Training Manager Frustrations: The Customer Service Solution
Gyrus
OCTOBER 18, 2016
The Wall Street Journal’s 2015 Customer Service Hall of Fame boasts such diverse industries as supermarkets, tech companies, package delivery services and even a fast food chain. Then what do Chick-fil-a and Apple have in common? Make excellence your goal, not good customer service. References. Sauter, M. Frohlich, T.
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