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Jay Cross

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The Masterclass on Informal Learning

Jay Cross

Your organization has decided to tilt in the direction of informal learning. Masterclass for L&D managers, instructional designers, and senior instructors on the concept and implementation of informal learning. Introduction to informal learning. A dive into 70:20:10 as an example of informal, experiential learning.

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JSB on the roots of informal learning

Jay Cross

Informal Learning begins with these words: “THIS IS A BOOK about knowledge workers, twenty-first-century business, and informal learning. The workhorse of the knowledge economy has been, and continues to be, informal learning. Most teaming about how to do a job is informal. “Training&# ? Peter was right.

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What does Jay do?

Jay Cross

If you want to break free of conventional thinking, come join me at the Internet Time Studio in Berkeley, California. Berkeley is a temple of California cuisine.). That usually includes… helping business managers solve problems. researching, writing, and presenting new ways of doing things. Internet Time Studio.

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Clueless United Airlines Breaks Customer Service

Jay Cross

I got to Easy Check-in, filled in my information, and clicked “Continue.&#. Silly me, my form-filler had put in California but United wanted CA. Re-enter the credit card information we already have and your billing address so we can ding you $28 for carrying baggage. It’s an international flight. Yes, one bag.

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Future of Talent

Jay Cross

I’m writing this post in a conference room overlooking the Pacific in Santa Cruz, California, sitting with a dozen senior talent managers. Making sense of oceans of information takes a collaborative effort; we’ve got to get together on this. People will develop more sophisticated means of interpreting reviews and information.

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Upcoming presentations

Jay Cross

I plan to talk about the ROI of informal learning. Two dozen top talent management professionals hunker down in Tiburon, California, to take the pulse of talent management, network professionally, and learn some new tricks. Measuring Success: Learning’s Positive Impact on Business. September 24-26, 2008, Del Coronado, San Diego.

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10 most popular posts of 2012

Jay Cross

The science is still evolving, but we believe that sitting is harmful in itself ,” says Dr. Toni Yancey, a professor of health services at the University of California, Los Angeles. Training departments push training, while workers search and ask for the information they need. Sitting Kills. “ The Coherent Organization.