Rachel Happe on Community Maturity Model
Jay Cross
OCTOBER 15, 2009
That lack of clear articulation can create a lot of pressure and/or missed expectations for community managers. Blogs, ebooks. Important aspect: keep the vertical columns congruent. See About the Model. Create your network before you need it. Ride the waves. Ignoring issues and trouble-makers rarely make them go away. Be multi-modal.
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