Of late, we’ve been getting some mails on how some users were unable to activate their copy of Adobe Captivate (2017 release).
Typically on launch, you’d see the following message:
Clicking Try Again results in the same pop-up message.
To fix this annoying issue, perform the following steps:
- Launch the Creative Cloud desktop application.
- Click your profile image and click Sign out.
- Re-launch Adobe Captivate and then sign in using your Adobe ID and password.
Once your Adobe credentials are validated, Adobe Captivate (2017 release) launches successfully.
NOTE:
If you don’t see the Creative Cloud desktop app, then download it from:
http://www.adobe.com/in/creativecloud/desktop-app.html
Just wanted to let you know that this solution worked for me.
In case this helps anyone, here’s the problem I encountered and how I solved it. I should note that my Captivate software was working for the first 30 days (trial period, I suppose), but then I encountered this issue…
I was logged into my Adobe Creative Cloud desktop application. I tried opening my Adobe Captivate software, but kept receiving an “Activation Failed” message. It said, “We are unable to activate Adobe Captivate. Product activation is required to use this product. You must have a working internet connection to activate this product. Please check your connection settings and choose Try Again.”
Well, I was definitely connected to the internet, so that wasn’t the problem. I then followed the steps Saurav outlined at the beginning of this thread and Captivate started working for me. I received a message that said, “Thank You. Adobe Captivate will now be licensed for xxx@xxx.com. Click continue to enjoy this software.”
The steps written above didn’t work for me.
However, our Admin did something on the “Adobe Console” (where he can see all Adobe Accounts and licences of our company). He withdrew my licence and put me on the list again (or something like this). Since then I’m enjoying my Captivate 2017 🙂
Best regards
Hi Natalia,
Good to know all’s well now. Please reach out to us if you’re facing any issue.
Thanks,
Saurav
Hi,
I’m having the same problem. I tried the following steps without success:
1. Launch the Creative Cloud desktop application. -> check
2. Click your profile image and click Sign out. -> check
3. Re-launch Adobe Captivate and then sign in using your Adobe ID and password. -> I’m not able to sign in here as I can’t progress past the message “Activation Failed
We are unable to aktivate Adobe Captivate…” (See screen above)
I also deinstalled and reinstalled Captivate, restarted the PC…
I’m using Windows7 Enterprise, Service Pack 1
Please help!
Thanks.
Hi Natalie,
Please share your contact information on tcssup@adobe.com either me or someone from support will reach out to help you with the issues you are experiencing.
Regards
Himanshu
I don’t have a “Creative Cloud desktop application”…I opened one of my other desktop apps (Illustrator) and signed out, then signed back in and I still get the same error in Captivate…
If you don’t see the Creative cloud desktop app, then you may download it using the link below
http://www.adobe.com/in/creativecloud/desktop-app.html
Regards
Himanshu
Hi Himanshu,
I downloaded that Creative Cloud desktop app and followed the instructions above. It worked at first, but within a week I was receiving the same error 🙁
Hi,
Can you try to follow the same steps again and see if that fixes your problem or not.
Regards
Himanshu
Thanks…My resolution was slightly different at Step 3.
1. Launch the Creative Cloud desktop application.
2. Click your profile image and click Sign out.
(my edit: Sign back into Creative Cloud first. Then do step 3)
3. Re-launch Adobe Captivate and then sign in using your Adobe ID and password.
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