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Why Corporate Training is Broken And How to Fix It

Jay Cross

The 1980s saw the shift from an industrial to an information economy. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? The American Society for Training and Development (ASTD) reports that companies spend $1,067 per employee (2.7%