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The 8-second attention span; or, I'm fine if goldfish are more patient than millennials


In spring of 2014, Microsoft Canada released the results of a study on media consumers that claimed attention spans are shrinking. The report warned us that the average attention span has dropped from 12 to 8 seconds since about the year 2000, and is likely caused by the exponential increase in use of digital media. We'll likely all agree that this is entirely a good thing.

What we've been reading?


We meet some great people, and learn a lot through our work here at Ontuitive. Recently we've met and been talking with Veronica Yan, PhD, who is a cognitive psychologist currently working in post-doc positions at USC and UCLA--including the Bjork Learning and Forgetting Lab. Dr. Yan has also agreed to be a panelist for us at the FocusOn Learning conference in June.

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Learning and Emotion


When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt? Certainly among astronomers, professional and amateur, the taxonomic shift—which meant that Pluto was no longer one of the planets in Earth’s solar system—the debate was contentious, even emotional.

Learn Harder, Learn Better?


In the last Insight post ("Forgetting to Remember", 1-27-16), we gestured toward a body of research suggesting that creating learning conditions in which learners work harder to retrieve information can measurably improve memory. This thinking can run counter to conventional wisdom about learning and instructional practice, and might be experienced by learners in that way if introduced awkwardly.

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New Brandon Hall Group report forecasts major shift in 2016 online learning trends

Companies are increasingly dissatisfied with online learning tools, prompting many to reinvest in technology that supports a modern training approach. Download the report from Brandon Hall Group to see how new investments are bringing real business results.

“I'm Lovin' It!”: McDonald’s Journey with Performance Support


Imagine this training challenge

Forgetting to remember.


Solomon Shereshevsky (1886-1958) is perhaps the most famous mnemonist of the twentieth century, and became a useful case study in how the brain remembers information. He could retain entire conversations, pages of printed text, blocks of random numbers--most anything that entered through his senses. It is necessary to forget effectively, so that we can remember effectively.

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Employee Performance InfoGraphic


Moving from Training to Performance Support


Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World


I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun. But now, Turbo Tax hides the complexity and, after asking me a variety of simple questions, a miracle (at least to me) happens: my tax return comes out of my printer without me having to know anything about the pretzel logic of the tax code. Performance support again

ROI: The Most Difficult Metric!


Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of course!" you say. "We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line



As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder." Blocking"--where learners go through repetitive drills--is a familiar method to most of us from our formal schooling, and/or from sports practice. The application of the concept is not complicated.

Whitepaper: When The LMS Isn’t Enough

In this whitepaper, you will discover the main reasons why the LMS alone is no longer meeting the needs of the modern learner. More importantly, you will learn what you can do to enhance its value.

Overcoming Barriers to PS--Yes, You Can!


In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers

You teach swimming or prevent drowning?


Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper

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Mobile Performance Support (PS): There's an App for That!


These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning

Turning Instructional Design Upside Down


This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students. When I started working in the world of performance support, I had a similar experience

Sales Opportunities are not Created Equal


"Random acts of sales support undermine the best-laid strategies"  - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous.  This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good

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Storyboarding for eLearning

Storyboarding is a very important step for creating eLearning courses. But don’t you feel it’s a waste of time to start creating the courses from scratch and copy-paste text and other objects from the storyboard to the eLearning tool for course development.

The Performance Support Spectrum: Part 2


We hope you’ve found this month’s focus on the Performance Support Spectrum valuable and helpful. We believe it’s critical for every organization to know where they are on the spectrum and where they ought to be. If you don’t know where you are and where you are going, you’ll never get anywhere useful

Learning in the Flow of Work


Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn.  Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn

Podcast: Bob Mosher speaks with Charles Jennings on the Performance Support Maturity Model


Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here

From Scattered Information to Transformational Performance Support


Check out our newest info graphic: From Scattered Information to Transformational Performance Support

Evaluating Training - Capturing the Benefits Aspects of ROI

Training evaluation is necessary and, in many ways, critical to the success of a business. But because short term priorities always seem to take precedence, it is typically something we plan to do better in the next course, or maybe next month, or even next year. After all, we’ve managed pretty well up to now, so surely another year can’t hurt!

IT Managers, Can You Handle This?


9 Elements of Sustainable IT Adoption My colleagues recently attended the Microsoft Worldwide Partner Conference (WPC) in blazing-hot Houston, TX. They raved about Dux Raymond Sy’s session, “Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption.” Dux is a Microsoft Collaboration guru, a dynamic keynote speaker, and foodie to boot

Improving ROI Begins with Improving Worker Performance


We've now talked about the value of demonstrating ROI for your training efforts, and we've talked about making sure we measure all the right things. It's no longer enough (not sure it was ever enough) to just measure training efforts. We must trace the results of our efforts all the way through to the business and financial impact to our organization. And, there should be an impact--otherwise, we're wasting our company resources and our employee's time

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Smart Performance Support Isn't Science Fiction!


We hope this month''s focus on ''smart'' performance support (PS) has been as compelling to you as it is to us. We can’t imagine anyone not wanting performance support that starts smart and gets smarter because of how you and others perform.

Big Learning Data & Performance Support


   Business journals are filled with stories about the exploding arena of Big Data.    There is a growing interest in gathering and analyzing a larger, richer, and more correlated set of data strands that come from an increasingly digital set of behaviors.  And, the world of Big Data got a large boost when reporters focused on how the Obama p

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Podcast: Conrad Gottfredson talks Agile with Rory Francis of Huntington National Bank


C onrad Gottfredson continues the Agile discussion with Rory Francis, Senior Instructional Designer at Huntington National Bank  (13:09

Your Finger's in the Dike and the Dam's About to Burst!


Why 2013 is the year for Performance Support. It's January 2013 and the dam is about to burst. For the past few years I think we've become a little complacent, plugging our finger in the dike but only standing in ankle-deep water. But that's about to change! The economic downturn of 2009 is now fading into the past. Businesses are growing again, competition is heating up, and the outlook for the future is bright again. The dam is getting full

Podcast: Bob Mosher speaks with Marc Rosenberg


Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support

VODCAST: Learning Burst Series - The Performance Support Spectrum


In this vodcast, Bob Mosher and Conrad Gottfredson discuss the Five Stages of the Performance Support Spectrum (18:17 minutes). Where does your organization fit

Move Beyond Learning to Applying: A Modern Management Development Program

A better way to develop front-line managers !It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Rebooting Your Sales Process: Start with Outcomes and Metrics


Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear.  Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one

We need to know where we've been to get where we're going.


When I was a 4 th grade school teacher a wonderful mentor of mine introduced me to the one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research and EXPLAIN why they had gotten the problem wrong.  It was with this exercise that I witnessed the power of self-evaluation.  It was one thing to simply look at the “key” and mark the answer to a math problem wrong, it was an entirely different thing to research WHY their answer had fallen short and describe the gap

Podcast: Bob Mosher Discusses L&D Benchmarking Research with Laura Overton


In this podcast (19:13) , Bob Mosher discusses with Laura Overton the results of a recent study, done by Towards Maturity, that Benchmarked L&D Leaders. Some of the stats you will hear are shocking. Here are a few examples:

Podcast: Bob Mosher Discusses the Performance Zone with Gary Wise


Bob Mosher discusses the Performance Zone with Gary Wise in this month''s Performance Support Podcast (19:51).  Gary Wise is the Learning Development Director at Intellinex - a Xerox Company

5 Unknown Ways You're Wasting Your Training Budget

In the US alone, companies spend over $70 billion on corporate training and about $1000 on individual employees according to Bersin by Deloitte. When it comes to training budgets, leaders struggle to pinpoint what impact (if any) their training programs are having. So what's the result? Companies end up wasting millions of dollars each year on ineffective training practices.

Brave New Frontier for Instructional Designers


I was watching a Star Trek rerun the other day and I had the realization that, like the Star Trek Enterprise, instructional design is entering a brave new frontier. We know so much more about adult learning and retention now, that the way we learned instructional design no longer works. would even argue it never worked

Podcast: Bob Mosher Speaks with Beth Daniel of Bank of America


Listen as Bob Mosher and Beth Daniel discuss performance support at Bank of America in this month''s Podcast. length 16:09) Beth is the Learning and Development Manager at Bank of America

Why Trainers and Instructional Designers Need to Care About Performance Support


Post by: Cammy Bean, VP of Learning Design at Kineo Comments/Questions: cammy.bean@kineo.com As an instructional designer of corporate elearning, most of my career has been focused on the design and development of stand-alone elearning courses.  I enjoy the challenge of creating online experiences that help people learn more about what they need to do in order to be successful in their work. It’s creative work; it’s sometimes difficult

Bringing It All Together - My "A-Ha" Moment


How powerful it was to have the opportunity to assemble different stakeholders across a large payroll processing organization (I’ll call them ABC Corp) in one room for a concentrated 2.5 day intensive. We were there to discover and uncover new ways of approaching their business issues. Through a facilitated discussion, led by industry experts, everyone knew they were in capable hands

Workbook: Gamification and Your Enterprise Learning Strategy

This workbook is a response to your need to understand how to strategically incorporate gamification into your learning strategy, in order to drive real business results. It’s designed to be printed, written in and used as a guide.

Podcast: Bob Mosher Speaks with Mark Oehlert about Mobile Performance Support


Listen as Bob Mosher and Mark Oehlert talk Mobile Performance Support in this month''s podcast (length 15:14). Mark Oehlert is the Customer Success Director at Socialtext. 

Podcast: Bob Mosher speaks with Jeremy Smith of Herman Miller


Listen as Bob Mosher and Jeremy Smith discuss how Herman Miller has reduced training hours and costs with Performance Support in this month''s podcast

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