bozarthzone

AUGUST 9, 2016

It’s about supporting workers as they work by giving them the time and the right space to talk about it. And it’s about using social tools to support conversations and performance already in progress. There isn’t much user support, so understanding more about specifics of the product proves to be a collaborative proposition.

Social Learning 58

Social Learning Social Forum Communities of Practice 58

bozarthzone

MARCH 27, 2010

The cashier fumbled with the register, pressed a number of keys to no avail, said she "wasn't sure" if the card was activated, and finally called for a manager, who quickly took care the problem. In this first instance, performance support could have supplemented, or likely replaced, training simply by programming help screens and prompts.

Instructional Design 71

Instructional Design ADDIE Server Performance Support 71

bozarthzone

NOVEMBER 9, 2009

Certainly the bigger goal is to help training become less an event and more a process, and to support ways for workers to form communities and interact with one another -- not just with the trainer. tools to support instruction as well as inform formative and summative evaluation. Ideas for other activities?

Social Media 49

Social Media Media Wiki Social 49