Skilful Minds

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Using Social Network Analysis in Social Business Design

Skilful Minds

My previous post discussed the Open/Closed culture fallacy in social business design. contended that leaders of large corporations are typically unable to answer the key strategic questions posed by David Armano in an important post recently. In this post I'll continue that line of thinking by considering a combination of David's third and fourth questions in light of the open/closed culture fallacy.

SharePoint is not Enterprise 2.0 or Social Networking " Skilful Minds

Skilful Minds

The title for this post is drawn from a recent assessment of SharePoint 2007 offered on Thomas Vander Wal's bog, Personal InfoCloud. Thomas' post, as always, offers a unique point of view on what Enterprise 2.0 consists and, specifically, how SharePoint measures up. Web 2.0 social media e-Learning 2.0 elearning 2.0 social networking twitter

Empathy and Collaboration in Social Business Design

Skilful Minds

To get to the main point quickly, let's do what few people offering thoughts about collaboration actually do. Let's explicitly discuss what it is. First off, collaboration isn't just about people sharing information to achieve common goals. Collaboration is about people working with other people to achieve common goals. Advocates of Enterprise 2.0 sometimes make the fundamental mistake of arguing that collaboration is really only about achieving goals, leaving the implication that incorporating social software into the workflow of organizations is sufficient. It requires shared experience.

Social Business, the Golden Rule, and Open Empathy Organization

Skilful Minds

I first took real notice of the term "social business" in a post early this year over at Peter Kim's blog. The concept is discussed by a range of observers interested in the implications of large numbers of people using web 2.o technologies, especially social media, within corporate enterprises as employees, or outside them as customers. Policies, processes, channels, touch points and transactions are increasingly viewed as parts of the social experiences organizations use to engage employees in collaboration and customers in conversation.

Finding the Social Core of Facebook Friends: Revisiting the Dunbar Number

Skilful Minds

A recent Economist article discusses the relevance of Dunbar’s Number to friending in Facebook, and its relation to the size of social networks, especially networks of close friends. The article addresses a similar issue outlined in an earlier post here on the influence of influentials on Twitter, which focused on findings of a recent study by members [.]. Social Networks social media facebook friends social core social media marketing social network social networking twitter Web 2.0

Social Media is a Compound Noun

Skilful Minds

Social media is not a noun (media) accompanied by an adjective (social). In fact, as long as we think of it that way social media can only fail to achieve what the thought leaders who advocate its use believe it capable of doing. Social media is, in fact, a compound noun. Neither term is sufficent to describe what is done by those using it unless we consider it as part of the other. social business design social media

Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. The recent buzz around the concept of social business points to the growing importance of social networks and communities to the evolution of business practice. Whether companies are in fact closing the community gap and the engagement gap remains an open question though. empathy empathy with customers engagement Innovation

Social Business Design: Insights from HP’s WaterCooler

Skilful Minds

So, here social media sits, between fear and faith. Needless to say, the truth about social media's implications for business design lies somewhere in the middle. The fact of the matter, as Todd Defren tells us, is that we need to begin seriously discussing "how Social Media Thinking will impact the greater whole of the company.". Customer Experience Enterprise 2.0 Experience Design social business design social media socialCRM

Ethnography, Globalization, and Experience Design

Skilful Minds

One of the most visited posts on this blog is titled, Empathic Research Methods and Design Strategy. In it I add to points made by Adam Silver, a Strategist at Frog Design, noting that globalization and digitalization in the 1990s resulted in product and service interfaces with more culturally diverse and geographically distributed customers. The combination of these forces led designers to search for new methods to augment artistic intuition. The basis for such insight into the implications of globalization for design and marketing is certainly not new.

Social Media, Word of Mouth, and the Cynefin Framework

Skilful Minds

Speaking the language of customer-centricity is not good enough. Companies must talk-the talk and walk-the-walk for brand strategy. Brand strategies are most effective when based in the design and delivery of business services themselves. Listening to the conversations people engage online about a topic (such as your brand), and eliciting the participation of those people in the development and refinement of products and services, are two key parts of an experience design strategy. Even though you may think this is a "Duh!" insight, consider recent findings on the engagement gap.

Talking about Flatland as Visualized by Carl Sagan

Skilful Minds

I first read Edwin Abbot's Flatland several decades ago. It is considered the first science fiction novel, after all, since its first printing in 1885. must say though, the simplicity of the story never really hit me until I watched the following Carl Sagan interpretation of it recently.

The Fallacy of Open/Closed Culture in Social Business Design

Skilful Minds

Think about a closed business culture. Try to visualize what it looks like. Now, think about an open business culture. Try to visualize it. What image comes to mind in each thought? Does the former image looks something like a pyramid? Does the latter one look something like a spider web turned on its side? If you think about it in a comparative way however, these two images exhibit very similar relationships between their parts. three dimensional pyramid flattened out is about the same structure as a spider web. Neither is more open or closed than the other.

Thoughts on Cisco, Telepresence, and Reciprocity

Skilful Minds

While meeting for drinks and food at Llywelyn's Pub a few weeks ago on a Sunday evening with two of my oldest friends, one of them mentioned recently using Cisco's Telepresence video conferencing. I was keen to learn about the experience. Rocky said the experience was really immersive and described in vivid detail the sense of sitting around an oval table with video feeding into displays that curve with the shape of the table to present participants at distant locations.

Social Networking with Roto-Rooter

Skilful Minds

You know social networking is going mainstream when service companies like Roto-Rooter start using it. My sewer line backed up yesterday and I called Roto-Rooter to clean it. The guy came out like always, did the job, and I paid him. As he handed me the receipt he also gave me a flyer that asked me to go to either Google, Yahoo, Citysearch, or superpages.com and write a review of the service. Once a week Roto-Rooter selects a name from the reviews submitted on any of these search engines and refunds the cost of the service.

Validating Customer Communities

Skilful Minds

I've seen the Validation Principle at work in my own experience managing online communities, as well as participating in many online communities. The key to any online experience is engagement, and engagement means relating empathically to other people in a way that they appreciate.

Reflections on Soil and Smartphones

Skilful Minds

I usually keep my discussions here focused on issues of experience design that cut across challenges faced by a range of professionals as they work to engage learners, customers, consumers, and just ordinary people. However, I saw something today that made me think about soil and the experience of working the soil.

Informal Learning in Health Care 2.0

Skilful Minds

Health care is increasingly gaining attention as an area in which innovation involves informal learning, and many of the other topics that go along with using Web 2.0 to engage people. The current debates at the national level about changing health insurance carry with them an underlying focus on innovation in the design and delivery of [.]. Collaboration Customer Communities Experience Design Innovation customer community Health Care 2.0 Web 2.0

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Shaping Social Business Ecosystems as Learnscapes

Skilful Minds

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Currently, 25% of search results for the World’s Top 20 largest brands are links to user-generated content and 34% of bloggers post opinions about products & brands. Enterprises, on the other hand, listen to, engage, and act on insights gained from social media. Social Networks Web 2.0 brand Dachis Group e-Learning 2.0 Innovation learnscapes social network user experience wiki

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Scalable Learning and Learnscapes in Social Business Design

Skilful Minds

When a learning architecture supports all types of learning along the range of formal, non-formal, and informal experiences, it simply means that small chunks of formal learning are available as resources for non-formal and informal learning. It also means that the knowledge created through non-formal learning (whether mentored, self-directed, or accomplished in collaboration with others), or informal learning taken on its own, becomes a resource in developing new formal learning content. Big Shift elearning 2.0

Joining the eLearningLearning Community

Skilful Minds

Skilful Minds is now a Featured Source for the eLearningLearning Community. social media informal learning learnscape

Social Business Design and Multichannel Team Collaboration

Skilful Minds

Shared experience, not just shared information, is fundamental to the social networks underlying collaboration and innovation. Many, if not most, employees don’t only need to get to know one another through reputation systems, like who people tag as possessing expertise. Comfort with one another is needed to develop a shared experience that encourages the open sharing of information. Shared experience with co-workers and customers is a key factor in innovative business practices. It is especially important to multichannel collaboration.

CMR as a Precursor of VRM

Skilful Minds

Vendor Relationship Management (VRM) is a term used by Doc Searls and other members of ProjectVRM to distinguish market relationships between vendors and consumers where the latter gain increased control over that commercial relationship. Building on the VRM concept, Jeremiah Owyang recently noted that VRM offers a potential future for public relations agencies in which the future of PR is in representing communities rather than brands.

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Brand Experiences are for Employees and Customers

Skilful Minds

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people. Commentators and practitioners of experience design tend to focus on the latter while largely ignoring the former. A few recent posts by influentials speak directly to these concerns and merit specific attention for their insights into experience design and brands.

Remembering VizAbility

Skilful Minds

I know a lot of books were written on visual design and communication over the past decade, but in my opinion VizAbility really stands out as both a classic and enduring resource of inspiration. It helped me through the visual design side of a couple of tough multimedia projects when I first read it in 1996. short excerpt gives a good sense of its approach.

Museum of Lost Interactions: The Social Communicator in 1932

Skilful Minds

The Social Communicator While reading the posts over at Design Observer recently, I scrolled through the images of the day and clicked on The Social Communicator image. The link takes you to The Museum of Lost Interactions (MoLi). The Museum of Lost Interactions opened in 2006, and many of you may know about it already because of the initial [.].

2009 Top Posts and Topics: Kapp Notes

Kapp Notes

The ASTD Big question this month is an annual question: What did you learn about learning in 2009? So one of the tasks I will do to answer this question is to see what posts were the Best of 2009 from several different sources. How Long Does It Take to Develop One Hour of E-Learning-Updated for 2009. I had done some work in this area in 2003 and wanted to see if any information had changed. Here are my top posts via Google Analytics for 2009.(I'll So there are my most popular posts for 2009. First from eLearning Learning , Here are my top posts. Random Web 2.0

Highlights from 2009 in Pictures

Learning and Technology

via feedproxy.google.com Great video on 2009. really think Orli captures the core technologies and trends of 2009. Posted via web from Lee's posterous via feedproxy.google.com Great video on 2009. really think Orli captures the core technologies and trends of 2009. Posted via web from Lee's posterous

eLearning: Top Posts of 2009 - Upside Learning Blog

Upside Learning

As we knock on 2010’s doors, it’s a good time to look at what we did on this blog in 2009. We started this blog in March 2009 and in its 10 month existence has more than a 100 posts. Here’s a screen grab of tag cloud for our posts: Here is a list of some of the best posts of 2009: Top 20 Most Viewed Posts. 1. Our Top 10 Learning Tools 2009. 5.

Top 100 Learning Game Resources

Upside Learning

Building Better Learning Games- Learning Visions, April 9, 2009. Marc Prensky – Twitch Speed, June 17, 2009. Using computer games in education- ThirdForce Blog, January 30, 2009. Digital games and learning gains (PDF), June 17, 2009. Examples from TWITCHSPEED.COM Digital Game-Based Learning, June 17, 2009. Casual Games get Serious, June 17, 2009.

State of elearning 2009

Learning and Technology

State of elearning 2009 Tony Bates reflects on 2009 , noting positive developments and disappointments: Then we look at the public sector, and in particular the big research universities, and what do we see? No comments By gsiemens – December 18, 2009 via elearnspace.org Interesting quote via George Siemans, from Tony Bates. think there is too much focus on trying to innovate within the system rather than innovating the system itself. The latter requires vision, leadership, and experimentation/failure. Posted in Uncategorized. Posted via web from Lee's posterous

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Tool Set 2009

Tony Karrer

But hopefully 2009 will be the year when that begins to change. If you care about being relevant and valuable in 2015, you had better be making moves in 2009. Recommendations The intent of this series is to capture my thinking at the start of 2009 about the tools and methods for work and learning. I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. I'm hoping to address questions such as: How do you create a personal tool set or Personal Learning Environment (PLE) for yourself? So, here goes.

Top 50 Mobile Learning Resources

Upside Learning

The ECAR Study of Undergraduate Students and Information Technology, 2009. 2009 Horizon Report. I’ve spent an inordinately long time writing a whitepaper on mobile learning trying to expound our thoughts about it and how it might be used in the workplace. I’ve been doing some research around it and I’ve documented some of the better links I’ve come across. Again, as with the links I posted about Games and Simulation, these aren’t categorized in any way nor does the order assume any significance. Apple Education. Mobile Learning Transforming the Delivery of Education and Training.

Best of eLearning Learning - First Half of December 2009

eLearning Learning Posts

December 1, 2009 to December 15, 2009. eLearning Templates – 20 Resources - eLearning Technology , December 7, 2009. It’s Culture, Leadership and E2.0 … or fail - trainingwreck , December 13, 2009. Hot Topics in eLearning for 2009 - eLearning Learning Posts , December 2, 2009. Collaborative learning using Captivate and Twitter - Adobe Captivate Blog , December 11, 2009. Dont Waste Your Time , December 10, 2009. Free-to-Use E-Learning Development 19: Techsmith Jing (Part 3) – Conclusions - The E-Learning Curve , December 8, 2009.

12 eLearning Predictions for 2009

Tony Karrer

In my post, 2008 2009 - written in December 2008, I looked at how well I did in those predictions, and my results were pretty good, not perfect. Some training will still be preferred face to face such as when team building or in-person soft skills are important, but 2009 will be the year when we realize that we should be justifying any in-person training. self-directed learning, quick wins and toolkits all suggest that more web pages - authored via wikis - will be the name of the game in 2009. 2009 is going to be a big year for this issue. tools.

Effective virtual facilitation

E-Learning Provocateur

As virtual classes rapidly become de rigueur , the need for an effective virtual facilitation framework accelerates. propose the 5-stage model of e-moderation developed by world-renowned networked learning guru,  Gilly Salmon. While Salmon’s model primarily supports asynchronous networked learning, I contend that it supports synchronous networked learning just as well. The Model.

Blending Learning with Social Technology Components

Upside Learning

A lot of companies today face a resource situation that’s not unique in this age. A few key individuals holding important technical and project management knowledge is quite common. Such key knowledge in the hands of few prevents it from being disseminated broadly and leads to an unhealthy dependence on those individuals. Each blend is unique and purposed to address a specific need. Web 2.0

Instructivism, constructivism or connectivism?

E-Learning Provocateur

Instructivism is dead. Gone are the days of an authoritarian teacher transmitting pre-defined information to passive students. In the 1990s, constructivism heralded a new dawn in instructional design, turbo-charged by the rise of Web 2.0. Students morphed into participants , empowered to seek new knowledge and understanding for themselves, in the context of their own unique, individual experiences. In turn, teachers enthusiastically transformed themselves into facilitators , guiding and coaching the participants to inquire, explore, discover and even generate new learnings. Slippery slope.

Fall 2009 Corporate Advisory Event Starts Today

Kapp Notes

Today marks the beginning of one of my favorite events of the year. Our annual Corporate Advisory Council (CAC) event. This is an event where students of instructional technology have a conference with professionals in the field where they can learn, exchange ideas and select students for jobs and internships. It is a great win-win event. This semester we have over 35 individuals representing 31 different companies including representatives from Kodak, KPMG, Bristol-Myers Squibb, Tyco Electronics, Vanguard, Northrop Grumman and others are in attendance. and social media solutions.

Top 47 eLearning & Workplace Learning Blogs

Upside Learning

As a company, we have now been active in the blogosphere for about 6 months. We follow a whole lot of blog – most of them focused on the learning, workplace learning, eLearning, and learning technology domain. We have learnt a lot from these blogs and thank all those blog writers for their invaluable insights on various topics. Here is a list of top 47 blogs (in alphabetical order) that Upside Learning team follows. 1. Adventures in Corporate Education. 2. Bersin & Associates : Blogs. 3. Big Dog, Little Dog. 4. Blogger in Middle-earth. 5. Bozarthzone. 6. Clive on Learning. 8. Daretoshare.

Workplace learning in 10 years

E-Learning Provocateur

The Learning Circuits Big Question for this month is: If you peer inside an organization in 10 years time and you look at how workplace learning is being supported by that organization, what will you see? To answer this question, I’ve organised my own two cents’ worth under six major banners… 1. Learning development should be no different. Learning will be fully networked.

10 online icebreakers

Joitske Hulsebosch eLearning

For the third time I was going through all my resources- files and bookmarks to find online icebreakers. thought I'd do myself (and you) a favour by listing the most interesting ones. 10 online icebreakers (the picture relates to number 10!): 1. Two Lies and A Truth. Two must be lies and one must be true. Other participants must vote to determine which interesting thing is the truth. Three words.

Observe the Supreme Court, Become President, Negotiate Peace with Online Games

Kapp Notes

Here are three games that can be used to teach the civics topics of how elections are conducted, how the Supreme Court functions and the complicated issues of the Middle East. Supreme Court Justices in the game Supreme Decision. Supreme Decision," the first of several planned web-based games, went online earlier this month as part of a project called Our Courts. In it, students can play a U.S.

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LearnTrends 2009 – Free Online Conference

Tony Karrer

George Siemens , Jay Cross and Tony Karrer are pleased to announce our third annual free online conference: LearnTrends 2009 The Corporate Learning Trends and Innovations Conference November 17-19, 2009 | Online | Free The theme/focus this year is on Convergence in Workplace Learning. I'll also be providing details shortly about the LearnTrends Innovation Awards 2009.

ZaidLearn: Use Bloom's Taxonomy Wheel for Writing Learning Outcomes

ZaidLearn

Do you have problems writing learning outcomes/objectives for your content or courses? Or more specifically, do you have trouble finding the right ACTION VERBS to describe what you want your students to achieve from the course, module, topic or unit? Have you tried using Bloom's Taxonomy wheel(s) before to assist finding those magic action verbs? Trust me! It is helpful, but to me it is misleading.

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What's On Your Screencast Gift Wish List for 2009?

Visual Lounge

In the past, we've done gift lists for Screencasters in "2006":[link] and "2008":[link] It's time to compile the list for what to get your favorite screencaster for 2009. It's that time of year. And, I need your help! I'll get the list started for the screencasters on your 'nice' list: "Storyboard graph paper":[link] - perfect for planning your screencasts and stories. Chime in!