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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

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Top 10 LMS Software Platforms in 2024

BrainCert

LMS platforms have revolutionized the way organizations deliver training and education, making learning more accessible, interactive, and personalized. As we step into 2024, let's explore some of the top LMS software platforms that are poised to drive educational excellence and workforce development.

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Behind the Scenes: Navigating the Challenges of Technical Support in EdTech

Kitaboo

The use of technology in K12 publishing is evident by the rapid rise of digital publishing platforms such as KITABOO. As a result, technical support teams need to function at the top of their game. In this blog, we will delve into the behind-the-scenes challenges of technical support in EdTech and discuss solutions for navigating them.

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How to Use Analytics for Content Performance for Higher Education Students?

Kitaboo

Customizing Content for Diverse Learning Styles Analytics tools allow educators and administrators to gain a comprehensive view of how their students engage with content. Thoughtful student assessment allows educators to provide productive support and strategies in order to help students improve their academic performance.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Developing leaders with a learning platform

Learning Pool

So, businesses are increasingly looking to learning platforms to provide a solution. The leadership development landscape Effective leadership at all levels is key to driving business performance, yet many organizations report a widening gap in critical leadership skills. Ten ways learning platforms support leadership training 1.

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MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. And today’s organizations need workers to be focused on problem-solving, analytical thinking & pattern sensing, and be adept at exception handling.