Inkling
FEBRUARY 9, 2016
A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions.
Inkling
MAY 16, 2016
in 2015, according to STR, Inc. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. Employee Productivity. .”
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Litmos
DECEMBER 12, 2023
It’s not a fun time to be customer service. According to the 10th edition of the Customer Care Measurement and Consultancy’s National Customer Rage Survey, which has tracked satisfaction and incivility in customer service since 1976, 43% of customers shouted at customer care representatives in 2020, an increase from 35% in 2015.
eLearningArt
FEBRUARY 3, 2016
Mostly, I’m excited about the birth of my son, Rowan Hardin Jones, on Dec 1, 2015. A lot of my time in 2015 was spent on setting a solid foundation for my system architecture. Two major updates have already improved the customer service experience. My son, Rowan Hardin Jones, was born Dec 1, 2015.
Dashe & Thomson
MARCH 2, 2011
After that, incentive payments will begin to decrease, and by 2015, those clinics that are not yet meaningful users will actually begin to incur Medicare penalties. But here’s the kicker — clinics and practices looking to take advantage of the stimulus program need to show meaningful use of a certified EHR system by 2013.
dVinci Interactive
JULY 20, 2015
At the 2015 TrainingIndustry.com conference, I had the opportunity to speak with Tony Gonzalez of T-Mobile, who along with his colleague David Unruh led a session at the conference about their learning ecosystem. Self-paced, eLearning courses continue to play an important role in addressing customer service performance needs.
Talented Learning
NOVEMBER 18, 2015
The cloud enables new LMS vendors to create and support one product that all customers use providing economies of scale in research, customer support and required investment capital. Over the last five years, new LMS companies have poured into the marketplace filling an obvious need of customer service and targeted business solutions.
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