article thumbnail

Customer Complaints, How to Avoid the Traps

eLearning 24-7

SCORM – Assuming they do not support SCORM 2004 3rd edition, thus all SCORM levels below it, you will find salespeople who have no idea on a) what it is, b) just say yes they do – even if their product does not. When I am attending TechKnowledge 2011 in San Jose, I will be posting in real time from the show floor in this Group.