2024 Outlook: Emerging Trends in Business Adoption of Generative AI with Predictive AI
Integranxt
DECEMBER 21, 2023
A Boston Consulting Group survey found that 95 percent of customer service leaders expect their customers will be served by AI bots at some point in the next three years. This includes adhering to emerging regulations and standards, ensuring AI’s ethical usage, and maintaining transparency in AI-driven processes.
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