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LinkedIn Guide for Knowledge Workers

Tony Karrer

I do a lot of presentations where one of the topics is how to use LinkedIn more effectively as part of your knowledge work. In most cases, I will ask for a show of hands: How many of you have a LinkedIn Account? Generally 50-70%. How many of you actively use LinkedIn? Generally down to 10%. How many of you get really high value from LinkedIn? - Now down to 2-5% I am continually surprised by this result ( Getting Value from LinkedIn ). I can't remember how I could get things done without LinkedIn. And I consider knowing how to effectively use LinkedIn to be a core Work Literacy.

Social Media for Knowledge Workers

Tony Karrer

tools to improve your performance as a knowledge worker. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0 One of the questions that always comes up is: How do I find more information to help me get started? The answer is that this information is a bit hard to come by. This was a major reason that I started down the path with Work Literacy.

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Knowledge Skills Mentoring Tips - Best of eLearning Learning

eLearning Learning Posts

July 1, 2009 to July 10, 2009. LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009. mLearning; Tricks to using the iPod Touch in class - Don’t Waste Your Time , July 7, 2009. New skills for learning professionals - Informal Learning , July 1, 2009. So many thoughts, so little time - Internet Time , July 6, 2009. Kapp Notes , July 9, 2009. eLearning Technology , July 2, 2009. Presentation: iTunes U - Don’t Waste Your Time , July 6, 2009. Learning Developments , July 2, 2009.

Once, twice, one thousand times a knowledge worker

From the Coleface

As I made the claim in Feb that 2009 would be the year of “ bad measurement ” this is a topic close to my heart. Amongst the exhortations for L&D people to be more business savvy which are hard to take issue with, Jay states that we now work in an environment where a “great knowledge worker can be several hundred times as productive as his peer” My first reaction was: how can you believe this is true? But as I’m in festive mood lets imagine it was true. An internal auditor who uncovered a multi million pound fraud.

The Learning Continuum – Using the PDR Design Model

Living in Learning

I recently had the honor to participate as a panelist in the July 27, 2009 online discussion sponsored by Learning Trends, ISA, and Training Magazine Network. We should also embrace the role of subject matter experts (SMEs), knowledge bases, coaching/mentoring, and the collaborative benefits of social media. This is extremely significant because our workers are confronted by moments of learning need more often in their work context than they are in the classroom or online. The learner used the knowledge base (tool) in a job emulation exercise in Deploy. training.

SMBs and Social Learning Technologies

Janet Clarey

Reviewed: Social networking services (corporate learning applications): To identify experts on a topic – most “knowledge” exists in the heads of employees; To reduce the time to find connections and answers to questions; extend relationships beyond traditional classroom instruction and e-learning courses. provide up-front training/coaching, maintain content, allow for emergence during growth/maintenance, involve a broad cross-section of people, consider templates for consistency, identify super-workers/techies to pilot wikis, seek feedback/evaluate. For knowledge management.

2009 Top Posts and Topics

Tony Karrer

It’s interesting at the end of the year to go back through blog posts to see what my Best of 2009 is. I’ll also do a post similar to my post last year 2008 2009 that will look at my 12 eLearning Predictions for 2009. But for now, let me just focus on my Best of 2009. Discussion Forums for Knowledge Sharing at Capital City Bank eLearning Portal Integration Data Driven Notable Topics for 2009 Work Skills and Knowledge Work Work Skills Keeping Up? I’m including posts from December 2008. eLearning Technology.

2009 Predictions How Did I Do?

Tony Karrer

In fact, my 12 eLearning Predictions for 2009 , was most popular post for 2009 (see 2009 Top Posts and Topics ) and it came up pretty high in the recent Top 125 eLearning Posts of 2009. So this post is my chance to go back to the predictions I made at the start of 2009 and see how I did. #1 My thinking has definitely evolved around this in 2009. tools.

Learned about Learning in 2009

Tony Karrer

And as part of this, I’ve been taking advantage of: 2009 Predictions How Did I Do? 2009 Top Posts and Topics , Top 125 Workplace eLearning Posts of 2009 and just running through my blog posts for the year. 2009 has continued that effort. And many of my 2009 Top Posts and Topics are related to exactly this. When I look at my particular skills, methods and tools for 2009 and compare them to 2008, I would say that it’s mostly a question of degree of use and certainly my use of Twitter has grown. However, during 2009, I had a bit of an aha moment.

Follow the instructions or think for yourself?

Joitske Hulsebosch eLearning

Tags: knowledge workers elearning knowledge management

12 eLearning Predictions for 2009

Tony Karrer

In my post, 2008 2009 - written in December 2008, I looked at how well I did in those predictions, and my results were pretty good, not perfect. Some training will still be preferred face to face such as when team building or in-person soft skills are important, but 2009 will be the year when we realize that we should be justifying any in-person training. We may also see use of Flash Quiz Tools , polls, survey tools or something like Harbinger Knowledge's Team Pod. 2009 is going to be a big year for this issue. So, let's try it again this year. #1 2 - eLearning 2.0

2008 2009

Tony Karrer

It's always interesting to look back at the past year - 2008, think about what has changed for me during the year, and think about what that means for the next year - 2009. In my Ten Predictions for eLearning 2008 , my last prediction was: Prediction #10 => Knowledge Worker Skills - Just Beginning in 2008, Big in 2009 The discussion of knowledge work skills is going to be BIG.

Online Coaching

Tony Karrer

As I've said many times, for concept workers work and learning are inseparable. For a knowledge worker, generally its something like the start of a new project or a new kind of situation that sparks the need for learning. Role of Learning Organizations The learning organization's role is to provide support to these workers/learners as they hit learning ignition points. When a knowledge worker hits a learning ignition point, they may or may not think of this as "I need to learn." There's a new level of responsibility on learners.

Reduce Searching Start Talking

Tony Karrer

I just saw When Knowledge Management Hurts … Professors Martine Haas from the Wharton School and Morten Hansen from INSEAD , for example, examined the use of internal knowledge systems by teams of consultants in one of the big four accountancy firms trying to win sales bids. They figured that, surely, accessing more knowledge must be helpful, right? So I naturally looked at the citation to read the details … Does Knowledge Sharing Deliver on Its Promises? But our findings dispute the claim that different types of knowledge are substitutes for each other.

eLearning Development India: Results of Salary Survey 2009

Upside Learning

I’d been waiting for the results of the Unofficial Salary Survey 2009 after we wrote about it about 6 weeks back. But then again, do incentives really work for knowledge workers? Related posts: eLearning Development India - The Unofficial Salary Survey 2009 eLearning Development: How long does it Really take? This year the survey got over 100 responses from eLearning professionals in India – up from 54 last year. At such a growth rate this survey has the potential to be a good benchmarking source for Indian eLearning companies. Guess not! 12.5%

Top 125 Workplace eLearning Posts of 2009

eLearning Learning Posts

This also contributed to the Hot Topics and eLearning Trends for 2009. Top 125 Workplace eLearning Posts of 2009. Actually from December 1, 2008 to November 30, 2009. Google Wave in education - Dont Waste Your Time , November 16, 2009. 12 eLearning Predictions for 2009 - eLearning Technology , January 26, 2009. Twitter in the classroom: 10 useful resources , Social Media in Learning , August 12, 2009. Learning Putty , November 20, 2009. eLearning Conferences 2010 - eLearning Technology , November 19, 2009. ZaidLearn , May 22, 2009.

I Believe in the Value of Working out Loud

Tom Spiglanin

In organizations comprised largely of knowledge workers, each with unique responsibilities, tasks may not follow reproducible processes, just as every artist’s creation is unique. Unfortunately, there’s simply no obligation for workers to share their work in progress or even document how the work was actually done. The Danger of Knowledge Hoarding. 09 Jan.

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Webinar - Skills - Social Media - Best of eLearning Learning - July 2009

eLearning Learning Posts

July 2009. LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009 How to use LinkedIn more effectively as part of your knowledge work. mLearning; Tricks to using the iPod Touch in class - Dont Waste Your Time , July 7, 2009 Some of the best resources on using mobile devices in class. New skills for learning professionals - Informal Learning , July 1, 2009 Jay Cross response to this month’s big question “In a Learning 2.0 New Skills for Learning Professionals - The Learning Circuits Blog , July 1, 2009. July 29, 2009.

I Believe in the Importance of a Personal Learning Network

Tom Spiglanin

Recognizing this learning and making good use of it requires effective personal knowledge management practices. For knowledge workers in different fields, we have an awful lot to keep up with (wide and deep), and this is becoming increasingly impossible, especially at the increasing rate of change. I even gave it my own name: “On-fire learning.” Mark Sheppard.

eLearning - Social Media - Mobile Learning

Tony Karrer

eLearning Learning Hot List - May 15, 2009 to May 22, 2009 Top Posts The following are the top posts from featured sources based on social signals. Choose the Right Pilot Group - Kapp Notes , May 22, 2009 Presentation: Social Bookmarking with Delicious - Don't Waste Your Time , May 15, 2009 Discovering Instructional Design, Part 1 - The E-Learning Curve , May 19, 2009 Meeting icebreaker-How to get a group to acknowledge differences in perceptions. May 19, 2009 25 Tools: A Toolbox for Learning Professionals 2009 , May 19, 2009 Learning 2.0

eLearning Learning - Best of May

Tony Karrer

eLearning Learning Hot List May 1, 2009 to May 31, 2009 Here is the best stuff from May 2009 via the eLearning Learning site. The Truth About Twitter - Social Enterprise Blog , May 11, 2009 Twitter Tips: for Teachers & Educators - Don't Waste Your Time , May 9, 2009 Twitter and Webinars - eLearning Technology , May 14, 2009 Presentation: Twitter in Education - Don't Waste Your Time , May 12, 2009 The Challenge of Training the PlayStation Generation - The E-Learning Curve , May 15, 2009 Adobe eLearning Suite: is it worth it?

Personal in Personal Knowledge Management

Tony Karrer

That there is a ‘best’ way to manage knowledge an information? Harold and I have discussed this exact issue before and we are both on the same page that Personal is really important word in Personal Knowledge Management. Isn’t that what we’ve learned there isn’t ? All of my articles on PKM are descriptive, not prescriptive. That's a real mistake. Your mileage will vary.

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eLearning Host List February

Tony Karrer

Using various social signals we came up with the following as being the hot items during February 2009 via eLearning Learning. You can find a bit more on this capability in the post Hot List. Enjoy. Top Posts and other Items The ‘Least Assistance’ Principle eLearning is not the answer Multi-Generational Learning in the Workplace Here’s How I Built That PowerPoint E-Learning Template Informal learning - what is it? What Goes in the LMS? Browse eLearning Content

Selling Social Media for Learning: ASTD Big Question

Kapp Notes

Address the need to share knowledge over distances or the value of timely information to sales tactics, don't focus on the technology. If you have scientists and engineers working across geographic boundaries in isolation and knowledge of what they are doing within the organization is limited, consider having them establish blogs to share their insights and ideas. Lessons Learned.

Cammy Beans Learning Visions: This job aint dead yet.

Learning Visions

What strikes me about this whole DIY/informal learning/death of ISD conversation is that what were really talking about are those so-called motivated knowledge workers. Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Thursday, March 01, 2007 This job aint dead yet. Its ok Dan. Were not dead yet. These are the folks in the corporate world. These are guys who will take informal learning by the horns and run with it. And they do. They get raises and promotions for being smart. Although that describes most of us, right?) eLearnin.

Search

Tony Karrer

My intent here is to possibly expand the options for the average knowledge worker to be able to search a bit better than they do today. 2009 for recent materials. This is likely my last post in the Tool Set series. This is by no means comprehensive and I welcome suggestions. Other Than Google My first recommendation is not to always default to Google. Search.

Share Best Practices - Patterns

Tony Karrer

Dodged that bullet. :) Patterns and Knowledge Work I understand the concern that when you share best practices, you may come out with very different results. In particular, highly skilled workers demonstrate the ability to reflect-inaction (Schön, 1987), to conduct mental simulations as a way of imagining possible outcomes. This really rings true to me. eLearning Technology.

Conversation on Conversations

Tony Karrer

In Love the Conversation – Ken Allan discusses the complexity of helping concept workers with the skills around this: The question here is where to start. Drafting a program to teach adults to use the right means of knowledge transfer is probably at least as difficult as teaching children to be discerning about information accessible on the Internet. eLearning Technology.

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Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers. When I look at concept workers and measuring their performance, I've come to realize that "workplace productivity" is not the right term and is not exactly where we should focus.

LearnTrends: Microlearning

Experiencing eLearning

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. Specifically focusing on OTJ skills & knowledge. From a 2008 microlearning conference “There is a need and pressure to learn continually due to rapid change in society and the economy…Knowledge gaps are widening.&#. Hug & Friesen, 2009. not knowledge workers. reusable.

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Enough Tools for Now

Tony Karrer

And the focus of that post is really about general metacognitive tools and methods for knowledge workers. Based on my post yesterday on Missed Opportunities , I received a really interesting email. The basic gist of the email could be summarized as: Don’t we have enough tools for now? At some level, this seems like a great question. We are already swimming in tools and new tools arrive faster than we can understand them much less try them. It seems somehow reasonable to simply say, let’s stop looking at new tools for a while and just get better with what we already have.

eLearning Learning Hot List Feb 1-14

Tony Karrer

Hot List - 2/1/2009 - 2/14/2009 Posts Mathemagenic " PhD conclusions in a thousand words: blogging practices of knowledge workers A Guide to Social Learning What Goes in the LMS? Items HP Learning Center - free online software, business, marketing and IT classes for small and medium business Pedagogy - MoodleDocs Keywords Learning Technologies Social Media Hosting Twitter iPhone Ning Adobe Sun Google TechKnowledge ASTD Notes on the list. The posts come from the primary sources for this group. Other items come from other sources.

Social Grid Follow-up

Tony Karrer

The crux of the talk was: Why being able to tap into the social grid is important for concept workers. Leveraging Networks is Key Skill and the most important Knowledge Worker Skill Gap. Tools and Methods for Networks and Communities - Discusses specific tools and methods for using Networks and Communities as part of Knowledge Work. There's a recording available here.

Training vs. Information: When do we need what?

Bottom-Line Performance

The members of the organization are known as “ workers. They are blue-collar workers, knowledge workers, hourly workers, commission-only workers and contractors doing work-for-hire. This requires a shift even in the workers themselves. I just read an article by Jay Cross, a big proponent of Web 2.0 tools. He wants to get us away from talking about e-learning and instead talk about “emergent learning&# or “improv learning.&# Schools and classes had always been organized for the convenience of the faculty-one size fits all. Web 2.0