Jay Cross's Informal Learning

FEBRUARY 8, 2010

The project went over budget; last time I visited, there were still bare wires in the kitchen where fixtures were supposed to go. &# The owners didn’t understand the economics of custom-shaped windows until it cost them $30,000 to replace them with windows that didn’t leak.

Pattern 41

Pattern Interactive Social Picture 41

Jay Cross's Informal Learning

FEBRUARY 21, 2009

Why not just cut the training budget? Odd as it seems, budget decisions about corporate learning rarely take the quality of the outcomes into account. . “We’ll simply put five bottles in each six-pack instead of six.&#. The CFO protested that people would notice. Outcomes matter.

Quality 36

Quality Metrics Assessment Business 36

Jay Cross's Informal Learning

MARCH 27, 2010

The maverick, let’s call him Jerry, promised not to take the new recruits out of the field but asked if he could have the budget it would have taken to keep them in Santa Clara an additional week? They said they needed the new people in the field. Otherwise, revenue would drop.

Metrics 41

Metrics Sun Case Study IBM 41

Jay Cross's Informal Learning

MAY 25, 2009

This un-book explains what a training director must do to get budget, keep her job, and make solid contributions to the bottom line. Blurb : Chief Learning Officers and training directors are struggling to convince executives they are making a difference. To be successful, they must think and act like business people. What Would Andrew Do?

Metrics 40

Metrics Director Sun ROI 40

Jay Cross's Informal Learning

JANUARY 11, 2009

Seeing that in the past the learning department was one of the first departments to be cut in companies, estimates are that nearly 70 to 80 % of the learning budgets will be cut in the next couple of years. All of us agreed that the economic crisis will be here for a couple of years, resulting in job losses.

Open Source 36

Open Source Outsource Learning Open 36

Jay Cross's Informal Learning

FEBRUARY 17, 2009

. …more often a professional event is canceled because the number of prospective attendees has shrunk as companies lay off employees and cut travel and professional education budgets for remaining workers.

Conference 36

Conference Authoring Tools Diversity Training Compliance Training 36

Jay Cross's Informal Learning

JUNE 12, 2009

A sponsor is an individual with the authority to make budget decisions. When this project’s sponsor questioned the numbers, the learning manager asked if it would be reasonable to attribute, say, 3% of the increased revenue to the new approach to learning. The sponsor readily agreed. Whatever the sponsor buys into.

Informal Learning 36

Informal Learning Informal Social Business 36