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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment. Wondering what a digital adoption platform is and how it can help your customer support team?

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Enterprise Software Adoption – Best Practices for 2021

Infopro Learning

Providing your organizations with high-quality, comprehensive software adoption training is one the most effective ways you can increase adoption rates. We have shared the top software adoption best practices for 2021 and beyond. Develop a Remote-Friendly Adoption Strategy. Develop a Remote-Friendly Adoption Strategy.

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Performance Support – Your GPS for Work

Ontuitive

Performance Support- Your GPS for Work. My GPS supported me every step of the way to make sure I didn’t make the wrong decision. What is Performance Support? Performance Support is defined as guiding or training your employees in the moment they are doing work. Performance Support can take many forms.

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Product Adoption vs User Adoption: Hint—they’re not the same

Ontuitive

Product Adoption vs User Adoption: Hint—they’re not the same. The terms product adoption and user adoption are often used interchangeably when discussing B2B software and SaaS solutions. Product adoption refers to customers adopting third-party software or SaaS products. Product Adoption Strategy.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.

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Small and Medium-Sized Businesses Can Benefit From a DAP to Drive Technology Adoption

Ontuitive

Today, organizations must adopt new technologies to stay relevant, keep customers happy, and succeed against the competition. This makes the stakes high when implementing and embracing new technologies—and the pressure is only mounting. Zeal makes new technology adoption easier, learn how.

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6 Tips for Developing a User Adoption Strategy

Ontuitive

Tips for Developing a User Adoption Strategy. This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Developing a user adoption strategy is a strong first step.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.