JUNE 27, 2016
We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning." Most common is a range of 3-20 minutes, but a kind of conventional wisdom has emerged that the most effective length for current attention spans is less than 10 minutes. Proponents also tend to favor video as the most effective medium.
What we've been reading?
MAY 11, 2016
We meet some great people, and learn a lot through our work here at Ontuitive. Recently we've met and been talking with Veronica Yan, PhD, who is a cognitive psychologist currently working in post-doc positions at USC and UCLA--including the Bjork Learning and Forgetting Lab. Dr. Yan has also agreed to be a panelist for us at the FocusOn Learning conference in June.
The 8-second attention span; or, I'm fine if goldfish are more patient than millennials
MAY 24, 2016
In spring of 2014, Microsoft Canada released the results of a study on media consumers that claimed attention spans are shrinking. The report warned us that the average attention span has dropped from 12 to 8 seconds since about the year 2000, and is likely caused by the exponential increase in use of digital media. We'll likely all agree that this is entirely a good thing.
Learning and Emotion
JANUARY 5, 2016
When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt? Certainly among astronomers, professional and amateur, the taxonomic shift—which meant that Pluto was no longer one of the planets in Earth’s solar system—the debate was contentious, even emotional.
How to Choose Between On-Demand and Instructor-Led Training
Not sure whether to offer on-demand or instructor-led training, or both? Each has its pros and cons and your decision will depend on your organization’s needs and goals. Download this eBook to learn which option is better at scale, as well as the resources needed to implement each training type.
Forgetting to remember.
JANUARY 27, 2016
Solomon Shereshevsky (1886-1958) is perhaps the most famous mnemonist of the twentieth century, and became a useful case study in how the brain remembers information. He could retain entire conversations, pages of printed text, blocks of random numbers--most anything that entered through his senses. It is necessary to forget effectively, so that we can remember effectively.
Employee Performance InfoGraphic
JANUARY 9, 2013
More on cognitive mapping
AUGUST 5, 2016
How Edward Tolman's experiments shaped our theories of learning. Edward Tolman's influential experiments with rats in the 1940's remain highly formative for the field of cognitive psychology, and continue to shape our discussions about learning theory. So let's look at his experiment more closely to see what I mean. It was the performance of this third group that got the researchers' attention.
Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World
NOVEMBER 29, 2012
I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun. But now, Turbo Tax hides the complexity and, after asking me a variety of simple questions, a miracle (at least to me) happens: my tax return comes out of my printer without me having to know anything about the pretzel logic of the tax code. Performance support again
Moving from Training to Performance Support
JANUARY 25, 2013
Overcoming Barriers to PS--Yes, You Can!
JANUARY 28, 2013
In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers
APRIL 19, 2016
As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder." Blocking"--where learners go through repetitive drills--is a familiar method to most of us from our formal schooling, and/or from sports practice. The application of the concept is not complicated.
Mobile Performance Support (PS): There's an App for That!
JANUARY 23, 2013
These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning
Storyboarding for eLearning
Storyboarding is a very important step for creating eLearning courses. But don’t you feel it’s a waste of time to start creating the courses from scratch and copy-paste text and other objects from the storyboard to the eLearning tool for course development.
ROI: The Most Difficult Metric!
FEBRUARY 5, 2013
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of course!" you say. "We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line
Sales Opportunities are not Created Equal
FEBRUARY 13, 2014
"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good
You teach swimming or prevent drowning?
DECEMBER 18, 2012
Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper
Podcast: Bob Mosher speaks with Charles Jennings on the Performance Support Maturity Model
MARCH 4, 2013
Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here
Seven Simple Secrets to Off-the-Shelf Course Success
Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.
Learning in the Flow of Work
NOVEMBER 13, 2013
Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn
From Scattered Information to Transformational Performance Support
MAY 3, 2013
Check out our newest info graphic: From Scattered Information to Transformational Performance Support
The Performance Support Spectrum: Part 2
APRIL 1, 2013
We hope you’ve found this month’s focus on the Performance Support Spectrum valuable and helpful. We believe it’s critical for every organization to know where they are on the spectrum and where they ought to be. If you don’t know where you are and where you are going, you’ll never get anywhere useful
Smart Performance Support Isn't Science Fiction!
MAY 6, 2013
We hope this month''s focus on ''smart'' performance support (PS) has been as compelling to you as it is to us. We can’t imagine anyone not wanting performance support that starts smart and gets smarter because of how you and others perform.
Ditching the formal performance review? Kineo shares 3 Elements for Success
Is your organization thinking about moving towards a performance development culture? What are the elements to succeeding and keeping managers and employees engaged? Download “A Road Map for Change” to find out and gain insight into making the transition as smooth as possible on your journey into this brave new world.
Improving ROI Begins with Improving Worker Performance
FEBRUARY 20, 2013
We've now talked about the value of demonstrating ROI for your training efforts, and we've talked about making sure we measure all the right things. It's no longer enough (not sure it was ever enough) to just measure training efforts. We must trace the results of our efforts all the way through to the business and financial impact to our organization. And, there should be an impact--otherwise, we're wasting our company resources and our employee's time
Rebooting Your Sales Process: Start with Outcomes and Metrics
JANUARY 28, 2014
Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one
Your Finger's in the Dike and the Dam's About to Burst!
JANUARY 14, 2013
Why 2013 is the year for Performance Support. It's January 2013 and the dam is about to burst. For the past few years I think we've become a little complacent, plugging our finger in the dike but only standing in ankle-deep water. But that's about to change! The economic downturn of 2009 is now fading into the past. Businesses are growing again, competition is heating up, and the outlook for the future is bright again. The dam is getting full
Turning Instructional Design Upside Down
AUGUST 19, 2013
This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students. When I started working in the world of performance support, I had a similar experience
Best Practices for Launching an LMS
When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process – and be able to measure success – is to follow the tried-and-true practices outlined in this eBook. Click to download.
IT Managers, Can You Handle This?
JULY 30, 2013
9 Elements of Sustainable IT Adoption My colleagues recently attended the Microsoft Worldwide Partner Conference (WPC) in blazing-hot Houston, TX. They raved about Dux Raymond Sy’s session, “Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption.” Dux is a Microsoft Collaboration guru, a dynamic keynote speaker, and foodie to boot
There’s Nothing that Performance Support and a Little Ice Cream Can’t Fix
AUGUST 24, 2012
The other day I helped a friend make banana splits for her kids. We carefully split the banana, piled on three scoops of ice cream, and then finished it off with toppings. Each child’s banana split was unique. One had a traditional banana split with three kinds of ice cream and all the toppings. The other had vanilla ice cream, chocolate syrup, whipped cream and no nuts. As we were making them, it struck me that performance support (PS) is a lot like a banana split
Big Learning Data & Performance Support
APRIL 8, 2013
Business journals are filled with stories about the exploding arena of Big Data. There is a growing interest in gathering and analyzing a larger, richer, and more correlated set of data strands that come from an increasingly digital set of behaviors. And, the world of Big Data got a large boost when reporters focused on how the Obama p
Why Trainers and Instructional Designers Need to Care About Performance Support
JUNE 22, 2012
Post by: Cammy Bean, VP of Learning Design at Kineo Comments/Questions: email@example.com As an instructional designer of corporate elearning, most of my career has been focused on the design and development of stand-alone elearning courses. I enjoy the challenge of creating online experiences that help people learn more about what they need to do in order to be successful in their work. It’s creative work; it’s sometimes difficult
Workbook: Gamification and Your Enterprise Learning Strategy
This workbook is a response to your need to understand how to strategically incorporate gamification into your learning strategy, in order to drive real business results. It’s designed to be printed, written in and used as a guide.
VODCAST: Learning Burst Series - The Performance Support Spectrum
APRIL 10, 2013
In this vodcast, Bob Mosher and Conrad Gottfredson discuss the Five Stages of the Performance Support Spectrum (18:17 minutes). Where does your organization fit
Bringing It All Together - My "A-Ha" Moment
MARCH 25, 2013
How powerful it was to have the opportunity to assemble different stakeholders across a large payroll processing organization (I’ll call them ABC Corp) in one room for a concentrated 2.5 day intensive. We were there to discover and uncover new ways of approaching their business issues. Through a facilitated discussion, led by industry experts, everyone knew they were in capable hands
The Marketing Repository: How to Make it Better for Sales
JANUARY 21, 2014
The Problem : when reps go to search for resources in your marketing repository they often don’t know what to look for. To help them find the right resources you try and guess what search terms they might use and tag each file accordingly. Sales reps, especially new and inexperienced ones, complain that their searches don’t result in useful resources. Sound familiar? You’re not alone
Podcast: Bob Mosher speaks with Marc Rosenberg
FEBRUARY 14, 2013
Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support
What's New In Adobe Captivate 9!
Join Dr. Pooja Jaisingh, Sr. Adobe eLearning Evangelist, as she showcases the latest features & enhancements in the all-new Adobe Captivate 9. You will learn about the stellar features of this release along with Captivate Draft –the new storyboarding app.