ej4 eLearning

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Handling Customer Complaints on Social Media

ej4 eLearning

A 2013 PwC study shows that most companies aren’t receptive to the social media feedback they are receiving - 57% of companies don’t use social media for crisis management. Why aren’t companies more responsive to this type of feedback? Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.].

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7 Ways Companies Perfect The Pesky Performance Review

ej4 eLearning

On the contrary, research firm i4cp found in a 2013 study that only 55 percent of respondents thought performance reviews had a positive impact on their organizations. Given how much they are a part of corporate life (and employee stress), one would expect most companies to have them down to a science.

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7 Ways Companies Perfect The Pesky Performance Review

ej4 eLearning

On the contrary, research firm i4cp found in a 2013 study that only 55 percent of respondents thought performance reviews had a positive impact on their organizations. Given how much they are a part of corporate life (and employee stress), one would expect most companies to have them down to a science.