JUNE 27, 2016
We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning." Most common is a range of 3-20 minutes, but a kind of conventional wisdom has emerged that the most effective length for current attention spans is less than 10 minutes. Proponents also tend to favor video as the most effective medium.
The 8-second attention span; or, I'm fine if goldfish are more patient than millennials
MAY 24, 2016
In spring of 2014, Microsoft Canada released the results of a study on media consumers that claimed attention spans are shrinking. The report warned us that the average attention span has dropped from 12 to 8 seconds since about the year 2000, and is likely caused by the exponential increase in use of digital media. We'll likely all agree that this is entirely a good thing.
What we've been reading?
MAY 11, 2016
We meet some great people, and learn a lot through our work here at Ontuitive. Recently we've met and been talking with Veronica Yan, PhD, who is a cognitive psychologist currently working in post-doc positions at USC and UCLA--including the Bjork Learning and Forgetting Lab. Dr. Yan has also agreed to be a panelist for us at the FocusOn Learning conference in June.
Learning and Emotion
JANUARY 5, 2016
When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt? Certainly among astronomers, professional and amateur, the taxonomic shift—which meant that Pluto was no longer one of the planets in Earth’s solar system—the debate was contentious, even emotional.
Attract, Engage, and Develop Talent using Open Badges: An IBM case study
Companies have an incredible opportunity to use badges to help attract, engage, recognize and develop talent. There have been significant developments around digital credentials and particularly the fast rise of badges and micro-credentials. Learning Professionals need to be aware of what's happening and innovators should be taking a leading role. In this session, David will go through the well-known IBM Open Badge Program to help explain badge programs.
Forgetting to remember.
JANUARY 27, 2016
Solomon Shereshevsky (1886-1958) is perhaps the most famous mnemonist of the twentieth century, and became a useful case study in how the brain remembers information. He could retain entire conversations, pages of printed text, blocks of random numbers--most anything that entered through his senses. It is necessary to forget effectively, so that we can remember effectively.
More on cognitive mapping
AUGUST 5, 2016
How Edward Tolman's experiments shaped our theories of learning. Edward Tolman's influential experiments with rats in the 1940's remain highly formative for the field of cognitive psychology, and continue to shape our discussions about learning theory. So let's look at his experiment more closely to see what I mean. It was the performance of this third group that got the researchers' attention.
Employee Performance InfoGraphic
JANUARY 9, 2013
Moving from Training to Performance Support
JANUARY 25, 2013
New Brandon Hall Group report forecasts major shift in 2016 online learning trends
Companies are increasingly dissatisfied with online learning tools, prompting many to reinvest in technology that supports a modern training approach. Download the report from Brandon Hall Group to see how new investments are bringing real business results.
Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World
NOVEMBER 29, 2012
I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun. But now, Turbo Tax hides the complexity and, after asking me a variety of simple questions, a miracle (at least to me) happens: my tax return comes out of my printer without me having to know anything about the pretzel logic of the tax code. Performance support again
ROI: The Most Difficult Metric!
FEBRUARY 5, 2013
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of course!" you say. "We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line
Overcoming Barriers to PS--Yes, You Can!
JANUARY 28, 2013
In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers
You teach swimming or prevent drowning?
DECEMBER 18, 2012
Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper
APRIL 19, 2016
As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder." Blocking"--where learners go through repetitive drills--is a familiar method to most of us from our formal schooling, and/or from sports practice. The application of the concept is not complicated.
Mobile Performance Support (PS): There's an App for That!
JANUARY 23, 2013
These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning
Turning Instructional Design Upside Down
AUGUST 19, 2013
This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students. When I started working in the world of performance support, I had a similar experience
The Performance Support Spectrum: Part 2
APRIL 1, 2013
We hope you’ve found this month’s focus on the Performance Support Spectrum valuable and helpful. We believe it’s critical for every organization to know where they are on the spectrum and where they ought to be. If you don’t know where you are and where you are going, you’ll never get anywhere useful
Storyboarding for eLearning
Storyboarding is a very important step for creating eLearning courses. But don’t you feel it’s a waste of time to start creating the courses from scratch and copy-paste text and other objects from the storyboard to the eLearning tool for course development.
Sales Opportunities are not Created Equal
FEBRUARY 13, 2014
"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good
Learning in the Flow of Work
NOVEMBER 13, 2013
Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn
Podcast: Bob Mosher speaks with Charles Jennings on the Performance Support Maturity Model
MARCH 4, 2013
Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here
From Scattered Information to Transformational Performance Support
MAY 3, 2013
Check out our newest info graphic: From Scattered Information to Transformational Performance Support
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.
IT Managers, Can You Handle This?
JULY 30, 2013
9 Elements of Sustainable IT Adoption My colleagues recently attended the Microsoft Worldwide Partner Conference (WPC) in blazing-hot Houston, TX. They raved about Dux Raymond Sy’s session, “Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption.” Dux is a Microsoft Collaboration guru, a dynamic keynote speaker, and foodie to boot
Improving ROI Begins with Improving Worker Performance
FEBRUARY 20, 2013
We've now talked about the value of demonstrating ROI for your training efforts, and we've talked about making sure we measure all the right things. It's no longer enough (not sure it was ever enough) to just measure training efforts. We must trace the results of our efforts all the way through to the business and financial impact to our organization. And, there should be an impact--otherwise, we're wasting our company resources and our employee's time
Smart Performance Support Isn't Science Fiction!
MAY 6, 2013
We hope this month''s focus on ''smart'' performance support (PS) has been as compelling to you as it is to us. We can’t imagine anyone not wanting performance support that starts smart and gets smarter because of how you and others perform.
Big Learning Data & Performance Support
APRIL 8, 2013
Business journals are filled with stories about the exploding arena of Big Data. There is a growing interest in gathering and analyzing a larger, richer, and more correlated set of data strands that come from an increasingly digital set of behaviors. And, the world of Big Data got a large boost when reporters focused on how the Obama p
The Performance Management Storm: Four Macro-Trends Driving the Change
Needed: A shift from traditional performance management systems (organized as an annual review process) to newer performance development systems (organized around real-time dynamics). Download part one in a series to gain insight into why this shift must happen and why it needs to happening now
Podcast: Conrad Gottfredson talks Agile with Rory Francis of Huntington National Bank
AUGUST 12, 2013
C onrad Gottfredson continues the Agile discussion with Rory Francis, Senior Instructional Designer at Huntington National Bank (13:09
Your Finger's in the Dike and the Dam's About to Burst!
JANUARY 14, 2013
Why 2013 is the year for Performance Support. It's January 2013 and the dam is about to burst. For the past few years I think we've become a little complacent, plugging our finger in the dike but only standing in ankle-deep water. But that's about to change! The economic downturn of 2009 is now fading into the past. Businesses are growing again, competition is heating up, and the outlook for the future is bright again. The dam is getting full
Podcast: Bob Mosher speaks with Marc Rosenberg
FEBRUARY 14, 2013
Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support
VODCAST: Learning Burst Series - The Performance Support Spectrum
APRIL 10, 2013
In this vodcast, Bob Mosher and Conrad Gottfredson discuss the Five Stages of the Performance Support Spectrum (18:17 minutes). Where does your organization fit
Workbook: Gamification and Your Enterprise Learning Strategy
This workbook is a response to your need to understand how to strategically incorporate gamification into your learning strategy, in order to drive real business results. It’s designed to be printed, written in and used as a guide.
We need to know where we've been to get where we're going.
JUNE 19, 2013
When I was a 4 th grade school teacher a wonderful mentor of mine introduced me to the one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research and EXPLAIN why they had gotten the problem wrong. It was with this exercise that I witnessed the power of self-evaluation. It was one thing to simply look at the “key” and mark the answer to a math problem wrong, it was an entirely different thing to research WHY their answer had fallen short and describe the gap
Rebooting Your Sales Process: Start with Outcomes and Metrics
JANUARY 28, 2014
Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one
Podcast: Bob Mosher Discusses L&D Benchmarking Research with Laura Overton
SEPTEMBER 16, 2013
In this podcast (19:13) , Bob Mosher discusses with Laura Overton the results of a recent study, done by Towards Maturity, that Benchmarked L&D Leaders. Some of the stats you will hear are shocking. Here are a few examples:
Podcast: Bob Mosher Discusses the Performance Zone with Gary Wise
SEPTEMBER 9, 2013
Bob Mosher discusses the Performance Zone with Gary Wise in this month''s Performance Support Podcast (19:51). Gary Wise is the Learning Development Director at Intellinex - a Xerox Company
How the right tech tools for your team can power your sales enablement strategy
A staggering 80% of sales professionals report they don’t remember or implement their lessons from annual sales kickoff meetings.Our new publication, available below, explores how companies can avoid costly mistakes in sales training.