Jay’s notes on webinar presentation with Rachel Happe, co-founder of The Community Roundtable. See Rachel’s slides for what to do about each of topics. She has a great array of how-to tips. The Community Roundtable is a virtual table where social media and community practitioners gather to meet, discuss challenges, celebrate successes, and hear from experts. Along with providing a welcoming environment in which to gather and learn, The Community Roundtable is dedicated to furthering the discipline of community management. Important aspect: keep the vertical columns congruent. TOOLS. MORE >>

Peter Drucker’s six factors for knowledge worker productivity are core principles for designing learnscapes. Knowledge worker productivity demands that we ask the question: “What is the task?&#. It demands that we impose the responsibility for productivity on the individual knowledge workers themselves. Knowledge workers have to manage themselves. Continuing innovation has to be part of the work, the task and the responsibility of knowledge workers. Productivity of the knowledge worker is not-at least not primarily-a matter of the quantity of output. Thriving? Culturing? Gnowing? MORE >>

Here ’tis: Culture (Original 2009 version) from Reed Hastings. Harold Jarche posted this to the internal Internet Time Alliance network yesterday: “Check out slides 115-118″ [link] I did. was blown away. I’m writing the sequel to Informal Learning. Yet here, the CEO of Netflix gave most of my message four years ago in four slides. Four freaking slides. In case you don’t have time for the whole presentation, here are slides Harold recommended: This is beautiful because it is honest, clear, and reasonable. The author is the CEO and Co-founder of Netflix. MORE >>

Published in Chief Learning Officer, August 2009. Effectiveness – Jay Cross. Informal Learning 2.0. Jay Cross. In the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. Networks reduce transfer costs to zero, enabling companies to focus on what they do best while outsourcing what others can do better. In sum, networks are ushering in new ways of doing business. Like the U.S. MORE >>

The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. Productivity in a Networked era: Not Your Father’s ROI. Today’s networked era requires a new way to make investment decisions that incorporates intangible assets and more accurately depicts how value is created. The industrial age has run out of steam. Look at General Motors. Look at Chrysler. We are witnessing the death throes of management models that have outlived their usefulness. What to do? MORE >>