How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support support systems (EPSS) were the rage. Intuitive design became a higher priority.
Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. How we incorporate blended learning and mobile learning. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. higher degree of initial learning.
Active Training Series
SEPTEMBER 3, 2015
Dr. Andy Hicken and I are contributing authors in 101 Ways to Make Learning Active Beyond the Classroom , a new e-learning book by my friend and colleague, Elaine Biech. The book’s front half lists 200 tips for “making training active and learning successful.” Active Training. Create just-in-time support. New eLearning Books by Elaine Biech. 10 Tips.
MOOCs in Performance Support
JUNE 30, 2014
The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. I have been writing about MOOCs and the characteristics of MOOCs in my last few posts. One of my recent posts talks about the differences ( some of them ) between an online course and a MOOC.
Are your managers ready for a world without formal performance reviews?
more strategic activities. 3. COACHING: I support my team members by. PERFORMANCE: I consistently review work and. The future of the formal performance review sparked a lively debate in 2015. performance part of their daily routine. MANAGERS MANAGE PERFORMANCE? CRITICAL SKILLS MANAGING PERFORMANCE. SETTING. EXPECTATIONS: My team members are clear on.
A richer suite of support
MAY 25, 2016
While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you?
Embedded Performer Support [EPS] Implies Intentional Design
Living in Learning
AUGUST 5, 2013
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.
Active and Passive Learning in Organizations
The Peformance Improvement
APRIL 13, 2012
Another approach is to make the learner an active creator of knowledge and skills. Internal job aids (to support use of systems, processes and activities). Although “active” methods might be implied by some of the items on Hart's list, I think “active” ways of learning should be made more explicit in our organizations.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.
Improving Professional Learning: 12 Strategies to Enhance Performance
MAY 18, 2016
In the late 1960s professional organizations began actively to address the growing disconnect between advances in knowledge and the practitioners who were no longer involved in institutional learning. good leader should: have a solid grasp of both the content being taught as well as how it fits into occupational performance (theory and practice). Active Learning. Good Leaders.
HOW TO USE LMS FOR PERFORMANCE SUPPORT
OCTOBER 20, 2014
Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These typical situations are based on the model proposed by Bob Mosherand Conrad Gottfredson to identify the “Five moments of need” that activate learning. So what do we do about it? Simple. Like how can he use the LMS for troubleshooting. Email *.
New Brandon Hall Group report forecasts major shift in 2016 online learning trends
performance. and organizational performance. User Experience is Critical About 44% of companies are actively considering replacing the current LMS solution. change in key performance indicators. Customizable Support – Whether you are an executive or entry-level practitioner, our research and analyst insights can be leveraged at an individual. Exploring new and.
Three (More) Keys to Better Performance Support
APRIL 18, 2012
Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). Use the right kind of PS. Make sure learners know how to use the PS.
Leveraging Mobile Learning Platforms As Performance Support Systems
FEBRUARY 4, 2011
This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? A ‘Performance Support System’ or PSS refers to any system that improves worker productivity by providing on-the-job access to integrated information, advice and learning experiences. Upside2Go: ?
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. What are the techniques to achieve the same? What is the trend?
Top 5 Performance Support Apps for Learning Designers
MARCH 29, 2014
It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers? THE QUOTE: “ Instructional Design is complex and overlaps with many fields.
70+20+10=100: Improving performance with new learning frameworks
FEBRUARY 24, 2016
70+20+10=100: Improving individual and business performance with social and informal learning frameworks. How organizations can create firm foundations for a 70:20:10 workforce by supporting learning using new technology, enstilling commitment from leadership and building a skilled learning team. DOWNLOAD THE FREE WHITEPAPER. But are these models working? DOWNLOAD THE FREE WHITEPAPER.
Microlearning Whitepaper: Small Bites, Big Impact
continuously improve performance and increase competitiveness, they must move from. the job well and positively impact business performance. change that results in improved job performance. Better performance. Populating a knowledge-on-demand performance support resource with. When employees lack the knowledge they need to be top performers, their.
Fundamental Design of Learning Activities
FEBRUARY 23, 2011
Design Thinking offers a set of tools to make sense of “wicked problems” and mysteries, and in this post I attempt to narrate my ideational journey in making sense of learning by digital means, the concept that I call learning experiences, and a notional (but far from complete) model for learning activities designed for individuals to experience. What Are Activities? Combat-Readiness.
Bottom-Line Performance, Roche Diagnostics Receive LTEN “Partnership” Award
JUNE 16, 2015
Bottom-Line Performance, Inc. ” The “Partnership” award category was especially appropriate, as BLP and Roche have partnered since 2005 to create solutions that support customer training, product launches, safety & compliance, and more. “We are really proud and honored to win this award for our partnership with Roche because it is such a critical training initiative.
Supporting all the ways people learn at work
MARCH 20, 2016
In this post I want to show how organisations are supporting learning more widely across the organisation. Running learning challenges and campaigns: These are defined packages of activities and/or resources and events that are released over a period of time, which may include any of the activities described in this section and in (2) below. More in my MWL book here.
Twitter can Support and Enhance the Impact of Instructor-led Learning: 3 Popular Ways
SEPTEMBER 7, 2015
There are three main ways that the microblogging site can be utilized to support social learning and instructor-led learning: Pedagogical usage, Social usage and Management usage. The answers can be given in short, while the instructors can ask the learners to elaborate in the class – creating an interactive activity that is supported by the social messaging platform. Learnin
Seven Simple Secrets to Off-the-Shelf Course Success
And for good reason as it has many advantages: It offers a breadth of course topics, relevant to many, and readily available. It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. OTS courseware relieves overburdened trainers and human resource managers of. Seven Simple Secrets to. You’re.
Feeding the Performance Zone with EPS
Living in Learning
MAY 1, 2014
If workforce competency came in a can, I’d wager someplace on the label you would find Embedded Performer Support [EPS] with a mix of Performer Support [PS] assets listed as active ingredients. When EPS is not included in the effort to feed [develop and sustain] the workforce with a balanced performance diet, you’re probably only looking at a 16-ounce can of Training. EPSS Learning Ecosystems Performer Support embedded performer support EPS learning ecosystem moment of need PS
3 – L&D roles to support learning at work
MARCH 24, 2016
In the first post in this series I showed the many different ways that people learn at work , and in the second I talked about the activities involved in supporting all the ways people learn at work. From this diagram, three broad roles become apparent to support the multitude of activities that were described in my second post. Co-ordinating roles . Facilitating roles.
Performance Based eLearning
DECEMBER 17, 2014
If there is one thing that fails an eLearning course, it’s the capability to differentiate performance of its learners from pre-course to post-course. Measuring performance is an essential tool to determine if the eLearning course has been effective. How do you achieve a performance boost in your learners? For performance improvement we need action. Simply read on.
A new framework for supporting learning and performance in the social workplace
MARCH 20, 2012
In the new connected workplace, current training, e-learning or blended learning services, which take a top-down, ”command and control” approach to organising and managing “learning” will not be appropriate to support these new ways of working and learning. SERVICES & ACTIVITIES. Training and e-learning activities will likely include more informal and social approaches.
New research explores the common myths and realities around the 70:20:10 learning model
Supported by. specific support of our ambassadors: Follow @TowardsMaturity @702010pp @corporateelearn and @Docebo on Twitter. actively share knowledge capital with peers and. using the 70:20:10 model, supporting learning in. Our starting position - performance 8. Supporting through technology 25. of learning essential or very useful: 90% Support from.
Take Performance Support Beyond the Help Click
OCTOBER 30, 2014
In the previous blog post , I talked about evaluating technologies as part of your performance support implementation. As you estimate your ROI from any technology buy, be sure to plan for performance support before and after the moment of ‘Apply’ The five moments of learning need , developed by Bob Mosher and Conrad Gottfredson, highlight where performance support interventions can take place.
Front-End Analysis: Improving Performance
JULY 25, 2012
As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. The Human Performance Technology Model. Identify the performance gap. Cause analysis. Evaluation.
70:20:10 - A Framework for High Performance Development Practices
Performance Learning Productivity
JUNE 24, 2013
If you acknowledge that high performers usually build their capabilities through experience, through practice and through utilising a rich network of support rather than exclusively (or even mainly) through structured training and development away from the workplace, then you will immediately grasp the 70:20:10 concept. Performance support comes in many forms.
Strategies for Corporate Online Learning Success: Improving Learners’ Attitude and Organizational Support
JUNE 8, 2015
More often than not, the two main culprits are: Learners’ apathy towards learning and lack of organizational support. Mini-contests and other activities can also be held to create a buzz around the training initiative. It gives a sense of pride and achievement to the best performers within the learner group. Improving Organizational Support. contact-form-7]. Learning
Whitepaper: When The LMS Isn’t Enough
give their LMS high marks in terms of value for price In the survey, many respondents identified their top reasons for looking for a trade-in: • Poor reporting features • Difficult to use • Poor customer support • Out-of-date appearance • Inability to adapt to changing needs • Lack of mobile features “In a nutshell, far too many organizations feel they are paying. Turbocharge your LMS.6
Can You Perform Without a Performance Ecosystem?
SEPTEMBER 8, 2015
But without the expert knowledge needed to build a learning and performance ecosystem, will your organization still perform well? Your office likely already has its own ecosystem—one built around the people, workflows, and technologies that support your day-to-day work. good learning and performance ecosystem is built on: Talent management. Performance support.
5 ways elearning can support business change
NOVEMBER 10, 2015
Exponentials are technologies that grow in capability at a much faster rate than normal tech, roughly doubling in performance every 12 to 18 months (relative to their size and cost). Elearning is built around interactivity, allowing workers to understand the change through active learning. How well does your organisation deal with change? Rapid pace “Change is inevitable.
Can PeopleCloud support learning in all its contexts?
Clive on Learning
MARCH 8, 2013
Learning professionals have no real difficulty in supporting the formal element of their work, i.e. providing access to courses. With the increasing awareness of the importance of informal learning, in all its guises, it is not surprising, therefore, that learning professionals should seek to broaden their scope by enriching their blends with coaching, practical work assignments, performance support materials and so on. The challenge is supporting and encouraging learning as it occurs on a day-to-day basis, well beyond the formal curriculum.
Management Support of Training
APRIL 15, 2012
This article, which talks about management support and reinforcement of training, made me realize that in design of instruction, we often forget about these critical resources that can either be our harshest critics or our greatest partners – managers. Motivating Management Support. So how do we go about ensuring that managers reinforce and support their direct reports in what they learned through the training event, whether it be eLearning or classroom? Have you had any other successful ideas for getting managers to reinforce and support the training for their teams?
Move Beyond Learning to Applying: A Modern Management Development Program
their activities to systematically generate those. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. activities”. in a list of activities You will work through a. built into the journey We will judge performance. performance on the job We’re not that clear what.
Designing Mobile Performance Support Apps - @elearningcoach
The Learning Generalist
MARCH 21, 2012
She wanted to create a performance support app for instructional designers. eg podcasts * synchronous: virtual classrooms using mobile webinar tools * assessments: tests, surveys, polls * social media learning: enabling networks for learning * learning games: challenges and simulations * performance support apps: references, job aids, collaboration, social, augmented reality We'll focus on performance support. It's performance support too! In any case when you think of performance support, you've got to address the 5 moments of need: 1.
The Real Truth about ROI – the Learning Performance Model
OCTOBER 15, 2015
This article aims to illustrate the real truth about ROI and share the developed Learning Performance Model (LPM). Although L&D is involved in supporting change initiatives business representatives are in many cases still doubting that L&D creates measurable value for an organization. The context of the Learning Performance Model. 2014). 2012). 2002; Saks, 2006). 2001).
Supporting self-managed team learning in the organisation
MARCH 11, 2013
In the first post I explained that “packaging learning” involves organizing and wrapping up everything an individual needs to learn in a neat parcel, delivering it to them on a plate, and making sure they do it, whilst “scaffolding” is about supporting learning in many other less top-down organized ways. Considering how these could be enhanced or built upon, or developed. Social learning
70:20:10 for trainers
JANUARY 11, 2016
Indeed this observation doesn’t boast a wealth of empirical evidence to support it, although there is some – see here , here and here. After all, plenty of research can be cited to support the efficacy of on-the-job learning, social learning and formal training. As a trainer, you will smash the “10” with an informative and engaging workshop filled with handouts, scenarios, role plays, activities etc. Learning & Development Professional has been running a poll on the following question: Is the 70:20:10 model still relevant today?
How the right tech tools for your team can power your sales enablement strategy
Top-performing sales reps of leading organizations are masters of market knowled- ge, customer needs, their products and services, their value, their competition, and. know to support the buyer through their purchasing journey. by a variety of customer-facing departments including marketing, sales, tech- nical support, customer success, implementation. What is the right LMS?
Invisibilizing Workplace Learning
FEBRUARY 5, 2015
Embed more learning and performance professionals in the line and bring savvy line people closer to the learning enterprise through temporary assignments, advisory councils, data capture, and online networks and mentoring. But leadership did not actively look for it. Blog posting alignment Analysis consulting culture Informal Learning performance consulting Performance Support
Supporting the Social Workplace Learning Continuum
JUNE 4, 2012
In my previous blog post I explained how I recognized it is difficult for a lot of organisations to support informal and social learning in their organisations, because they are unable to jump the two mindset hurdles of (a) thinking that learning only happens in training courses, and (b) that all organisational learning needs to be controlled by Training/L&D departments. Social learnin