16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
Inkling
MAY 16, 2016
For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. When used to index against peers of the same size, ARPAR can help track the performance of other revenue-generating activities from a hotel, such as restaurant operations, casinos, banquets, and conferences.
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