Jay Cross

AUGUST 10, 2011

To get the flavor of the event, here’s a bit of video: The audience voted 5:1 against the house motion that informal learning is more style than substance, but corporate behavior demonstrates that the issue remains very debatable. More on the debate.

Informal Learning 51

Informal Learning Informal Corporate eLearning Behavior 51

Jay Cross

MARCH 13, 2011

Also, I want to emphasize that the desired outcome is not learning; it’s behavior change. Behavior change entails more than mere learning. It builds upon how people internalize and apply what they learn based on how they acquire the knowledge. 70% from real life and on-the-job experiences, tasks and problem solving.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

MARCH 23, 2011

Changed behavior is the measure of learning. If looking up whatever it was up the next time takes no more time than recalling it from memory, my answer about whether learning has occurred is, “It doesn’t make any difference.&#. If you haven’t improved your lot in life, whether or not you learned is immaterial.

Google 50

Google Behavior Learning Change 50

Jay Cross

AUGUST 5, 2012

I agree that more study is called for but I hope it relates methodologies to behavioral outcomes. If something doesn’t change behavior, smart businesses should not invest in it. The simplicity of the 70:20:10 formulation makes is memorable. Mere knowledge outcomes don’t improve the business.

Leadership 53

Leadership Learning Behavior Instructional Design 53

Jay Cross

DECEMBER 24, 2008

“Behavior is a necessary and integral part of performance, but we must not confuse the two. To equate behavior and performance is like confusing a sale with the seller. “Roughly speaking, competent people are those who can create valuable results without using excessively costly behavior.&#. .&# Ah, manipulation!

Behavior 36

Behavior Performance Support Policies Engineering 36

Jay Cross

JULY 12, 2011

I’ve joined with Jos Arets and Vivian Heijnen at TULSER and my colleague Harold Jarche at Internet Time Alliance to create the on-ramp for leaders to adopt the behaviors that will make them and their organizations successful in the 21st century workplace. The 21C Leadership Project. Our shorthand for the project is 21C Leadership.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

Jay Cross

FEBRUARY 3, 2013

Since 2001, we have been at the fore of a new scientific movement to explore the roots of happy and compassionate individuals, strong social bonds, and altruistic behavior—the science of a meaningful life. They have an arsenal of behavior change findings ready to be harvested and put to work.

Business 38

Business Trust Attitudes Behavior 38

Jay Cross

NOVEMBER 22, 2013

It’s about human behavior and human values." He would also have endorsed Doris Drucker’s thought that the so-called Information Revolution is not really about information or even communication. It’s a much bigger idea.

Management 38

Management Forum Behavior Leadership 38

Jay Cross

FEBRUARY 20, 2011

Most of the bad behavior on the open internet is perpetrated by anonymous spammers, trouble-makers, and outright crooks who cloak their identities. The value of freedom of expression far outweighed irresponsible behavior by the few. When a disrupter intrudes on purposeful activity in Second Life; they’d be dealt with.

Social 63

Social Social Learning Enterprise Second Life 63

Jay Cross

MARCH 3, 2015

My cognitive behavioral psychologist tells our therapy group that drugs are largely ineffective. Stanford’s David Burns is the author of Feeling Good and cognitive behavioral therapy’s leading advocate. Here, take these blue pills and if that doesn’t work, we have some yellow ones. This is psychological condition. Say it back to me.

Cognitive 36

Cognitive Juice Wikipedia Brain 36

Jay Cross

MAY 1, 2012

Openness and sharing are default behaviors. Young people who grew up with Facebook, MySpace, Wikipedia, and Google are entering the workforce. New hires ask “Where’s the network? Where do I post my profile?”. Internet Culture is proliferating. Network access has gone mobile.

Social Networks 62

Social Networks MySpace Social Network Ratio 62

Jay Cross

NOVEMBER 15, 2012

.” doing well and living well (Aristotle). reflective psychological well-being characterized by virtue and reason. the joy we feel striving after our potential (Achor). Our term for flourishing at work.

Ratio 62

Ratio Internationalization Sound Report 62

Jay Cross

JANUARY 26, 2013

In the healthcare industry, there is agile behavior without agile management. Peter Isackson. You invited people into the hangout. Loretta Donovan. Given my audio issues, I’ll text. Individual performers (nurses, MDs, technicians) need to be aware of the results of their actions. But leadership does not. Bjorn Billhardt. 10:40 AM.

Management 41

Management Agile YouTube Slides 41

Jay Cross

FEBRUARY 13, 2013

emergent behaviors — collective outputs of whole systems. Here’s lesson #1: Ants, cities, human brain, the economy, etc. Common properties: simple components (or agents) relative to entire system. components react in non-linear ways. no central point of control/self-organizing. My mind feels like it’s in slow-motion.

Cognitive 40

Cognitive Press Lecture Theory 40

Jay Cross

DECEMBER 22, 2008

Leaders must set the example by living the elements of culture: values, behaviors, measures, and actions. Leadership is critical in codifying and maintaining an organizational purpose, values, and vision. Values are meaningless without the other elements. Employees at all levels in an organization notice and validate the elements of culture.

Culture 36

Culture Design Behavior Tagging 36

Jay Cross

JULY 20, 2011

The weird behavior with Google apps is a mystery. If I make it through the day, I’m going to cut the power on everything and give myself and the machines a few hours to calm down. The first few things I mentioned I understand. This is pushing me into the cloud.

Personal 43

Personal Personalization Google Calendar Mac 43

Jay Cross

MARCH 10, 2010

The web and social networks are evolving their own conventions of appropriate behavior. People have learned to avoid cluttering mailboxes with broad cc’s. Flames are far fewer than in the old days. Most bloggers no longer feel they must blog every day.

Social Networks 50

Social Networks Social Network Stock Site 50

Jay Cross

APRIL 20, 2015

That’s the intuition, judgments, and behavior that define who you are. Dealing with facts, figures, and logic will be delegated to robots. Slave wages ahead. That’s not what you’re after. Tacit knowledge? It’s learning to become your true self and fulfill your destiny.

Brain 36

Brain AICC SCORM Study 36

Jay Cross

NOVEMBER 22, 2011

No wonder very little of what people supposedly learn in training programs ever shows up as changed behavior on the job. It’s a bundle of behaviors I call Unmanagement. Companies conduct workshops as if one size fits all, as if management can decide what people need to learn, and as if corporations are like schools.

Services 51

Services Business Network Doc 51

Jay Cross

JULY 13, 2010

At the same time, it is well established that the skill improvement and behavioral changes that would truly affect on-the-job performance require a sustained program of interventions consistent with the concept of deliberate practice. Much of it is little more than a one-time classroom experience punctuated by PowerPoint presentations.

Simulations 54

Simulations Classroom PowerPoint Tagging 54

Jay Cross

MARCH 28, 2013

Rather they are changing my behavior gradually, in subtle ways. I’ve been writing about dealing with complexity in the workplace, bring emotion out of the closet at work, making people happy and more fulfilled, and the Stoos way of doing business. This work has not yielded any blinding flashes of insight. All my projects are lean.

Friendfeed 40

Friendfeed Write Blog Photo Flash 40

Jay Cross

JANUARY 19, 2010

The proof is not to look at the learning, but instead to look at the changes in behavior that come about as a result of the learning.”. If you listen to any (experts) they say that intangibles are unmeasurable, that they are too flaky. The ROI stuff is totally bogus and organizations shouldn’t waste their time on it.

Metrics 37

Metrics Journal Stock Organizational Learning 37

Jay Cross

DECEMBER 19, 2012

It will be fun catching sales people mimicking your behavior or delivering a sales pitch that rhymes. Sad to say, I’ve forgotten everything but saying “Yes, and… ” To Sell Is Human is not as memorable as Drive but it contains many good lessons. Selling ain’t what it used to be. Thank goodness.

Movie 61

Movie Sales PDF Lesson 61

Jay Cross

APRIL 12, 2009

I wonder what she’ll think of these… …and it makes me ponder how much of my own behavior is the result of my genetic programming. Funny thing, though, the dog didn’t know what to do with the bunny once she had “caught&# it. Happy Easter!

Tagging 36

Tagging Behavior Program 36

Jay Cross

SEPTEMBER 12, 2011

My colleagues and I have identified 21 optimal behaviors to enable front-line managers and professionals to prosper in 21st century organizations, e.g. delight customers, nurture serendipity, and re-model. Many of these performance drivers won’t work in 20th century-style, a-social businesses.

Custom 40

Custom Social Media Social Networks Facebook 40

Jay Cross

APRIL 25, 2010

Withdraw the reward and the desired behavior may stop. People do things for their own satisfaction, not external rewards. The carrot-and-stick method no longer works. In fact, external reward initiatives often backfire. Also, rewards tied to performance have the potential to change play into work.

Trust 40

Trust Theory Instructional Design Authoring 40

Jay Cross

APRIL 28, 2012

Studies find that only 15% of what’s learning in formal workshops shows up as changed behavior on the job. QUESTION: How do you know if people really learn this way? ANSWER: You ask them how they learned to do what they’re doing. Can informal learning do any worse? Despite the criticism, many readers were very supportive.

Informal Learning 66

Informal Learning Informal Trust ROI 66

Jay Cross

FEBRUARY 24, 2009

New research suggests that play and down time may be as important to a child’s academic experience as reading, science and math, and that regular recess, fitness or nature time can influence behavior, concentration and even grades.

Brain 36

Brain Exercise Tagging Behavior 36

Jay Cross

NOVEMBER 12, 2012

Today’s experience taught me a lesson I knew intellectually but hadn’t added to my default behaviors. Besides, I should be happy to be spared dealing with ATT financially. This one will stick: it feels great to be in control of my emotions.

Apple 40

Apple iPhone Brain Sales 40

Jay Cross

APRIL 6, 2013

Learning expert Robert Brinkerhoff figures only about 15 percent of formal training lessons change behavior. Unfortunately, a lot of organizations aren’t using online learning to its full potential, and the results at those organizations reflect that.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

MARCH 3, 2009

searches that land on us and that occur on the site, and various other kinds of behaviors. As Tony Karrer explains , we are using what is happening: with the content out in the network. on the eLearning Learning. Together these social signals indicate that the content is likely of higher quality (or at least of higher interest).

Informal Learning 37

Informal Learning Informal Oasis OER 37

Jay Cross

MARCH 19, 2012

Thousands upon thousands of trainers attended conferences to learn about new approaches like programmed instruction, behavior modification, roleplay, certification, CD-ROM, sensitivity training. Face-to-face is unparalleled for changing behavior and rallying emotions. corporate universities, and the Learning Organizaiton.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

FEBRUARY 10, 2013

None the less, for decades I thought I was handicapped in assessing group behavior. In retrospect, I think what lowered my grade was a stunt I pulled behind the two-way mirror in the lab, not my academic prowess. In your career, how many “post tests” have you administered? How many might have send the wrong message? You animal!

Score 44

Score Cognitive Wikipedia Association 44

Jay Cross

APRIL 14, 2008

There are certainly many examples of media portrayal of education - Hairspray comes to mind, where detention was where people had fun, or the play Spring Awakening, where the teacher had rigid expectations for behavior. Given the prevalence of e-learning, it seems like it should be in the media.

Research 36

Research Personal Personalization Simulations 36

Jay Cross

OCTOBER 16, 2011

Marines reinforced his messages that emotion is as much or more important than the rational, that behavior is what counts, and that spirit and sense of purpose are the prime motivators. It’s slow to change. And you can’t change it directly. Compelling stories of the U.S.

CLO 43

CLO ElementK Element K SkillSoft 43

Jay Cross

APRIL 6, 2013

Learning expert Robert Brinkerhoff figures only about 15 percent of formal training lessons change behavior. Unfortunately, a lot of organizations aren’t using online learning to its full potential, and the results at those organizations reflect that.

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

JANUARY 16, 2011

Tolerant – Interpretable (even if undesirable) behavior is preferred to error messages. Precise – Pages will be titled with sufficient precision to avoid most name clashes, typically by forming noun phrases. Observable – Activity within the site can be watched and reviewed by any other visitor to the site.

Wiki 40

Wiki Mash-up Mashups Wikipedia 40