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Skilful Minds

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What are the Organizational Limits to Analytics in SCRM?

Skilful Minds

JUNE 24, 2010

Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time.

Analytics 69
Analytics Enterprise 2.0 Social Media Enterprise 69
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Social Business Design and Multichannel Team Collaboration

Skilful Minds

JULY 7, 2009

Shared experience, not just shared information, is fundamental to the social networks underlying collaboration and innovation. Comfort with one another is needed to develop a shared experience that encourages the open sharing of information.

Social Networks 53
Social Networks Collaboration Social Business 53
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