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2023 User Conference Recap

Mobile Coach

This chatbot was built to help support the food bank’s many wonderful volunteers. There were sessions about how to build chatbots, highlighting most common use cases and customer showcases where Mobile Coach clients showed off their chatbot designs.

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LEARNNOVATORS GAZES INTO THE FUTURE OF E-LEARNING WITH JAIME CASAP

Learnnovators

Jaime evangelizes the power and potential of the web, technology, and Google tools as enabling and supporting capabilities in pursuit of creating powerful learning models. Jaime is also an adjunct professor at Arizona State University, where he teaches classes and guest lectures. About Jaime Casap . About Learnnovators.

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Online Enrollment Process: Advantages & Best Practices

Think Orion

Responsive Customer Support A timely response is critical to online enrolling students. As we all witness the rising online enrollment trends in higher education , the need for responsive customer support has doubled. Source: Arizona State University 5. Why does responsiveness matter?

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Why Accessibility Matters in Online Learning

CourseArc

Title II and Title III of the Americans with Disabilities Act prohibit discrimination due to disability in any setting that receives federal and/or state support or is a place of public accommodation. Currently, multiple pieces of federal legislation mandate equal access to technology and prohibit discrimination in educational settings.

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Connecting Google certificates and university Specializations to help learners prepare for in-demand career fields

Coursera

Healthcare IT from Johns Hopkins University and Google – Examine the crossroads of healthcare and big data, preparing for an entry-level role such as health IT specialist or healthcare customer support.

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The Decline of Customer Service

Jigsaw Interactive

According to a recent Arizona State University study , customer service is at an all-time low, resulting in ‘customer rage’ being at an all-time high. The most common problem area was technology (internet, email, software, hardware, tech support). Statistics. Businesses risk $494 billion as a result of serious customer problems.

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Announcing new partnerships with Dell and PepsiCo and new entry-level Professional Certificates from CVS Health, Fractal Analytics, and Tableau 

Coursera

PepsiCo’s new Specialization provides insights from global leaders at PepsiCo, Arizona State University, and The Nature Conservancy about water governance, infrastructure, sustainability, and corporate responsibility.