Jay Cross

AUGUST 28, 2012

They provide a variety of means of for workers to get the information they need. Informal chats with colleagues ranked #1, followed by Internet search, and trial and error. Both social and informal are deemed more important by employees than company documents and training. Think activities, not courses. Think continuous

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

AUGUST 3, 2012

Today’s world is a kaleidoscope, information is a tsunami, and workers face novel, complex situations every day. They need to provide informal feedback and work debriefs. Activity streams keep people informed in near real time. I think it’s a legacy from an earlier time. In fact, learning is no longer separable from work.

Social Networks 62

Social Networks Compliance Training Jive Yammer 62

Jay Cross

DECEMBER 18, 2010

Big Think on Myth Busters: Merging the Formal with the Informal to Create a Third Place for Science Education points out: In synthesizing available research on informal learning, they summarize several different factors from the informal sector that can enhance learning and individual engagement in the classroom.

Engineering 58

Engineering Research Education Write Blog 58

Jay Cross

OCTOBER 5, 2012

Otherwise, “this subscriber has not activated Uverse Voice.” I called the activation number provided and was told my phone had been activated. I understand that you are getting message that you have to activate the voice service. I will provide you some steps to activate the phone service. Am I correct?

Voice 44

Voice Issue Server Emergent 44

Jay Cross

MARCH 13, 2011

People retain more when they learn informally, in response to need, because they deem the subject relevant and what they learn is reinforced when they put it into practice. The proportions of formal and informal learning vary with the task at hand, the context for learning, and the psyche of the learner. It’s beta.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

APRIL 3, 2013

Information is very tedious. Information is associated with entropy, a measure of thermodynamic disorder. Information cannot be defined without knowing the context. Not because there is anything wrong with our notion of information, but because the notions of order and randomness necessarily include an element of subjectivity.

Brain 53

Brain Predictions Picture Cognitive 53

Jay Cross

AUGUST 4, 2009

Work Smarter : Informal Learning in the Cloud. Blurb: Informal learning has entered the cloud. My goal is to bring this activity into the sunlight and suggest how to exploit it. Tags: Informal Learning The Learning Business. by Jay Cross and Friends. August 2009 Edition, 184 pp. Smart companies prosper.

Version 36

Version Brain Exercise Trust 36

Jay Cross

OCTOBER 16, 2012

Instead we engage in conversations and collaborative activities that will give you practical information to take back and use in your organization. We have few presentations. We have great food, drink wonderful wine, and make long lasting friends.

Management 42

Management Conference Global Corporate Learning 42

Jay Cross

NOVEMBER 14, 2012

The article describes The Coherent Organization , the Internet Time Alliance ‘s shorthand for a company where individuals are aligned with the organizational mission and information flows from outside in and back again in ways that accelerate work. ” At midyear , Harold, Clark, and I built on one another’s thoughts in public. .”

Organization 84

Organization Social Networks Communities of Practice Sun 84

Jay Cross

AUGUST 20, 2015

Some learners are active, others merely receptive. Some are gaining information, others pick up new skills, and yet others are developing something deeper, beliefs. The activity on the plaza stimulates some but distracts others. We see elaborate social exchanges where roles and status and self-image come into play.

Learning 36

Learning Pattern Problem Site 36

Jay Cross

MARCH 21, 2011

A few quick impressions from my initial skim of Learning while Working , a summary report on eight years of European research grants and studies of informal learning in the workplace: This is an amazingly Euro-centric report. Implying that trainers have to get on board to implement informal learning is wacky. I disagree.

Cornerstone 59

Cornerstone Policies Upgrade Learning 59

Jay Cross

NOVEMBER 8, 2011

But the American Jay Cross, researcher and executive of Internet Time Alliance, tells companies that such activity is directed only to those just beginning their careers. People who are no longer freshmen, he argues, should invest their time in eLearning and informal learning in social networks. GLOBO: Workshops are just for freshmen?

Google 46

Google Social Networks Social Network Beginner 46

Jay Cross

MARCH 3, 2015

Adopting a policy of free information access and communication. L&D will do well to seek out and partner with those in their organization who champion digital transformation and are running active experiments. Distributing decision rights and empowering line workers, through increased decentralization and delegation.

Enterprise 36

Enterprise Digital Examples Sample 36

Jay Cross

JANUARY 6, 2015

Gather information about products, techniques, trends. Form opinions on Big Data, informal learning, LMS, Open API, MOOCs, and other buzz-topics. These activities blur into one another. First of all, Why do people attend conferences? Participants attend conferences to network and to learn. Earn a Certificate to put on the wall.

Conference 36

Conference vendor Network Reputation 36

Jay Cross

FEBRUARY 13, 2013

Be active in social networks in the workplace and in the industry. Curate information and share with others. The Forum offers a vast repository of practical information and connects members with a vibrant global community of fellow practitioners. Email me for information on working with the Alliance. About GoToTraining.

Social Networks 56

Social Networks Blended Learning Forum Performance Support 56

Jay Cross

MAY 2, 2015

informal learning. Thought leader and chief proponent of informal learning. Improving their learning efficiency will provide billions of hours over the long term to redeploy on activities with a higher return. First to use term eLearning on the web. Chief cheerleader for concept. CEO, eLearning Forum. Early conceptualizer.

Change 36

Change Case Study ISPI Virtual World 36

Jay Cross

DECEMBER 27, 2012

Training departments push training, while workers search and ask for the information they need. Instead of passively listening to an instructor, they actively engage the material. These activities can take place online, and people can learn from one another in virtual communities and support groups.

Social Networks 51

Social Networks Social Network Virtual World Communities of Practice 51

Jay Cross

MAY 31, 2011

5 Reasons Why Activity Streams Will Save You From Information Overload - Luis Suarez , May 4, 2011. Ridiculous research findings on informal learning - Jay Cross , May 15, 2011. Information: What am I missing? - George Siemens , May 30, 2011. CERT and performance support - Clark Quinn , May 31, 2011.

Social Networks 58

Social Networks Information Overload Social Media PENS 58

Jay Cross

MARCH 30, 2010

Working Smarter: Informal Learning in the Cloud by Jay Cross and Friends. One of the most active of these professionals is the prolific Jay Cross. Jay, with his colleagues in the Internet Time Alliance, has recently produced the 2010 version of his “unbook,” Working Smarter: Informal Learning in the Cloud. By Jane Bozarth.

Metrics 43

Metrics Performance Support Internet Twitter 43

Jay Cross

FEBRUARY 26, 2013

I had access to professionally presented information that I otherwise would not. Able to share a lot of information to people who might not otherwise have the opportunity. Learning informally ils what I care. I have had an active interest in MOOCs for the last two years. Is it trying to collect information from them?

Free 41

Free Business Asynchronous Theory 41

Jay Cross

APRIL 6, 2013

These three practices have more impact on performance than the L&D department’s traditional activity of teaching knowledge and skills! The Forum offers a vast repository of practical information and connects members with a vibrant global community of fellow practitioners. Email me for information on working with the Alliance.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

JULY 12, 2012

The course is informal in that you choose whether or not to participate and when.) Interactive activities to practice new skills. Google chose the curriculum and tests what you learn. The action on Google Groups is mainly posting answers to questions rather than interaction. Power Searching with Google features: Six 50-minute classes.

Market 53

Market Custom Strategy Google Wave 53

Jay Cross

NOVEMBER 15, 2012

Activity stream – for monitoring the organizational pulse in real time, sharing what you’re doing, being referred to useful information, asking for help, accelerating the flow of news and information, and keeping up with change. Virtual meetings – to make it easy to meet online.

Social Networks 55

Social Networks Social Social Network SocialText 55

Jay Cross

MARCH 19, 2012

To coordinate their activities, groups need a shared understanding of who is doing what. Most of this training activity assumed that you could prepare people for the future by training them in what had worked in the past. It’s premised on the beliefs that management has access to the necessary strategic information and knowledge.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JANUARY 16, 2013

Learning is a social, active, and ongoing process. Intro: If you want to learn how to fix a pipe, solve a partial differential equation, write software, you are seconds away from know-how via YouTube, Wikipedia and search engines. Access to technology and access to knowledge, however, isn’t enough.

Wiki 79

Wiki Pipes Wikipedia Theory 79

Jay Cross

AUGUST 18, 2013

You are generally outgoing and persuasive, cheerful and high spirited, energetic and active. My Profile contains more information and advice than I am reporting here. None of them gave me as useful information as the MindTime Profile. You are a natural and dynamic leader who manages others through inspiration. Useful feedback.

Brain 55

Brain Innovation Ideas Assessment 55

Jay Cross

NOVEMBER 3, 2009

We hear informal learning is important, but what does that mean concretely? The role of the learning organization is shifting to one that creates a supportive environment, rich with infrastructure and nurturing productive activities. What informal learning means concretely. * The components of an informal learning strategy.

Case Study 38

Case Study Metrics Organizational Learning Agile 38

Jay Cross

JANUARY 22, 2009

Managers were already accustomed to sharing information to get the job done. Activity Streams are going to be wildly important for social learning. MySpace, Comcast, and other players huddled around a conference table in the offices of Six Apart in San Francisco to discuss activity streams.

Social Networks 36

Social Networks Streaming Wiki Social Media 36

Jay Cross

APRIL 22, 2009

I was hoping to catch the spirit and activism that pulled the first BarCamp together in less than a week. While this wasn’t an un-conference, it was one of the more informal events on learning I’ve taken part in. People were quite active in the chat sessions. Tags: Business learning Informal Learning.

LearnTrends 36

LearnTrends Elluminate Ning Social Networks 36

Jay Cross

JULY 13, 2010

Stress, like staying active for 100 hours, simulates real-life situations. Of course, like all training, it’s part formal and part informal.). Instructors, experts, and peers continually assess performance and are blunt in feeding it back. Shared hardships bond participants. Some special operations training is highly formal. (Of

Simulations 54

Simulations Classroom PowerPoint Tagging 54

Jay Cross

MARCH 28, 2013

Uta called AT&T for further information. The number was an automated voice telling her how to activate her Go-Phone, requesting her confirmation, and requesting she replace her SIM card. Go Phones do not require outside activation.) Again and again, the rep could provide no information. How is this possible?

Case Study 37

Case Study iPhone Apple Internationalization 37

Jay Cross

FEBRUARY 23, 2013

Since line managers are the people who generally counsel their teammates on what assignments to take on, they need to become active in the red portion of my chart. Experience is the crucible where explicit knowledge is learned. Explicit knowledge does not become tacit knowledge and vice-versa. Explicit/tacit is either/or.

Convert 65

Convert Statistics Teach Knowledge 65

Jay Cross

APRIL 4, 2015

I still hold to these, although now they’d be supplemented with newfound knowledge about complexity, mindfulness, informal learning, community, social media, and other topics. Learning is an active process. Information is valuable only to the extent that it will change decisions. Information is not instruction.

Brain 36

Brain Pattern Policies Problem 36

Jay Cross

JULY 1, 2008

When someone, perhaps this is you, tells me they want to understand my needs, I expect them to begin by finding out a few things for themselves from openly available information. I started blogging my professional activities in the last century. I have published hundreds of articles on learning and development.

Privacy 36

Privacy Internet Learning Management System LMS 36

Jay Cross

NOVEMBER 15, 2009

The mid-1990s saw a knowledge-sharing culture at E&Y that guided behaviors, activities, and goals and was viewed as a competitive advantage. Search is certainly being affected by the increasingly social nature of online activities. It is amazing how much and how quickly information is added by the community when it is relevant.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

MARCH 2, 2009

What will the mix of Push vs. Pull Learning; Formal vs. Informal supported by the organization? I’m reluctant to address push vs pull and formal vs informal for fear of not thinking big enough, but that’s not enough to hold me back. All learning is part formal and part informal. Are there training departments?

Network 36

Network Instructional Design Internet Social Software 36

Jay Cross

JULY 20, 2012

A pre-search can inform the real search. A lesson includes a video of Dan explaining a concept and an activity to practice and test understanding. Previously I approached Google searches much like looking something up in an encyclopedia or dictionary. I’d check the term and leave it at that. Exemplary marketing.

Search 61

Search Market Course Google 61