS]. Courses no longer fit. When your hair is on fire there is no time to log into the LMS and take a course on fire safety. You need immediate access to an intentionally designed asset that is task-specific and often role-centric…and business relevant…and effective at the point of work…and accessible at the moment of need. That ain’t training!

Whitepaper: When The LMS Isn’t Enough

In this whitepaper, you will discover the main reasons why the LMS alone is no longer meeting the needs of the modern learner. More importantly, you will learn what you can do to enhance its value.

T.G.I.G.F – 2.0

Living in Learning

It was Thursday night. Jesus had just broken bread and had given it to his disciples to represent His body; the wine, His blood. Later that evening, they left the upper room and walked to the olive grove called Gethsemane where Jesus sat the disciples down and urged them to keep watch as he went […]. Continuous Learning

Is mLearning Causing Learner Fatigue?

Living in Learning

Just-in-time is important and becoming more so, but is the just-in-time need we are trying to address with mobile technology based upon pushing Training content to an already overloaded workforce? Is it really? That''s just old school training methods pumped through a really cool new technology.and we''ve been down this road before. EPSS Mobile Learning Performer Support Rants & Ramblings Technology just in time learning mLearning mSupport performance support

Leveraging 70:20:10 with Performance Support

Living in Learning

The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS

EPS Readiness Comes Before Strategy

Living in Learning

Many organizations are locked into long-held beliefs that training is the default solution to overcoming performance challenges. While training can certainly contribute to closing performance gaps, sadly, the only outcome that can be consistently proven is the creation of potential. Is potential enough? Technology Performer Support Learning Ecosystems Sustained Capability EPSS AGILE 70:20:10 EPS readiness assessment performance support Discovery performance paradigm Ecosystem Agile design point of work

Call It Anything But Performance Support

Living in Learning

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes. Henry Ford nailed it when he said, “If I’d asked them what they wanted; they would’ve said faster horses!”. 70:20:10 EPSS Learning @ the Point of Work Performer Support Sustained Capability EPS moment of need point of work

Storyboarding for eLearning

Storyboarding is a very important step for creating eLearning courses. But don’t you feel it’s a waste of time to start creating the courses from scratch and copy-paste text and other objects from the storyboard to the eLearning tool for course development.

Performance Support & “The Art of War”

Living in Learning

Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded. Things are getting more social and collaborative, but the “T” word still seems to be central to the mission. We are still Training. Knowledge retention is still the enemy. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability

Intentional Design Vs ADDIE

Living in Learning

The "intentional" aspect of this design model is focused on impacting performance at the point of work first. This methodology is at the core of a Learning & Performance paradigm, which, by the way, is inclusive of training.but only if and when it is necessary. Our objective is shrinking time-to-impact, not time-to-training. AGILE EPSS Learning @ the Point of Work Learning Readiness Assessment Performer Support embedded performance support EPS ISD

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Rant: Is My Boomer Showing?

Living in Learning

Sorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement.a few ripples will do. Even early warning signs of a tsunami are as subtle as the tide slowly receding from the shore. Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. You’ll find me on a board swimming out to catch the wave of root causes.

Is Our Training Paradigm an Unbeaten Dead Horse?

Living in Learning

Sustained capability…or “competency” if HR-speak is more your style…does not manifest during training regardless of flavor or innovative gyrations we employ. Sustainable workforce performance at the point-of-work is where we need to focus, and point-of-work is not part of, nor within the scope of the training paradigm. If the rules of engagement have changed, so too should our paradigm. 70:20:10 AGILE Discovery & Consulting EPSS MOOCs Performance Support Performer Support Sustained Capability

Evaluating Training - Capturing the Benefits Aspects of ROI

Training evaluation is necessary and, in many ways, critical to the success of a business. But because short term priorities always seem to take precedence, it is typically something we plan to do better in the next course, or maybe next month, or even next year. After all, we’ve managed pretty well up to now, so surely another year can’t hurt!

Lipstick on a Training Paradigm – Oink!

Living in Learning

After drinking the performance consulting Kool-Aid it struck me that the L&D focus was incomplete…and it still is…despite myriad Training innovations like MOOCs, micro-learning, mobile learning, virtual learning, and any other exotic blend you can name. No matter how we dressed it up, no matter how much lipstick, it was still Training. The myth continues to live on. Continuous Learning adoption Agile design business impact competency Continuum design methods Ecosystem MOOCs performance support

The Value of Agile & 70:20:10: Are We Swimming in Circles?

Living in Learning

More emphasis is needed in the downstream, post-training work context where Performers confront moments of need that do not conform to what we build storyboards to address. Transferring knowledge through linear learning is great for raising awareness, but sustained capability in the form of consistent performance results happens downstream at the point of work. That’s where the rules of engagement have changed. AGILE EPSS Performer Support Rants & Ramblings Sustained Capability Agile design business impact performance support rapid development

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Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

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Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

Living in Learning

We should strive to effectively position that EPS adoption is a rapidly approaching future that lies beyond the scope and charter of the traditional L&D training paradigm. It gets tough when you open your mouth make a bold statement that “Training does not drive performance – It drives potential!”. 70:20:10 Change Leadership Continuous Learning Data Analytics Discovery & Consulting EPS readiness assessment EPSS Learning Ecosystems Performance Support Performer Support Technology xAPI EPS performance support Readniess assessment Vendor evaluation Vendor selection

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Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Red Wire/Blue Wire & the Explosive Failure of Training

Living in Learning

I have never met ANYONE on the operational side of the business who is satisfied with “potential”. No one on the operational side of the business gets compensated for “potential”. They don’t want a training graduate who knows that they need to use a shovel to dig a hole…they want somebody coming out of training who can dig a freaking hole…and more perfect the hole, the better. Continuous Learning EPSS 70:20:10 Agile design business impact business process guidance competency embedded performance suppport EPS intentional design

EPS Technology & the Bright Shiny Object Syndrome

Living in Learning

The concept of “just-in-time-just-enough-just-for-me”, a phrase I first heard used by Aaron Silver at Training 2013 in Chicago, epitomizes the concept of contextual support. We design Learning for a multi-user audience for consumption during a Training event. Performance Support [PS], on the other hand, is designed intentionally around role-specific, task-centric workflows. To be even more specific, workflows within which a single user may have a moment of need.

From Workflow Documentation Springs Exemplary Performance

Living in Learning

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it […]. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile. moment of need deployment enterprise systems EPS implementation simulations

Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”

Living in Learning

Have you ever explained something to someone who is either hearing it for the first time or is still trying to get their head wrapped around the concept? You know how they will nod slowly in seeming agreement while looking off into the ether and saying dreamily, “Yeah…” really, really slowly?” That far-off look is confirmation that they are indeed interested and yet remain clueless for the most part. The room was full of those folks in the Tin Can break out session where I heard this new sound bite.

Move Beyond Learning to Applying: A Modern Management Development Program

A better way to develop front-line managers !It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Free Agent – Hurled Through the Window of Opportunity

Living in Learning

If your organization recognizes that true business results are won…or lost…@ the Point-of-Work, and a bold decision is under consideration to head up the mountain, meet me at base camp, and let’s kick around some ideas regarding the “climb” that lies ahead!

Free Agent – Hurled Through the Window of Opportunity

Living in Learning

If your organization recognizes that true business results are won…or lost…@ the Point-of-Work, and a bold decision is under consideration to head up the mountain, meet me at base camp, and let’s kick around some ideas regarding the “climb” that lies ahead!

Why Consider an EPS Readiness Assessment?

Living in Learning

EPS readiness has more moving parts than simply building a few job aids and calling it good. In fact, to accurately assess readiness, I believe there are six major buckets of attributes and capabilities that should be considered. developed an EPS Readiness Assessment a couple years ago that holistically covers the entire ecosystem where a sustainable EPS discipline can be integrated. EPSS Learning Readiness Assessment Performer Support EPS performance support Readiness Assessment

AGILE Is As AGILE Does

Living in Learning

As with earlier conferences that I’ve spoken at this year, there is once again a lot of buzz around the concept of AGILE. AGILE what? That is a key question to ask because from what I’m seeing, not all AGILE approaches are scoped equally when it comes to learning and performance solutions. Continuous Learning EPSS Learning @ the Point of Work Learning Ecosystems Performer Support Sustained Capability AGILE ISD Learning ecosystems performance support performer support

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5 Unknown Ways You're Wasting Your Training Budget

In the US alone, companies spend over $70 billion on corporate training and about $1000 on individual employees according to Bersin by Deloitte. When it comes to training budgets, leaders struggle to pinpoint what impact (if any) their training programs are having. So what's the result? Companies end up wasting millions of dollars each year on ineffective training practices.

Is Tin Can API Lipstick on the SCORM Pig?

Living in Learning

Last week [October 25th] I had the distinct privilege of sitting in on the Tin Can API break-out session that was presented by Aaron Silvers of ADL. I’m not sure of his exact title, but his role was in a leadership capacity on the Tin Can API project. His business card says “the Beard”…and while that was accurate, I still don’t know his real title. Given ADL was also the birth mother of SCORM, I walked in and sat down with a preconception or two that this was SCORM in a new dress. Wow, was I wrong!

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Embedded Performer Support – A New Discipline

Living in Learning

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert – Repeat – This is a code yellow alert!” My colleagues all went to the laminated cards that hung around our necks The appropriate response needed to be timely; needed to trigger agility, and needed to be acted upon flawlessly. Or, as in my example…some knucklehead just spilled something that could kill us all.so run like hell…NOW! That was perfect EPS.

The Agony We Miss

Living in Learning

<God Alert> If you’re not a follower of Jesus Christ, this post may not be to your liking. plug things like this into my primary blog because Living in Learning is intended to cover learning of all types. This post reveals a humbling learning moment I overlooked in a story we‘ve all heard regardless […]. Continuous Learning crucifixion gethsemane Good Friday overcoming sin salvation

Death By Demo

Living in Learning

You know what really torques my frame? Product demonstrations, especially when the demo is feature - function - benefit (FFB) “spewage”. I''d rather be stabbed repeatedly with something dull. Continuous Learning demonstrations EPSS Product demos solution selling Technology

Workbook: Gamification and Your Enterprise Learning Strategy

This workbook is a response to your need to understand how to strategically incorporate gamification into your learning strategy, in order to drive real business results. It’s designed to be printed, written in and used as a guide.

Convergence and the Impact on Our Training Paradigm

Living in Learning

When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the "How to Disarm a Chorizo Sausage" eLearning course is not an option…especially when the fully-armed chorizo sausage they''re facing has a ticking timer attached. They simply need to know which wire to cut.NOW! That ain''t training! AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support Sustained Capability adoption convergence embedded performance suppport EPS optimization sustained capability

ADDIE Abandoned for Performance Consulting Skills

Living in Learning

For that last few days I have been contributing to a thread on the eLearning Guild’s network group on LinkedIn. The topic that has been hotly debated, trashed, twisted, modified, and/or exalted is none other than ADDIE. I was okay participating in that lively dialogue until I stumbled upon another post by an ISD asking a question about a “loan processing training issue”. The issue it seems, is a large number of loan requestors are bailing out of the transaction before the loan process is complete.