Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Customer Service Services Diversity Training Custom 52

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Customer Service Services Custom microlearning 160

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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Customer Service Coaching Services Authoring Tools 40

eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers.

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Customer Service Services Sales Custom 114

eLearning Brothers

FEBRUARY 28, 2018

Ivan Bigney is an eLearning Brothers Custom Solutions Consultant and a regular in the local improv comedy scene here. He’s going to show you how you can apply the skills and techniques of improvisational comedy to create great eLearning in the upcoming webinar: “Yes, And:” An Improviser’s View on Custom eLearning.

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Custom eLearning Development Brain eLearning Developer eLearning Consultant 121

Experiencing eLearning

MAY 25, 2021

The Power of Story: Highlights from TLDC’s Community Day Spring 2021 | Scissortail Creative Services, LLC. Engage Brain and Train! App for creating poses for characters. Kevin Thorn demonstrated this as a way to create custom characters for scenarios, which you can pose in exactly the way you need.

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Tools Management Examples Instructional Design 266

LifterLMS

AUGUST 19, 2020

We discuss creating mastermind retreats and building WordPress tools for developers with Brad Touesnard the founder and CEO at Delicious Brains in this LMScast hosted by Chris Badgett of LifterLMS. At Delicious Brains , Brad has developed four plugins that can help WordPress website developers with various aspects of website building.

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Delicious Brain Server Tools 95

Experiencing eLearning

APRIL 7, 2020

Sparks Tool for creating automated spaced learning with options for nudges in multiple platforms. Brain Science: Enable Your Brain to Remember Almost Everything | Learning Solutions Magazine Use memory boosters to reduce how much people forget after training. Spaced Learning and Practice. Here’s the thing. Kaleigh Moore.

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eLearning Strategy eLearning Consultant eLearning Network 260

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

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Custom Training Train Association 86

CLO Magazine

SEPTEMBER 28, 2017

It’s no secret that there’s an ongoing change in how learning happens — and it’s in part due to leaps in our understanding of how the brain works. “We It’s not understanding the brain for the sake of understanding the brain, it’s understanding it as a fundamental mechanism to learning to make learning happen in a much more effective way.”.

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Brain microlearning Simulations Learning Styles 73

Thinkdom

OCTOBER 16, 2023

In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! Custom e-learning solutions are a great way to overcome this challenge. Do you know? , from 2020 to 2025.

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Custom Solution Help Compliance Training 52

Hurix Digital

AUGUST 16, 2023

A brain imaging study found that familiar languages elicit a more robust response. Also Read: 7 Factors to Consider for Large-Scale eLearning Content Localization 9 Key Steps For An Effective eLearning Localization Process We’ve created a step-wise eLearning localization strategy that ensures you’ve covered all grounds.

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Internationalization Compliance Training eLearning Consultant Effectiveness 52

Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. Margie Meacham, a good friend, and colleague is known as the “Brain Lady,” so we asked her for advice. “I have created several checklists, planners, and tools which are included in the book to help you get started.

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Brain Customer Service Exercise Performance Support 100

CLO Magazine

MAY 12, 2023

In recent years, virtual reality technology has rapidly evolved and become far more accessible, providing new opportunities for learning and development professionals to produce immersive and engaging learning experiences we never could create before. So, we don’t go into a metaverse; we go to specific virtual spaces for isolated experiences.

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Create Blended Learning Simulations Virtual World 84

Kitaboo

AUGUST 6, 2019

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. Here are some tips to create interactive content for sales enablement.

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Sales Interactive Content Create 81

Learning Visions

FEBRUARY 1, 2013

You have a rider -- the conscious, verbal thinking brain -- and the elephant -- the automatic, emotional, visceral brain. We are creates of urgency. We think it has to do with brain glucose. Your brain on Tetris. Study showing glucose levels in brain when first learning Tetris vs. after a few weeks of practice.

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Cognitive Games Create Design 237

Infopro Learning

OCTOBER 10, 2022

It requires the management to create a work environment conducive to effective learning. Today, with digital learning, it is possible to create adaptable, measurable, and learn-on-the-go programs to help up-skill employees across the company. It goes beyond just signing the paperwork. Embrace the Science Behind It.

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Organization Guide Outsource Cognitive 221

InSync Training

JUNE 29, 2018

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! You created a beautiful new page for the internal website. Often trainers become trainers because their organizations see them succeeding at their jobs. “Oh! Can you teach these three team members your process?”.

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Customer Service Theory Learning Theory Instructional Design 113

IT Training Department Blog

SEPTEMBER 14, 2023

Good software simulations create a world where mistakes are welcomed and learning is easy without the fear of irreversible consequences. This learning experience that good software simulations create helps employees transfer what they’re learning to their jobs. That means they feel loved and supported by their leaders.

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Simulations Software Simulation Software Learning Environment 98

Superb Learning

AUGUST 16, 2020

Are you working to create an explainer video for your brand? Explainer videos are a brilliant way to engage and communicate with customers and clients as a brand. Essentially, this theorizes that audio and visual information are dealt with separately in the brain. How To Create A Script. You need to keep things simple.

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Video Create Music Voiceover 59

Wyzed

APRIL 29, 2019

Creating Online Learning: How Can You Avoid Potential Mistakes? Creating courses to educate and inspire your audience can be very exciting, and it’s easy to feel all fancy and get fancy with your online learning. At the end of the day, creating courses using eLearning should have a clear goal—to educate. 3 minute read).

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Online Learning Create Online Brain 76

eLearningMind

SEPTEMBER 5, 2023

While you might feel like you’re in a battle of the generations when creating eLearning experiences, videos and mobile learning are the perfect match for the learning process. Mobile learning could be something as simple as flashcards or something as in-depth as a custom app. What is video-based mobile learning?

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Mobile Learning Mobile Video Simulations 98

eLearningMind

JULY 17, 2023

By definition, animation is a process of creating the illusion of motion in objects that would normally be static, done for the purpose of telling a story or providing a moving visual to direct the audience’s attention. Animation engages the brain. Animation is unique because it reduces the cognitive load on your brain.

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Diversity Training eLearning Strategy eLearning Brain 52

LearnDash

MARCH 3, 2020

While they are more labor-intensive to create than written content, they can pay-off by being more engaging and valuable to learners. Here are seven reasons why you should make the effort to create e-learning videos for your course. Did you know that 68% of people prefer to learn about a new product or service through video?

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Video Benefits Case Study Apple 202

Learningtogo

AUGUST 26, 2021

McCulloch and Walter Pitts suggest that building a network of artificial neurons could create a machine that could think, using the neurons’ on-or-off firing system (later binary code). The highest anticipated spending is for: automated customer service agents. 1943: Warren S. billion on cognitive and AI systems by 2022.

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Cognitive IBM Simulations Brain 165

eLearningMind

DECEMBER 14, 2022

You’ve probably heard that the human brain processes images 60,000 times faster than text. Perhaps you even know that MIT found that the brain could recognize images in as little as 13 milliseconds—literally in the blink of an eye. But do you know why brains love images over other forms of information?

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Instructional Design Images Cognitive Instructional 52

The Logical Blog by IconLogic

AUGUST 27, 2013

The research shows that when people are in a state of negative affect (fancy psychology speak for emotion), the brain neurotransmitters concentrate on details, whereas when the people are in a state of positive affect, creativity and curiosity are engaged, optimizing the opportunity for learning.

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Cognitive Learner Customer Service eLearning 221

Watershed

APRIL 30, 2020

explains how their Global Dealer Learning (GDL) team created a plan to align and achieve their L&D and business goals. As a result, we were able to make critical changes that have enabled our team to increase customer coverage, accelerate development of learning solutions, and lower distribution cost to serve.

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Organization Brandon Hall Case Study Create 52

Integranxt

JANUARY 1, 2024

It’s a narrative about harnessing the potential of AI to not only optimize current processes but also to unlock new horizons of possibilities, crafting a future where technology and human ingenuity converge to create a more efficient, sustainable, and prosperous world.

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Industry Privacy Predictions Customer Service 52

Mindflash

AUGUST 16, 2011

In fact, if the more an organization can create repetitive non-thinking functions, the cheaper the job. This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers. This worked well in the industrial (make things) age.

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Brain Metrics ASTD Coaching 67

Knowledge Guru

JANUARY 31, 2018

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. His original research, which has since been replicated on several occasions, shows that our brains are wired to forget things without repeated exposure and practice.

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Blended Learning Training Train Augmented Reality 190

CommLab India

JUNE 16, 2016

When learning goes overboard, it can’t be absorbed by our brain. How can Bite-sized learning help train Service Technicians? . Product Servicing is as important as product sales. Hence, a service technician’s job starts where the sales rep’s job ends. But the sales reps’ woes are shared equally by service technicians.

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microlearning Services Solution Learning Objects 44

STRIVR

JUNE 28, 2021

You’ve just begun work for the day as a frontline employee when an emotional customer flags you down at the front of the store. With an agitated tone and body language, the customer says, “This is my neighborhood store, and I’ve shopped here for twelve years. I deserve respect as much as anyone else who shops here.

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Diversity Training Association Training Train 105

Mike Taylor

AUGUST 20, 2021

In many organizations, one of the most important initiatives is the need to tech-enable and digitize our company’s products and service offerings. How Content Consumption Can Help Upgrade Your Brain. You’ll see the theme colors change depending on what template you’re using, and you can programme in as many custom colors as you like.

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Technology eLearning Guild PKM Podcasts 119

STRIVR

JULY 8, 2022

People will be called upon to resolve issues for customers or their fellow co-workers. How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. Director of Learning, Walmart.

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Innovation Diversity Training Simulations Customer Service 52

Thinkdom

JANUARY 29, 2024

The Role of Mobile Learning According to Harvard anthropologist Amber Case, our smartphones are like a “second brain” – a handy tool for storing, learning, and analyzing information. To know more about how gamification can change the way you train your employees, check out our post on ,, Creating Memorable ELearning Experience.

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Diversity Training Mobile Learning Mobile Corporate eLearning 103

STRIVR

DECEMBER 19, 2023

Making mistakes on the job can result in bad customer experiences, safety issues, and other business risks. This is a particularly useful form of feedback in soft skills training , where the tone of voice, body language, and gestures are important in terms of customer service and diffusing difficult conversations.

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Analytics Metrics Platform Training 59