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Why Corporate Training is Broken And How to Fix It

Jay Cross

Don Kirkpatrick proposed a model for measuring the outcomes of training. Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? The American Society for Training and Development (ASTD) reports that companies spend $1,067 per employee (2.7% References.