Rachel Happe on Community Maturity Model
Jay Cross
OCTOBER 15, 2009
See Rachel’s slides for what to do about each of topics. That lack of clear articulation can create a lot of pressure and/or missed expectations for community managers. Jay’s notes on webinar presentation with Rachel Happe, co-founder of The Community Roundtable. She has a great array of how-to tips. See About the Model.
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