March 11, 2019
Trouble viewing published interactive program on SalesConnect
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March 11, 2019
Trouble viewing published interactive program on SalesConnect
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Hello,

I have created an interactive project in Captivate 2017 and it plays fine locally from the Index file, however when we load it onto our SalesConnect platform (which does play other html5 interactive programs) we just get a spinning icon which never fully loads.  Someone mentioned the loading icon usually means the package is looking for something it cannot find.   I have been told our SalesConnect system does not support Scorm or AICC – will Captivate interactive videos work in this environment if they are published in some special way?

Thanks for any advice anyone can offer

Lisa

1 Comment
2019-03-17 16:06:57
2019-03-17 16:06:57

You are not using a LMS in that case. You can play the published HTML5 course on any webserver, by launching the index.html file as you did locally. Did you upload the complete published folder? Can you double-check if the server supports JSON mime type? Since you don’t use a LMS, you cannot have Reporting (Quiz Preferences) set up.

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