Living in Learning

FEBRUARY 4, 2015

I have never met ANYONE on the operational side of the business who is satisfied with “potential”. No one on the operational side of the business gets compensated for “potential”. Continuous Learning EPSS 70:20:10 Agile design business impact business process guidance competency embedded performance suppport EPS intentional design'

Agile 100

Agile Training Train Business 100

Living in Learning

MARCH 31, 2019

Performance support is anything that enables and/or accelerates speed-to-sustainable-performance, or speed-to-impact, or speed-to-productivity, or speed-to-competence, or speed-to-actionable-insight, or speed-to-any-damn-thing-that-drives-measurable-business-value.

Performance Support 160

Performance Support Performance Support Productivity 160

Living in Learning

DECEMBER 21, 2018

This old dog was raised with the notion pounded into his head that if L&D does not produce measurable BUSINESS IMPACT, our jobs were at risk for being active participants as expenses in a cost center. Being viewed as an “expense” is not a safe place to be when decisions are made as to who goes and who stays.

Trust 124

Trust Games Cost Activities 124

Living in Learning

JUNE 20, 2014

AGILE EPSS Performer Support Rants & Ramblings Sustained Capability Agile design business impact performance support rapid development' Transferring knowledge through linear learning is great for raising awareness, but sustained capability in the form of consistent performance results happens downstream at the point of work.

Agile 195

Agile Performance Support Storyboard Performance 195

Living in Learning

JANUARY 13, 2019

Rules of engagement are being disrupted by increasing velocity of business demand and continuous change. Our field of play has shifted closer to…if not converged directly into…Point-of-Work. This shift has disruption written all over it.

Diversity Training 157

Diversity Training Adoption Adopt Games 157

Living in Learning

JUNE 30, 2019

The good, bad and ugly only manifest at Point-of-Work and a sound strategy should be an enabling strategy with evolved tactics and technology as defined by the unique attributes of the ecosystem.

Liability 100

Liability Change Sound Performance 100

Living in Learning

FEBRUARY 24, 2018

There are plenty of positive discussions in the networking groups I follow regarding the shift to the cloud for digital integration across Enterprise Systems, Business Apps, and APIs. Is the answer a chicken or egg debate?

Enterprise 113

Enterprise Digital System Performance Support 113

Living in Learning

APRIL 13, 2015

When you consider how quickly business is moving, and the need for an agile and resilient workforce represents minimum criteria for creating sustained capability, the rules of engagement have clearly changed.

Agile 100

Agile Performance Support Evalution Leadership 100

Living in Learning

MARCH 4, 2014

EPSS Learning Readiness Assessment Performer Support embedded performer support EPS performance support performer support PS readiness time to business impact time to competency' How much learning can one afford at the hands of mistakes?

Performance Support 159

Performance Support Assessment Support Performance 159

Living in Learning

JANUARY 30, 2014

More specifically, we are in need of understanding what are the role-specific, task-centric actions a Performer is going to be expected to execute flawlessly to generate business value…and if they do it flawlessly, what’s it worth to the business? And if they screw it up, what does it cost the business?

Agile 160

Agile Performance Support Training Train 160

Living in Learning

JUNE 20, 2018

Unleash the Impact beast, but not before the workforce has a firm grip on their own leash to control the Impact that yields sustained performance and positive business outcomes. We all know how IT spends countless dollars to optimize systems before launch and then more dollars and support to maintain those same systems to keep them optimized.

Performance Support 133

Performance Support Performance Support System 133

Living in Learning

MAY 30, 2019

Do we rely upon Subject Matter Experts (SMEs) or should we seek out Business Matter Experts (BMEs)? When completing a Point-of-Work Assessment (PWA) we have the opportunity to dig for details specific to task-level work activity and the restrainers of the performance related to that work.

Assessment 100

Assessment Expert Activities Performance 100

Living in Learning

AUGUST 18, 2018

We are choosing to adopt a paradigm that is directly aligned and impacted by the speed and the dynamic demands of business performance. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic. What can be more dynamic that that?

Performance Support 113

Performance Support Support Performance ROI 113

Living in Learning

MAY 5, 2019

It's our job to make that distinction, and doing so shifts our role to a true business partner as opposed to running a drive-through window where training orders are quickly filled. Training may or may not be a viable solution.

Assessment 100

Assessment Conversation Performance Roles 100

Living in Learning

JULY 24, 2014

Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS'

Performance Support 216

Performance Support Support Performance Agile 216

Living in Learning

AUGUST 21, 2014

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience.

Performance Support 140

Performance Support Performance Simulations Agile 140

Living in Learning

JUNE 3, 2018

Sadly, that evolution has given rise to a devolution of the ultimate strategic business objective of enabling sustained capability and workforce performance at Point-of-Work.

Performance Support 133

Performance Support Performance Support Training 133

Living in Learning

AUGUST 8, 2018

Make things better for those who make better business outcomes.”. Methinks building a culture is something you back into by taking bold, visible steps that communicate positive change that is not “done TO the workforce to make things better” but is “done FOR the workforce to enable their success.

Games 100

Games Culture Communication Change 100

Living in Learning

JANUARY 3, 2015

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability' Things are getting more social and collaborative, but the “T” word still seems to be central to the mission. We are still Training.

Performance Support 100

Performance Support Support Performance Micro-Learning 100

Living in Learning

SEPTEMBER 25, 2019

No, but I believe we should play a liaison role to facilitate hand-offs in a collaborative solution role with the business partners who do own those kinds of interventions. Does L&D own Process Improvement challenges…or access rights to critical resources…or missing online apps…or…or…or?

Training 100

Training Train Roles Conversation 100

Living in Learning

JULY 28, 2019

If my L&D mission is limited to enabling learning without a direct catalyst of specific performance at Point-of-Work and measurable evidence of impact as business outcomes, then we’ve not overcome the myth…we’ve just put more lipstick on it. BUT…it’s still wrapped in the myth.

Press 100

Press Attention Performance Productivity 100

Living in Learning

OCTOBER 14, 2017

It’s Saturday morning, and am fully caffeinated…sitting on the deck and nursing on the business end of a fairly decent cigar. It’s odd moments like these that a craving to rip out a blog post gets flung upon me. Out of the blue a question landed on my brain and I thought was significant enough […].

Brain 100

Brain Training Train Blogging 100

Living in Learning

FEBRUARY 10, 2011

businesses are going to start hiring later in 2011. I've just returned from several days at Training 2011, and I am impressed by an urgency of things to come that are going to test the limits of traditional training. With almost two trillion dollars in cash reserves, U.S.

Guide 172

Guide Training Train Technology 172

Living in Learning

AUGUST 14, 2011

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business. My vote goes to – the workforce.

Cost 145

Cost Learning Services Market 145

Living in Learning

NOVEMBER 1, 2016

A colleague of mine described adopting a Performance Paradigm where Performance Support is fully integrated as “the project that never dies” and that’s not a bad thing, because if the paradigm dies, so do the performance benefits…and those benefits are tied directly to tangible, measurable business results.

Innovation 0

Innovation Performance Support Adoption Adopt 0

Living in Learning

NOVEMBER 1, 2016

A colleague of mine described adopting a Performance Paradigm where Performance Support is fully integrated as “the project that never dies” and that’s not a bad thing, because if the paradigm dies, so do the performance benefits…and those benefits are tied directly to tangible, measurable business results.

Innovation 0

Innovation Performance Support Adoption Adopt 0

Living in Learning

OCTOBER 31, 2012

His business card says “the Beard”…and while that was accurate, I still don’t know his real title. Last week [October 25th] I had the distinct privilege of sitting in on the Tin Can API break-out session that was presented by Aaron Silvers of ADL.

SCORM 220

SCORM ADL Leadership Project 220

Living in Learning

MARCH 6, 2016

If your organization recognizes that true business results are won…or lost…@ the Point-of-Work, and a bold decision is under consideration to head up the mountain, meet me at base camp, and let’s kick around some ideas regarding the “climb” that lies ahead!

Free 100

Free Ideas Organization Business 100

Living in Learning

MARCH 6, 2016

If your organization recognizes that true business results are won…or lost…@ the Point-of-Work, and a bold decision is under consideration to head up the mountain, meet me at base camp, and let’s kick around some ideas regarding the “climb” that lies ahead!

Free 100

Free Ideas Organization Business 100

Living in Learning

AUGUST 23, 2012

Dramatically increased urgency to remain competitive, regardless of business specialty, has come upon us in the form of continuous velocity – of continuous demands for flawless performance – of continuous demands for agility to adapt to an ever-changing competitive and regulatory work environment.

Solution 203

Solution Performance Support Agile Training 203

Living in Learning

FEBRUARY 14, 2013

And by doing so we're leaving business impact on the table. We’ve done it well, and we’ve even started believing it ourselves to the extent that we wrap up a training event and move to the next. We’re deploying learning, but we are NOT implementing the application of it. That's worth a little different conversation.

Conversation 185

Conversation Blended Learning Blended Change 185

Living in Learning

MAY 23, 2011

The one business unit in particular that carries mission-critical responsibility to be in a state of readiness is the Training organization. Their mission, if they do it well, should carry the responsibility to enable every other business unit’s workforce contribution to reach sustained capability.

Diversity Training 160

Diversity Training Training Train Performance Support 160

Living in Learning

OCTOBER 15, 2012

which was bought hook line and sinker by business stakeholders. We sold sexy flash-based on-line courses. We sold the need for a big honking LMS. The biggest “sale” of all was that “Training drives performance!”

Performance Support 212

Performance Support Performance Support Flash 212

Living in Learning

APRIL 17, 2013

The business there is about to break wide open and I''m now faced with building a learning solutions team. In January of this year, I became Learning Development Director in a new group at Intellinex LLC, a Xerox Company called the Emerging Accounts Group (EAG). Announcements ID jobs ISD jobs learning jobs media developer jobs'

Instructional Design 164

Instructional Design Teams Solution Director 164

Living in Learning

OCTOBER 9, 2012

We continue to train with hopes that some form it…some technology enhanced venue of it…some exotic blend of it…is going to produce sustained capability that produces tangible business outcomes. Does training contribute to results? Sure it does, but does it sustain them? No, it cannot. It was never chartered nor was it scoped to do so.

Performance Support 179

Performance Support Support Performance Blended Learning 179

Living in Learning

AUGUST 14, 2011

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business. My vote goes to – the workforce.

Cost 113

Cost Learning Services Market 113

Living in Learning

SEPTEMBER 5, 2012

The basis for this dialog centers around how the T&D role is being stressed to meet the new learning demands of business and some thoughts on what to do about it. I think the relevance is timely and worth sharing again for those who missed it.

Roles 162

Roles Performance Support Performance Blogging 162