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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. The figure can also serve as a benchmark when comparing like-businesses.

Metrics 124
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How to Maximize Employees’ Strengths with an LMS

TOPYX LMS

Employees Not Engaged Despite Gains in 2014 wrote, “Less than one-third (31.5%) of U.S. workers were engaged in their jobs in 2014.” Would others benefit from being better trained in customer service? If so, you are in the company of about two-thirds of all employers. Amy Adkins, author of the article Majority of U.S.

LMS 100
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My Top Posts of 2021

Experiencing eLearning

I originally published this post in 2014, and I have updated it several times since then. If you want a job creating soft skills training, create customer service samples. Time Estimates for eLearning Development : “How long will it take to create this elearning?” This post received the most views of everything on my blog.

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How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

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Starting Salaries Projected to Increase in 2014

CLO Magazine

percent in 2014, with positions in technology and finance leading the charge. percent next year, according to the 2014 Salary Guides from Robert Half. The following is an overview of findings from the 2014 Salary Guides: Accounting and Finance The average starting salary for a newly hired accounting and finance professional in the U.S.

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Yukon Learning to Unveil New Rapid Course Offerings at mLearnCon 2014 by News Editor

LearningGuild

mLearnCon 2014. The library of course titles includes training topics such as compliance, health and safety, management and supervisory development, customer service, managed care, and more. Yukon Learning announces that it will unveil new titles in its ever-expanding Rapid Course library at.

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eLearning expected to bolster corporate training in 2014

Aptara

eLearning expected to bolster corporate training in 2014. Companies are only as good as their employees, whether in regard to customer service, innovative product development or rapid problem-solving. To better form their talent base, organizations are focusing on training and learning in 2014, Workforce reported.