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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. In dollar figures, spending is minimal.

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Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

And every company has agreed to use “Level 1: Reaction,” or?as Some companies will use “Level 2: Learning” to measure whether the learners have mastered the training course content. What is measured doesn’t seem to be what companies are interested in. as it has come to be known—the “Smile Sheet.” Liam McCoy: Thanks for this.

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The Cost of Misinformation in Customer Service

Inkling

A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions.

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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

less big companies, for more than 20 years. My learning philosophy: dont make people tote around loads of information in their heads just so you can say you trained them. Instead, tell them where to get the information they need, when they need it. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Properly d.

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The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives. Already, the first classes of DNs have entered the workforce. Liam McCoy: Thanks for this.

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The Sound of Silence | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Sound of Silence by Jim on April 7, 2011 in eLearning At what point does narration really add anything to an eLearning module, and at what point is it simply being added because “it’s what’s expected?” Liam McCoy: Thanks for this.

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Organizational Change Management Cited – Again – as Key.

Dashe & Thomson

Let’s say a company is centralizing accounting functions like Accounts Payable and Accounts Receivable. To avoid this problem, companies must build significant financial and human resources into ERP project plans for communications, training, and other organizational change management activities.