| | | Skilful Minds | |  2009 | 25 articles |
| Page 1 of 1 | Previous | Next | SKILFUL MINDS MARCH 22, 2009 SharePoint is not Enterprise 2.0 or Social Networking " Skilful Minds The title for this post is drawn from a recent assessment of SharePoint 2007 offered on Thomas Vander Wal's bog, Personal InfoCloud. Thomas' post, as always, offers a unique point of view on what Enterprise 2.0 consists and, specifically, how SharePoint measures up. He isn't offering his own formal assessment as much as reporting the stories clients and potential clients shared with him over the past couple of years. The social software stack, in particular the difference between collective understanding and collaborative understanding, frames Vander Wal's perspective. Web 2.0 elearning 2.0 | SKILFUL MINDS AUGUST 27, 2009 Empathy and Collaboration in Social Business Design To get to the main point quickly, let's do what few people offering thoughts about collaboration actually do. Let's explicitly discuss what it is. First off, collaboration isn't just about people sharing information to achieve common goals. Collaboration is about people working with other people to achieve common goals. Advocates of Enterprise 2.0 sometimes make the fundamental mistake of arguing that collaboration is really only about achieving goals, leaving the implication that incorporating social software into the workflow of organizations is sufficient. It requires shared experience. | | | | | |
| SKILFUL MINDS AUGUST 10, 2009 Scalable Learning and Learnscapes in Social Business Design When a learning architecture supports all types of learning along the range of formal, non-formal, and informal experiences, it simply means that small chunks of formal learning are available as resources for non-formal and informal learning. It also means that the knowledge created through non-formal learning (whether mentored, self-directed, or accomplished in collaboration with others), or informal learning taken on its own, becomes a resource in developing new formal learning content. e-Learning 2.0 Big Shift elearning 2.0 | SKILFUL MINDS JULY 15, 2009 Social Business Design: Insights from HP’s WaterCooler So, here social media sits, between fear and faith. Needless to say, the truth about social media's implications for business design lies somewhere in the middle. The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.". Customer Experience Enterprise 2.0 Experience Design social business design social media socialCRM | SKILFUL MINDS SEPTEMBER 3, 2009 Social Media is a Compound Noun Social media is not a noun (media) accompanied by an adjective (social). In fact, as long as we think of it that way social media can only fail to achieve what the thought leaders who advocate its use believe it capable of doing. Social media is, in fact, a compound noun. Neither term is sufficent to describe what is done by those using it unless we consider it as part of the other. social business design social media | SKILFUL MINDS AUGUST 18, 2009 Shaping Social Business Ecosystems as Learnscapes The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Currently, 25% of search results for the World’s Top 20 largest brands are links to user-generated content and 34% of bloggers post opinions about products & brands. Enterprises, on the other hand, listen to, engage, and act on insights gained from social media. Social Networks Web 2.0 brand Dachis Group e-Learning 2.0 Innovation learnscapes social network user experience wiki | | | | | | | |
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SKILFUL MINDS | MONDAY, APRIL 6, 2009 Brand Experiences are for Employees and Customers
The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people. Commentators and practitioners of experience design tend to focus on the latter while largely ignoring the former. few recent posts by influentials speak directly to these concerns and merit specific attention for their insights into experience design and brands. MORE >> -
SKILFUL MINDS | SUNDAY, MARCH 1, 2009 Finding the Social Core of Facebook Friends: Revisiting the Dunbar Number
A recent Economist article discusses the relevance of Dunbar’s Number to friending in Facebook, and its relation to the size of social networks, especially networks of close friends. The article addresses a similar issue outlined in an earlier post here on the influence of influentials on Twitter, which focused on findings of a recent study by members [.]. Social Networks social media facebook friends social core social media marketing social network social networking twitter Web 2.0 MORE >> -
SKILFUL MINDS | WEDNESDAY, DECEMBER 2, 2009 Ethnography, Globalization, and Experience Design
One of the most visited posts on this blog is titled, Empathic Research Methods and Design Strategy. In it I add to points made by Adam Silver, a Strategist at Frog Design, noting that globalization and digitalization in the 1990s resulted in product and service interfaces with more culturally diverse and geographically distributed customers. The combination of these forces led designers to search for new methods to augment artistic intuition. The basis for such insight into the implications of globalization for design and marketing is certainly not new. MORE >> -
SKILFUL MINDS | WEDNESDAY, SEPTEMBER 23, 2009 Using Social Network Analysis in Social Business Design
My previous post discussed the Open/Closed culture fallacy in social business design. contended that leaders of large corporations are typically unable to answer the key strategic questions posed by David Armano in an important post recently. In this post I'll continue that line of thinking by considering a combination of David's third and fourth questions in light of the open/closed culture fallacy. MORE >> -
SKILFUL MINDS | THURSDAY, OCTOBER 22, 2009 Social Networking with Roto-Rooter
You know social networking is going mainstream when service companies like Roto-Rooter start using it. My sewer line backed up yesterday and I called Roto-Rooter to clean it. The guy came out like always, did the job, and I paid him. As he handed me the receipt he also gave me a flyer that asked me to go to either Google, Yahoo, Citysearch, or superpages.com and write a review of the service. Once a week Roto-Rooter selects a name from the reviews submitted on any of these search engines and refunds the cost of the service. MORE >>
- Social Business Design and Multichannel Team Collaboration SKILFUL MINDS | TUESDAY, JULY 7, 2009
- The Fallacy of Open/Closed Culture in Social Business Design SKILFUL MINDS | TUESDAY, SEPTEMBER 22, 2009
- Social Media, Word of Mouth, and the Cynefin Framework SKILFUL MINDS | MONDAY, APRIL 20, 2009
- Customer Competencies, Co-Creation, and Brand Communities SKILFUL MINDS | TUESDAY, OCTOBER 20, 2009
- Social Business, the Golden Rule, and Open Empathy Organization SKILFUL MINDS | WEDNESDAY, MAY 20, 2009
- Thoughts on Cisco, Telepresence, and Reciprocity SKILFUL MINDS | WEDNESDAY, NOVEMBER 18, 2009
- Validating Customer Communities SKILFUL MINDS | MONDAY, OCTOBER 12, 2009
- Remembering VizAbility SKILFUL MINDS | TUESDAY, MARCH 3, 2009
- Informal Learning in Health Care 2.0 SKILFUL MINDS | WEDNESDAY, AUGUST 19, 2009
- Reflections on Soil and Smartphones SKILFUL MINDS | TUESDAY, SEPTEMBER 1, 2009
- Joining the eLearningLearning Community SKILFUL MINDS | SATURDAY, AUGUST 1, 2009
- Museum of Lost Interactions: The Social Communicator in 1932 SKILFUL MINDS | MONDAY, FEBRUARY 2, 2009
- CMR as a Precursor of VRM SKILFUL MINDS | WEDNESDAY, MAY 27, 2009
- Talking about Flatland as Visualized by Carl Sagan SKILFUL MINDS | TUESDAY, JULY 28, 2009
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