Kapp Notes

DECEMBER 2, 2010

If you are going to put someone in a game/simulation to teach customer service skills or leaderships skills, the way to assess is to put them in a customer service or leadership position and see how they do. Instead, what I’d like to see, is an authentic assessment.

Simulations 140

Simulations Research Games Cognitive 140

eLearning Weekly

SEPTEMBER 10, 2010

Outstanding customer service. Certified by ADL. Custom themes and branding. Drill-down and more selective custom reporting. Bare-bones LMS – development started with just the features you absolutely need to be successful. Easy navigation and intuitive design. Features: SCORM 1.2

LMS 58

LMS SCORM ADL Agile 58

WhatFix

JULY 4, 2019

who serves as the Director of the Advanced Distributed Learning (ADL) Initiative, aptly put it ‘xAPI helps us put the puzzle together’. On examining xAPI data, they deduced that the sales team hadn’t been scoring well on customer service training; specifically lacking in product and service knowledge.

xapi 40

xapi Blended Learning Diversity Training Corporate Learning 40

eLearning Brothers

OCTOBER 12, 2017

Stephen and TGA have developed award-winning game-based solutions that have been used to onboard new employees for sales and product training, security, compliance, processes, customer service, and many other training topics. About your presenters: Bill West is the executive director of custom services at eLearning Brothers.

Compliance Training 116

Compliance Training Blended Learning DevLearn Authoring Tools 116

Allison Rossett

DECEMBER 6, 2012

ADL’s Jason Haag places mobile learning in context, reviewing influential ideas and arguing for the ability of mobile devices to deliver on that attractive anywhere, any time promise. Committed to performance improvement for instructors, customer service reps, drivers, auditors, engineers, and first line supervisors?

Mobile Learning 182

Mobile Learning Mobile Masie Blended Learning 182

ICS Learning

AUGUST 26, 2013

For example, your ultimate goal is to increase sales, raise the level of customer service, reduce manufacturing costs due to human error or increase employee moral and their overall wellbeing. It is critically important to understand that your training solution is ultimately a solution to help achieve business goals.

Blended Learning 100

Blended Learning Authoring Tools Compliance Training Simulations 100

Learning Visions

JUNE 26, 2009

There are essentially three camps in my organization (1) the parent agency, that favors one of the big LMS products (2) the small army of novices driving the ADL boat (3) the HRMS folks. (2) The competition also argubaly means you get good customer service as you are not locked in for support to one company as you are for a proprietary LMS.

Moodle 113

Moodle Corporate eLearning Authoring Tools Dokeos 113