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Why Corporate Training is Broken And How to Fix It

Jay Cross

Remember Digital Think, SmartForce, Pensare, NETg, KnowledgeNet, UNext, Docent, One Touch, Centra, InterWise, and their brethren? Training directors learned enough accounting to talk about ROI. The American Society for Training and Development (ASTD) reports that companies spend $1,067 per employee (2.7% eLearning was born.