CLO Magazine

DECEMBER 10, 2012

10 CEB, a member-based advisory company, has released its annual “Executive Guidance” report, which indicates that the majority of executives are seeking performance gains of 20 percent from their employees to achieve business goals in 2013. — Dec. Source: CEB

Study 77

Study Develop Knowledge Worker Collaboration 77

ID Reflections

AUGUST 28, 2012

Mostly, business as usual at work and crisis situations at home took my time and attention. This taught me a few things about work, technology and myself. Work —complex knowledge work requires solitude as well as collaboration. Are you a knowledge worker working from home?

Stock 124

Stock Skype Knowledge Worker Community 124

Tony Karrer

MAY 4, 2010

We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work. There’s a nice business there. Anyone want to fund that business? See Does Deliberative Practice Lead to Quick Proficiency? But these will be getting better. Crowd source creation of the tools.

Performance Support 113

Performance Support Support Performance Cognitive 113

Origin Learning

MARCH 10, 2016

Organizations globally, irrespective of size, are concentrating on how to connect intellectual (knowledge), working (money), and human (talent) capital effectively so that efficiency drives growth and brings in economic gains to the stakeholders. Such being the scenario, every dime counts, right?

Social Media 100

Social Media Media Social Social Networks 100

Learning Rebels

JANUARY 12, 2015

.” Sometimes it’s HR leadership, or business leadership or even clients who are demanding we implement these myths as truths, our role is not to sit back and blindly smile and nod but to speak up and plant the seeds to thought independence. We should be just as curious about the business for which we work. .

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Google Docs Learning Learning Styles CLO 100

Tony Karrer

APRIL 20, 2010

I’m sure they’d love to get thoughts from others as there’s likely not enough data around this stuff to be super comfortable making business decisions. That said – if I’m defining my business direction (which is what’s behind these questions), I would start by looking at my post on the Business of Learning.

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Simulations Trends Games Social 123

CLO Magazine

JANUARY 11, 2017

The Financial Times-IE Business School Corporate Learning Alliance has released its 2017 predictions for learning and development. Learning leaders should expect providers to have business impact metrics already built into their programs. Then providers can better target solutions to meet customer needs and drive business performance.

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Metrics Augmented Reality Develop Diversity Training 32

Kapp Notes

JULY 8, 2010

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Or discussed it in a chat room?

Simulations 195

Simulations Customer Service Knowledge Worker Learning 195

Tony Karrer

APRIL 3, 2007

Search - Implications on Knowledge Work Corporate eLearning Development: Learning2.0, Why Wikis Are Conquering the Enterprise Wikis - Public vs. Why Wikis Are Conquering the Enterprise Wikis - Public vs. Controlled - Why There's No eLearning Wiki Will Blogs, Wikis, RSS, Mashups be Used in Corporate eLearning?

Corporate eLearning 101

Corporate eLearning Wiki Mashups iPod 101

CLO Magazine

FEBRUARY 28, 2018

In the 20th century, information became as important as materials, leading to what my friend and mentor Peter Drucker called knowledge work. People were no longer viewed as mere “hired hands,” and managers had to learn to encourage and inspire those who worked with them. In short, doing good is good for business.

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Server Leadership Behavior Reputation 73

Tony Karrer

JULY 6, 2009

I do a lot of presentations where one of the topics is how to use LinkedIn more effectively as part of your knowledge work. In most cases, I will ask for a show of hands: How many of you have a LinkedIn Account? Generally 50-70%. How many of you actively use LinkedIn? Generally down to 10%.

Social Networks 120

Social Networks LinkedIn Knowledge Worker Guide 120

Tony Karrer

JANUARY 7, 2009

It starts by looking at your key knowledge work: Roles Projects For myself, these might be: Roles Small Business Owner Manager Acting CTO Community organizer Expert / Speaker / Writer Client Advisor Family Vacation Planner Fine Dining Planner etc. Spring break plans etc. In other words: Scan - Staying up-to-speed on a topic.

eLearning Strategy 100

eLearning Strategy Strategy Scanning eLearning 2.0 100

EI Design

JULY 30, 2018

Gig economy is the buzzword referring to a work environment that supports short-term contracts, often with individuals working virtually together regardless of physical location. This new paradigm is optimized for knowledge work, like L&D. Invariably, there are down-times when there is less work to do.

Specialist 40

Specialist Instructional Design Virtual World Project 40

Clark Quinn

DECEMBER 12, 2009

here ), and they’re driven by the changes I am seeing in business and in society. As we’ve automated more work and started developing training for more knowledge work without adapting our methods (and, consequently, making generally dreadful learning experiences), the training role is less and less seen as worthwhile.

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Training Train Pattern Performance Support 161

Jane Hart

SEPTEMBER 13, 2011

But at the end of the day it will be about providing the right solution for the business/learning problem in hand – not just throwing a training solution at the problem. Tom Gram’s diagram (reproduced to the left) shows that “ most work requires a combination of knowledge work and routine work.

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Social Learning Social Metrics Blended Learning 199

Tony Karrer

JANUARY 8, 2009

Harold Jarche, Michele Martin and I are pleased to announce a new workshop offering that relates to the recent posts on Tool Set 2009 and to the issues of Work Literacy. Work Literacy Skills Workshop Was the last formal training you had on knowledge work skills the use of a card catalog and microfiche reader?

Social Networks 100

Social Networks Wiki Skills ASTD 100

Jay Cross

AUGUST 7, 2009

In the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. In sum, networks are ushering in new ways of doing business.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Tony Karrer

SEPTEMBER 18, 2007

is how much time I spend on blog reading and writing and how anyone can work that into their already too busy life. I also got a form of this among the questions from the grad student (I'm slowly working through these.) A frequent question I get at the end of any presentation on eLearning 2.0

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Scanning Blogging Write Blog eLearning 2.0 100

Tony Karrer

DECEMBER 14, 2009

During the year, I’ve had fantastic conversations through LearnTrends around SharePoint , Examples and Tour of Different Kinds of eLearning , Social Learning , and the Business of Learning. Each of these allowed me to fast forward my learning and share knowledge effectively. However, during 2009, I had a bit of an aha moment.

Diversity Training 109

Diversity Training Scanning PWLE Case Study 109

Aptara

AUGUST 15, 2014

All of those things must be done, along with crafting compelling content that ensures the act of taking the course won't bore employees, drive them away or fail to impart much knowledge. When the curriculum tends toward "soft skills" instead of hard-and-fast business knowledge, what can users do to keep their processes on-target?

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Solution Corporate eLearning Design eLearning 40

There Is No Chalk

AUGUST 6, 2009

Anyhow, it's time to get back to the business of discussing knowledge work and performance. Well it's been a while since I posted here, partly due to one Masters class ending, interviewing for openings, taking a short vacation, starting a new position, and then my next class, all within one month.

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Classes Knowledge Work Open Discussion 40

Tony Karrer

JANUARY 27, 2009

And when I discuss what the new skills are around knowledge work, I quickly arrive a the biggest changes being things like finding expertise , finding answers , using social media to find answers , and learning through conversation. The common threads here are: People Networks To me, the biggest work literacy gap is in this area.

Social Media 100

Social Media Wikipedia Social Networks LinkedIn 100

Xyleme

SEPTEMBER 6, 2011

Jane argues that the requirement for traditional training departments will shrink “as knowledge, work and learning become indistinguishable, [and] social learning (powered by social media tools) becomes an organizational imperative.” Traditional training departments need to evolve or be relegated to corporate history.”.

Social Media 68

Social Media Training Train Social Learning 68

Jay Cross

NOVEMBER 8, 2010

On December 13, Charles Jennings and Jay Cross will share a vision of working smarter at a private dinner with executives from across the Netherlands. The discussion will include a case study of Thomson-Reuters, focusing on cutting-edge performance improvement, knowledge work, and the business case in senior management terms.

Internet 43

Internet Case Study Tagging Reference 43

Tony Karrer

AUGUST 31, 2009

And the risk is pretty severe as described in the Business of Learning. And you cannot Separate Knowledge Work from Learning. Trends in What L&D Organizations are Doing As a result of these trends, some L&D organizations are looking to social and informal learning. The audience has to be large enough.

Trends 121

Trends Blended Learning Social Networks eLearning 2.0 121

Tony Karrer

JANUARY 5, 2009

You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills. We are all too busy. And once you begin to really fall behind on this stuff, your skills will atrophy to the point where you are hopeless. There are no excuses.

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PWLE PLE Tools PKM 122

CLO Magazine

MAY 11, 2017

One realization is that most of the benefits to business are coming increasingly from so-called knowledge work, work that processes information in productive ways. Even in the most regulated industries, we have to enable opportunities to innovate and change. We gathered data and reviewed the outcomes.”

Innovation 87

Innovation Roles Cognitive Leadership 87

Tony Karrer

MARCH 16, 2009

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Matt Moore in an article Learning & Knowledge = ?

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

ID Reflections

MARCH 27, 2010

The irony and the truth is that we are so busy coming up with what we fondly believe are the right answers that we forget to ask the right questions.If I have quoted liberally from the paper below to substantiate my analysis of why this age demands that we develop the art of asking questions. A simple explanation of the Cynefin Framework.

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Conversation SAP Innovation Collaboration 123

Jay Cross

APRIL 20, 2010

In time, the words will migrate into the Working Smarter unbook. Working smarter is the key to sustainability and perpetual improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The infrastructure for working smarter is called a workscape. Workscaping.

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Vitalyst

MARCH 8, 2018

The most important, in terms of the challenges organizations are facing today, are: Productivity must be the responsibility of the individual knowledge workers themselves. Continuing innovation must be part of the work, the task and the responsibility of knowledge workers. They have to manage themselves. They must have autonomy.

Knowledge Worker 40

Knowledge Worker Innovation Culture Productivity 40

Jay Cross

JUNE 5, 2009

My unbook, Working Smarter: Boosting Brainpower for Fun & Profit , is now on sale at Amazon for $14. This is a book for business managers about applying common sense to the task of building workforces that improve performance naturally, without prodding.

Brain 36

Brain Upgrade Innovation Internet 36

Clark Quinn

SEPTEMBER 22, 2008

She's a co-founder with Tony Karrer of Work Literacy, a network of individuals, companies, and organizations focusing on the frameworks, skills, methods, and tools of modern knowledge work. Michele blogs at The Bamboo Project.

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Web Social Networks Wiki Free 101

CLO Magazine

AUGUST 29, 2018

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Insights have been referred to as the new currency of business, and today’s economy is often referred to as the insight economy. But how do you meet that challenge?

Informal 71

Informal Business Authoring Tools Score 71

ATD Learning Technologies

SEPTEMBER 12, 2017

Faced with a future in which AI makes work even less stable, what is needed is a wholesale transition from knowledge work to learning work. During the moment itself, employees are unlikely to learn as they are too busy performing, but they can still use the same microlearning materials as a resource.

microlearning 95

microlearning Grovo Micro-Learning Simulations 95

Jay Cross

AUGUST 2, 2009

It demands that we impose the responsibility for productivity on the individual knowledge workers themselves. Knowledge workers have to manage themselves. Continuing innovation has to be part of the work, the task and the responsibility of knowledge workers. New York: Harper Business, 1999. Progressing?

Productivity 36

Productivity Product Knowledge Worker Innovation 36

Jay Cross

AUGUST 18, 2013

Intuitive knowledge . Intuitive knowledge is what Nobel laureate Daniel Kahneman describes in Thinking Fast and Slow as System 1. Intuitive knowledge works with patterns; it knows no words. If you are concerned only with helping people learn rational knowledge, you’re abandoning a vital facet of learning.

Culture 40

Culture Brain Simulations Wikipedia 40