Clark Quinn

JANUARY 26, 2021

So, too, would be Michael Allen’s SAM (Successive Approximation Model) and CCAF (Context-Challenge-Activity-Feedback). I recently tried a brief attempt to remedy another, when I released the Performance Ecosystem Maturity Model. Performance support (mobile’s natural niche). And of course, t0 take ownership.

PKM 186

PKM microlearning Mobile Performance Support 186

Clark Quinn

AUGUST 21, 2014

The notion is that we need to redefine curriculum as a way to get away from a content base, and start moving to an activity base. The focus is on creating a curriculum that has tasks at it’s core, and these tasks are tasks like the learner will be expected to be performing in the world. Fingers crossed ;).

Design 222

Design Cognitive Pedagogy Performance Support 222

Clark Quinn

MAY 23, 2018

Instead our thinking is really patterns of activation across neurons. So, we activate patterns. And, typically, if we’re addressing higher-level thinking than motor reactions (think: decisions about actions), we’re activating complex combinations of patterns. Invest in solid learning and performance design first.

Cognitive 131

Cognitive Brain Pattern Performance Support 131

Clark Quinn

AUGUST 20, 2014

In thinking through how to design courses that lead to both engaging experiences and meaningful outcomes, I’ve been working on the component activities. And if the information doesn’t support doing, it’s probably not necessary.) Finally, the learners after class should be getting given elaborative activities.

Pedagogy 171

Pedagogy Design Cognitive Simulations 171

Clark Quinn

OCTOBER 18, 2018

What would be a series of activities that would develop understanding. You might have (say, after a model of the process, and examples) a sequence of : critique someone else’s performance. try a simple example of performing. …(more examples of performing). try a simple example of performing.

Cognitive 133

Cognitive Simulations Summary Performance Support 133

Clark Quinn

SEPTEMBER 17, 2014

The twitter chat had a series of questions, so I’ll address them here (with a caveat that our learning really hasn’t changed, our wetware hasn’t evolved in the past decade and won’t again in the next; our support of learning is what I’m referring to here): 1. The other is the rise of social networks.

Social Networks 184

Social Networks Augmented Reality Social Network Mentoring 184

Clark Quinn

JUNE 27, 2012

I also think we still mistakenly think about performance support as separate from formal learning, but we don’t have a good way to integrate them. That is, we look at what the person knows how to do, and what should be in their head, and what can be designed as support. ADDIE designs courses.

Integrate 178

Integrate Design Instructional Design ADDIE 178

Clark Quinn

DECEMBER 3, 2019

Jonassen’s work) has shown that we perform better working from problems that are concrete rather than abstract. We work better with concrete problems with facilitation to support abstraction and transfer. The activity using the knowledge should be the way it’d be used in the world. Research (e.g.

Alternatives 131

Alternatives Pattern Problem Engineering 131

Clark Quinn

APRIL 12, 2012

It’s come up in a couple of ways how my (in progress) activity-based framework for learning is related to other models, e.g. performance-based learning. At core is the reasoning that meaningful activities have myriad benefits. First, there’s already an activity-based learning out of India!

Pedagogy 195

Pedagogy Design Cognitive Performance Support 195

Clark Quinn

JUNE 11, 2019

And that’s about rethinking training to be about transformative experience design, performance support to be included, and informal learning to be also addressed. The thing I like is the way she’s characterized different activities. That’s intellectricity ! This is a framework that ties it together nicely.

microlearning 175

microlearning Performance Support Internet Social 175

Clark Quinn

MAY 15, 2018

If we provide resources, and support the thinking afterwards, we increase the likelihood of learning outcomes. A critical feature of this statement is that the choices of action that we design, and the choices of resources to support reflection (content and representation tools), are critical.

Instructional 101

Instructional Instruction Pattern Performance Support 101

Clark Quinn

NOVEMBER 3, 2015

She talked about some new frameworks that helped move to a more enlightened learning design that was more activity-centric, and a performance support tool for instructors. LTC Ho Mee Yin told the mstory of rethinking the learning design for the Singapore Armed Forces.

Performance Support 100

Performance Support Activities Performance Support 100

Clark Quinn

JANUARY 22, 2013

I decided to take this on, thinking about an org that was already in operation, with it’s goals, processes, and practices, and what I might do if I were to come in and get it going (with the support of the executive team to do what I thought was right). Again, with a performance strategy focus. This is related to the first point.

Cognitive 180

Cognitive Performance Support Screencast Compliance Training 180

Clark Quinn

JULY 18, 2018

All are interesting, but they also have implications for understanding for supporting us in doing things. What gets activated in the brain is not a reliably pure representation, and is strongly affected by the context. I think it’s important to understand these cognitions, and their implications.

Cognitive 104

Cognitive Pattern Behavior Performance Support 104

Clark Quinn

OCTOBER 21, 2014

You may recall I started with my 4C ‘s model (Content, Compute, Communicate, & Capture), and have mapped that further onto Augmenting Formal, Performance Support, Social, & Contextual. I’ve refined it as well, separating out contextual and social as different ways of looking at formal and performance support.

Mobile 193

Mobile Augmented Reality Voiceover Microphone 193

Clark Quinn

JUNE 20, 2012

The point being that there are lots of ways we’re all already using mobile to help us perform. Here we’re trying to help our stakeholders (and designers) think beyond the course and think about performance support, informal learning, collaboration, and more. What is a full performance ecosystem?

Mobile 187

Mobile Metrics Performance Support eLearning Guild 187

Clark Quinn

JANUARY 19, 2017

In fact, we’ve identified and created support tools to minimize these errors, like checklists. This happens if we haven’t been given the right one, or activated an irrelevant one inappropriately. Quiz questions that just test knowledge aren’t likely to lead to meaningful difference in performance.

Performance Support 100

Performance Support Quiz Alternatives Guide 100

Clark Quinn

JANUARY 23, 2013

I’ve previously addressed how we can now be using tech for more of the full suite of performance, but it occurred to me that there are some ways we could and should be thinking differently about the ways in which performance can be supported. Are you supporting video/screen cast creation, hosting, and searching?

Simulations 179

Simulations Mentoring Performance Support Search 179

Clark Quinn

NOVEMBER 29, 2016

The participants offered up a suite of places that were problems, including aligning with organizational goals and access to support measuring impact, both of which are indeed strategic issues. The shift to self-learning was mentioned, leading to concern over how to support this. What gaps are we seeing in learning design strategy?

eLearning Strategy 100

eLearning Strategy Strategy Design Social Networks 100

Clark Quinn

JANUARY 28, 2014

The gist is that there are a number of changes L&D is not accommodating: changes in how business should be run, changes in understanding how we think and perform, and even our understanding of learning has advanced (at least beyond the point that most of our corporate approaches seem to recognize). To move forward, we need to do more.

Social Networks 163

Social Networks ASTD Social Network Performance Support 163

Clark Quinn

NOVEMBER 9, 2016

The key is to include some followup activities. With a colleague, they were wanting to improve their online learning to better support their stakeholders, and wanted to deepen the experience. During that week, I found my role to continue to advocate for taking a bigger picture of meeting customer learning and performance needs.

Performance Support 126

Performance Support Picture eLearning Strategy Version 126

Clark Quinn

JULY 31, 2014

Development would require assessing performance and providing feedback. The skills, like organizing, problem-solving, communicating, researching, etc, are naturally part of an activity-based curriculum, but need to be deliberately inserted at reasonable rates and tracked. And that’s what we want to do to develop these skills.

Scanning 154

Scanning Assessment Performance Support Problem 154

Clark Quinn

MARCH 8, 2012

I want to start thinking about a learning experience as a series of activities, not a progression of content. This, by the way, has a direct relation to Project Tin Can , a proposal to supersede SCORM, allowing a greater variety of activities: Actor – Verb – Object, or I – did – this. (For This unpacks.

Portfolio 188

Portfolio Cognitive Learning Simulations 188

Clark Quinn

NOVEMBER 6, 2012

After a mobile learning panel I realized that, just as mlearning makes it too easy to think about ‘courses on a phone’, I worry that ‘learning experience design’ (a term I’ve championed ) may keep us focused on courses rather than exploring the full range of options including performance support and eCommunity.

Cognitive 185

Cognitive Design Social Networks Performance Support 185

Clark Quinn

MARCH 27, 2013

The API previous known as Tin Can provides a consistent way to report individual activity. <Clark Quinn> <wrote> <a blog post>), systems can generate records across a wide variety of activity, creating a rich base of data to mine for contingencies that lead to success.

Examples 174

Examples Sample Pattern Performance Support 174

Clark Quinn

MAY 6, 2015

We might think of them in each of the areas of change: formal, performance support, social, culture, etc. For performance support, one of the first small steps might be to even do performance support, if you aren’t already. If there is, you might start hosting activities within it.

Social Networks 100

Social Networks Performance Support Social Network Portal 100

Clark Quinn

NOVEMBER 30, 2010

To examine the opportunities, we must first consider the range of activities mobile can support. This maps much more closely to performance support than formal learning, and indeed mobile likely plays more of a role in performance support and social/informal learning, the companions for formal learning.

Cognitive 165

Cognitive Performance Support Metrics Voice 165

Clark Quinn

OCTOBER 22, 2013

What the culture should be doing is empowering individuals, providing them with support for learning. And that is not to provide all the answers, but to support people discovering the answer. That means that formal learning really should be focused on proprietary activities.

Performance Support 181

Performance Support Association Network Cost 181

Clark Quinn

JUNE 5, 2012

provide performance support for social media. It’s wrapping support around activities that aren’t content generated by the L&D group. How about even just knowing how to work and play well with others, how to ask for help in ways that will actually get useful responses, supporting needs for blogging, etc.

Informal 175

Informal Wiki Social Media Micro-Learning 175

Clark Quinn

MARCH 2, 2016

To wit: Here I was trying to think of activities that cross silos. As I mentioned in that last post, we can only look at the impact of L&D on performance if we can start working with data from the business units, but data from customer service influences marketing, and so on. The web, too, is a channel for many activities.

Content 100

Content Customer Service xapi Sales 100

Clark Quinn

MAY 10, 2012

In the report, I make two points: “What’s clear is that it is time to move beyond the initial experimental stages and start thinking of mobile as a platform for organizational performance. … ” I believe mobile, as a platform, will have a transformative effect on the learning and performance workplace as it will elsewhere.

Report 183

Report Mobile eLearning Guild Summary 183

Clark Quinn

MARCH 6, 2012

As you might expect, I mentioned that it’s a framework for thinking august supporting people at work, but it also occurred to me that there might be a reason folks have not addressed the 90, because, in the past, there might have been little that they could do. Together, we can be supporting the 90 in fairly rich ways.

Social Networks 185

Social Networks Wiki Mentoring Coaching 185

Clark Quinn

APRIL 12, 2016

She’s now asking that you categorize them as Education, Training & Performance Support, and/or Personal Learning & Productivity. All of mine fall in the latter category, because my performance support tools are productivity tools! So those are my ‘learning’ tools, for now.

Tools 100

Tools Social Networks iPad Write Blog 100

Clark Quinn

OCTOBER 8, 2010

Drill down from the bigger picture in the world, to intermediate issues, to why this in particular is important, and have them actively explore the relationships. Ideally, the only required elements would be the series of activities, and the information resources surround the activities as options.

Design 169

Design Storyboard Performance Support Learning Theory 169

Clark Quinn

NOVEMBER 30, 2015

This seems light; given that technology is a key enabler of performance and development, such a figure doesn’t seem appropriate. Active learner voice. One that intrigues me is that the solutions go beyond courses, looking at performance support and more. The call is to focus on performance, not on courses.

Report 100

Report Benefits Metrics Performance Support 100

Clark Quinn

DECEMBER 7, 2016

The top question that emerged had to do with how to support effective search (after I expounded on problem with the notion that it all had to be in the head). The next question was how to move from a training to a performance culture. And it was another exciting development to hear them thinking this way.

Issue 100

Issue Learning Strategy eLearning Strategy Strategy 100

Clark Quinn

OCTOBER 2, 2012

If we don’t activate the learning in all relevant situations, we’re missing opportunities. I regularly talk about the importance of the emotional component of successful learning: supporting motivation and reducing anxiety, and working to create a trajectory of building confidence. And these are important goals.

Cognitive 180

Cognitive Performance Support Learning Activities 180