From the Coleface

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How professionals learn

From the Coleface

In the November Issue of TJ ,  Des Woods and Henry Marsden have an article called “How professionals learn”  As the former head of learning at Ernst & Young and head of professional development at Linklaters, Des is writing from considerable experience. This is a great article if you are relatively new to professional services in your L&D career, especially if you’ve worked in a different industry previously. There were 3 things that really resonated with my experience: Professionals want learning in small chunks as the pressure to remain chargeable is high.

2009: the year of bad measurement?

From the Coleface

However, what we will see in 2009 is even more pressure being exerted on L&D departments and suppliers alike to get more from less. So my tip for a trend to watch in 2009 is bad measurement…and lots of it. Having been at Learning Technologies, I got the sense that the e-learning industry is maturing to the point where there’s little radically new. This will inevitably lead to more effort on measuring results as a means of prioritising scarce resources. Here’s a few examples of how focusing on one measure can lead to the wrong conclusions being drawn: 1.

Once, twice, one thousand times a knowledge worker

From the Coleface

As I made the claim in Feb that 2009 would be the year of “ bad measurement ” this is a topic close to my heart. Jay Cross has an interesting article in the December issue of the “Inside Learning Technologies” magazine about making business decisions and the use of business metrics. But as I’m in festive mood lets imagine it was true. Here are a few examples of mega-productivity: The person who came up with the idea to change Lucozade from a drink you had when you were ill into a sports drink. An internal auditor who uncovered a multi million pound fraud.

Talking about my generation…effect

From the Coleface

In October’s TJ, Justin Collinge writes a thought-provoking article called “Are you m*ssing a tr*ck?” ” His premise is that if you leave information out of a visual, or deliberately reverse the letters in a word so that the learner has to work out what the correct message is, they are more likely to engage with it and remember it. The scientific basis for this is the “generation effect” which I remember fondly from my days of being a psychology undergraduate. The scientific experiments are based on people’s ability to remember short bursts of words.

21st century Learning Management Systems

From the Coleface

An interesting day at the eLearning Network on 25 Sept where the focus was Learning Management Systems. One of the themes was the way that websites that we consume in our leisure e.g. BBC, Amazon set expectations of functionality and look & feel for other web-based systems that we use. So what’s next in the LMS world? Well presumably, more of the same i.e. user interfaces inspired by iGoogle, iPhone apps, Facebook, Twitter…and whatever other websites enter the mainstream.  learning training

Line managers – gotta love them

From the Coleface

Francis Marshall in the Sept issues of TJ reminds us how line managers have a vital role in the success of L&D within organisations. The business drivers within a professional services firm make it challenging for line managers (partners & middle management) to spend time engaging with L&D and the increased focus on chargeable hours during the recession can’t be helping. Here’s my take on a well worn theme. The “conspiracy of convenience” is “that the manager comes to the training manager and says, ‘I’ve got a problem, my people need training’.

ROI 2

What every L&D professional needs to know about e-learning

From the Coleface

Just a quick plug for a booklet that I think people in L&D will find helpful for educating their stakeholders about what’s realistic to expect from e-learning.  It also reminds us that there’s more to an e-learning solution than routinely wheeling out a series of self-paced modules…it’s important to have a holistic look at the business issue you are trying to solve. learning legal training

Instructions….ggrrr

From the Coleface

It’s well known amongst trainers just how hard it is to issue clear instructions that people can follow. Over the years on Train the Trainer courses, I have witnessed hundreds of course delegates learn from failing to be able to give adequate instructions for a novice to make a jam sandwich or wrap a pad of Post-Its in paper. So I’d like to think I have a handle on what makes for good instructions. Sadly it seems that this week’s sample of UK plc shows that poorly thought out instructions are rife, as my experiences of building a cot and a sandpit will testify. training

e-learning on the up in professional services

From the Coleface

Does your firm have a culture that supports e-learning? In a recent REDTRAY survey law firms tend to agree quite strongly (4.3 on a scale where 5 is strongly agree, 4 is agree and 3 is neutral) whilst accountancy firms generally agree (3.5) on the same scale. Both of these scores represent a significant improvement since similar surveys in 2007. Viv Cole recently facilitated a roundtable discussion for L&D managers from the UK’s top 15 law and accountancy firms where culture was one of many topics discussed. It’s the recession, stupid. It’s more how we work. What next?

Sustaining a learning community: top down or bottom up?

From the Coleface

At the ELN showcase on 10 July, I chaired a group who wanted to talk about learning communities. Here’s a write up of the typical issues raised and how people suggested approaching them. The top 5 concerns for someone wanting to make an online learning community work were: How do we get it launched? How do we facilitate the community so that it’s sustainable? How do we ensure that the community links to the business strategy? How can we measure the success of the community/ ROI? What’s the right balance between top down and bottom up? Will management be exposed/ ridiculed?

ROI 2

Redtray acquires Academy Internet

From the Coleface

Big picture, it’s part of the inevitable consolidation in the e-learning industry which looks set to continue throughout 2009. Today it is official…I can tell everyone that I am a Redtray employee now. Redtray has acquired Academy Internet and here’s the press release. The AI team will also benefit from having a bigger balance sheet behind it when it comes to pitching for larger contracts, and being part of a company that has the capability to deliver a wide range of blended learning solutions. accountancy e-learning legal

Content? or malcontent?

From the Coleface

Some two years ago I was blogging about the analogy that buying e-learning by the hour is nearly as absurd as trying to buy a fitted kitchen by the cubic metre. Would you expect to pay the same for a cubic metre of kitchen whether that cubic metre was the space next to the door or occupied with an aga? The cost of a kitchen is driven by 1) what purpose it needs to fulfil and 2) what it contains. Even now, there seems a widely held tacit assumption that an hour of e-learning content is homogenous and therefore can always be measured at the same value to its users and therefore the same cost.

Making your events better @ IofAM

From the Coleface

Just a shameless plug to say that I will be speaking at the Institute of Assocation Managers conference on 12 Feb 2009. IofAM is the professional association for professional associations…at last, an answer to one of those many infinite regress questions like “who audits the auditors?” ” I will have the chance to expand on the points made in 9 ways to design better conferences and add in a certain extra je ne sais quoi. So if you’re interested to find out more, do come along. accountancy legal training

Viv @ Memnet on 16 July

From the Coleface

If you fancy seeing me exercise my vocal cords, I will be speaking at the MemNet conference.  MemNet is an organisation that aims to help membership organisations be more effective.  The session is called “Making Your Membership Events Pay” – it’s an interactive session which will help you determine how you can improve events, which in turn will improve income and perceived benefit to your members. training

What’s happened to this blog?

From the Coleface

Someone was rude enough to hack the Coleface blog, so it has been re-born (Gandalf style) as a whiter kind of thing. Talking of birth, I have also been enjoying the fun of becoming a father again. Martha was born the last Wednesday in May. She’s doing well and the sleep deprivation may end any day soon… accountancy e-learning legal training

Formalising the informal?

From the Coleface

There’s a popular myth in the learning industry that 80% of the learning that happens in organisations is informal whilst 20% is derived from formal learning interventions e.g. face to face courses and e-learning. Think about it. How could you actually measure how much informal learning is actually happening with any degree of scientific robustness? Once again the assumption that the Pareto Principle applies has been repeated enough times for it to become an accepted truth. But putting aside my hobby horses, I have read quite a lot about informal learning over the past few weeks.

Pedantic professional arguers not best for leading people businesses shocker!

From the Coleface

It feels a long time ago since the Clementi review, but now the legal regulators have given tangible recognition that the best people to lead law practices might not be pedantic professional arguers. The pool of talent for leaders has been broadened so that there is less emphasis on partners having to come from within the profession. This sounds like good news for L&D practitioners within the legal sector. During the recession these rays of hope look pretty dark as other operational priorities will dominate, but once the economy upturns, these opportunities will be greater.

Calling all you customer service trainers?

From the Coleface

It’s funny how trends at the macroeconomic level sometimes fail to translate into microeconomic reality. Bearing in mind there’s a recession happening, you’d expect that companies would in general be far keener for business and therefore customer service would improve. Reflecting on the past couple of months I have had a substandard customer experience from several companies (if you don’t like being named and shamed look away now Audi, BT, Fox & Sons, Lloyds TSB and Sky). So what’s actually going on? Possibly. training

This blog is ENTP

From the Coleface

Elliott Masie drew my attention to this splendid website that analyses websites and decides what Myers Briggs Type Inverntory (MBTI) type they are www.typealyzer.com. Aside from the scepticism about how it actually works, I was tickled that my blog come up the same as my personal MBTI type. Want to find out more about MBTI? Look no further than the Trainers & Developers Network who will be having a day on MBTI in May. Check out their website for more details closer to the time and let me know if you’d like to come along. training

Aghast of Haywards Heath

From the Coleface

Imagine you are a taxpayer enjoying a perfectly good service that is free at point of use. In its wisdom, the body in charge of that service spends your taxes on a capital project to replace the service and then starts charging at point of use. Then to cap it all, they spend more of your taxes sending you literature trumpeting what a marvellous modern scheme it is and therefore how delighted you should feel. Sadly, successive governments have acclimatised us to this kind of bungling (often by calling it PFI). But surely the ICAEW would be cleverer than that? Apparently not.

Managing for strengths at TDN

From the Coleface

Along with Professor Alex Linley and Sue Harrington, Nicky is currently co-editing the Oxford Handbook of Positive Psychology and Work which will be published by Oxford University Press in 2009. On Friday 5th December you can take a breather from the general negativity that is surrounding us as the economic outlook continues to deteriorate. Whilst on a macro level the picture is gloomy, there’s no reason on the micro level why you and your organisation can’t thrive if managed effectively. Find out how at the Trainers & Developers Network. accountancy e-learning trainin

2009 Top Posts and Topics: Kapp Notes

Kapp Notes

The ASTD Big question this month is an annual question: What did you learn about learning in 2009? So one of the tasks I will do to answer this question is to see what posts were the Best of 2009 from several different sources. How Long Does It Take to Develop One Hour of E-Learning-Updated for 2009. I had done some work in this area in 2003 and wanted to see if any information had changed. Here are my top posts via Google Analytics for 2009.(I'll So there are my most popular posts for 2009. First from eLearning Learning , Here are my top posts. Random Web 2.0

eLearning: Top Posts of 2009 - Upside Learning Blog

Upside Learning

As we knock on 2010’s doors, it’s a good time to look at what we did on this blog in 2009. We started this blog in March 2009 and in its 10 month existence has more than a 100 posts. Here’s a screen grab of tag cloud for our posts: Here is a list of some of the best posts of 2009: Top 20 Most Viewed Posts. 1. Our Top 10 Learning Tools 2009. 5.

Top 100 Learning Game Resources

Upside Learning

Building Better Learning Games- Learning Visions, April 9, 2009. Marc Prensky – Twitch Speed, June 17, 2009. Using computer games in education- ThirdForce Blog, January 30, 2009. Digital games and learning gains (PDF), June 17, 2009. Examples from TWITCHSPEED.COM Digital Game-Based Learning, June 17, 2009. Casual Games get Serious, June 17, 2009.

Best of eLearning Learning - First Half of December 2009

eLearning Learning Posts

December 1, 2009 to December 15, 2009. eLearning Templates – 20 Resources - eLearning Technology , December 7, 2009. It’s Culture, Leadership and E2.0 … or fail - trainingwreck , December 13, 2009. Hot Topics in eLearning for 2009 - eLearning Learning Posts , December 2, 2009. Collaborative learning using Captivate and Twitter - Adobe Captivate Blog , December 11, 2009. Dont Waste Your Time , December 10, 2009. Free-to-Use E-Learning Development 19: Techsmith Jing (Part 3) – Conclusions - The E-Learning Curve , December 8, 2009.

Top 50 Mobile Learning Resources

Upside Learning

The ECAR Study of Undergraduate Students and Information Technology, 2009. 2009 Horizon Report. I’ve spent an inordinately long time writing a whitepaper on mobile learning trying to expound our thoughts about it and how it might be used in the workplace. I’ve been doing some research around it and I’ve documented some of the better links I’ve come across. Again, as with the links I posted about Games and Simulation, these aren’t categorized in any way nor does the order assume any significance. Apple Education. Mobile Learning Transforming the Delivery of Education and Training.

Tool Set 2009

Tony Karrer

But hopefully 2009 will be the year when that begins to change. If you care about being relevant and valuable in 2015, you had better be making moves in 2009. Recommendations The intent of this series is to capture my thinking at the start of 2009 about the tools and methods for work and learning. I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. I'm hoping to address questions such as: How do you create a personal tool set or Personal Learning Environment (PLE) for yourself? So, here goes.

Instructivism, constructivism or connectivism?

E-Learning Provocateur

Instructivism is dead. Gone are the days of an authoritarian teacher transmitting pre-defined information to passive students. In the 1990s, constructivism heralded a new dawn in instructional design, turbo-charged by the rise of Web 2.0. Students morphed into participants , empowered to seek new knowledge and understanding for themselves, in the context of their own unique, individual experiences. In turn, teachers enthusiastically transformed themselves into facilitators , guiding and coaching the participants to inquire, explore, discover and even generate new learnings. Slippery slope.

Effective virtual facilitation

E-Learning Provocateur

As virtual classes rapidly become de rigueur , the need for an effective virtual facilitation framework accelerates. propose the 5-stage model of e-moderation developed by world-renowned networked learning guru,  Gilly Salmon. While Salmon’s model primarily supports asynchronous networked learning, I contend that it supports synchronous networked learning just as well. The Model.

Blending Learning with Social Technology Components

Upside Learning

A lot of companies today face a resource situation that’s not unique in this age. A few key individuals holding important technical and project management knowledge is quite common. Such key knowledge in the hands of few prevents it from being disseminated broadly and leads to an unhealthy dependence on those individuals. Each blend is unique and purposed to address a specific need. Web 2.0

Top 47 eLearning & Workplace Learning Blogs

Upside Learning

As a company, we have now been active in the blogosphere for about 6 months. We follow a whole lot of blog – most of them focused on the learning, workplace learning, eLearning, and learning technology domain. We have learnt a lot from these blogs and thank all those blog writers for their invaluable insights on various topics. Here is a list of top 47 blogs (in alphabetical order) that Upside Learning team follows. 1. Adventures in Corporate Education. 2. Bersin & Associates : Blogs. 3. Big Dog, Little Dog. 4. Blogger in Middle-earth. 5. Bozarthzone. 6. Clive on Learning. 8. Daretoshare.

Webinars: Past, Present and Future

Kapp Notes

The webinar begins on December 17, 2009, at 2 p.m. Here are links to webinars past, present and future.not quite a Christmas Carol but. Past: Here is a link to the presentation I gave last week titled " Reaching and Teaching Across Generations " Screen shot from early in the presentation, the discussion was already lively. It was a lively discussion with good input from the attendees.

Irish Learning Alliance Visit

Kapp Notes

NetWORKed Learning - Redefining Learning in a World Gone Web Dr. Tony O'Driscoll, Fuqua School of Business, Duke University Informal Learning Becoming Formal Al Johnson, Senior Advisor, Bersin & Associates ILA ELITE 2009 - Tools for our Times Jonny Parkes, Chairman, Irish Learning Alliance The visit was on March 16th, one day before Saint Patricks Day. One of my most authentic St.

Sun 77

Training Industry Statistics

Kapp Notes

2009 U.S. Small companies (10-999 employees) spent about 33 hours of training per employee in 2009. Midsized (1,000 to 9,999 employees) spent about 29 hours of training per employee in 2009. Large (10,000 or more employees) spent about 33 hours of training per employee in 2009. Here are some interesting statistics from TRAINING. Training Expenditures (including payroll and spending on external products and services) was $52.2 billion (a 7% decrease from last year) 41% of organizations plan on purchasing online learning tools and systems in the next year.

Learning, Web 2.0 and Gaming Statistical Round Up

Kapp Notes

Learning Statistics Video Games, Education and Entertainment Statistics Learning Statistics from ASTD 2009 State of the Industry Report Random Web 2.0 Lately I've posted a number of entries related to statistics for video games, Web 2.0 and the learning industry. Here are a list of the entries. Statistics Training Industry Statistics _ Catalog of Recommended Books, Games and Gadgets Recommended Games and Gadgets Recommended Books Content Guide.

Blogger of the Week

Kapp Notes

Thanks to E-Learning Planet for naming Kapp Notes the "Blog of the Week" for (November 01, 2009 to November 08, 2009N You can read the criteria and entry at Planet’s Pick of the Week. So thanks to E-Learning Tyro for the shout out. __ Catalog of Recommended Books, Games and Gadgets Recommended Games and Gadgets Recommended Books Content Guide.

Games 58

Apple Keynote.no.not that one

Kapp Notes

Yes, I am in San Francisco and yes I am at a conference where a representative from Apple is the Keynote speaker but no.it's not Macworld. I am at the Winter 2009 ICT Educator conference. Jon Burgess of Apple presenting to ICT Educators. So the keynote was by Jon Burgess of Apple who did an excellent job outlining what educators should focus on for the future.