Captivate 2019 will not publish. Consistently crashes.
Updating Captivate 8 courses to the new 2019 version. After repairing some unusual font and sizing issues, the resulting course will only process up to 45% before receiving “Fatal Error, please restart Captivate”.
Windows 10, 64Gb, SSD’s, nVidia 8Gb, maxed out Dell Precision workstation. I am an Administrator for this workstation.
What I’ve done so far:
- Cleared Cache
- Run the Utility from the Utils folder
- Made sure that all files and publishing locations are local
- Saved into a new file
- Reboots/restarts
- Uninstall/re-install.
No effect.
What do I possibly do now?
I wonder if you have been able to find the culprit or if you took my advice to recreate from scratch. It has been almost two weeks since I posted my answer.
From 8 to 11, that is meant to have problems. Normally an upgrade from the previous version has been tested, but never 3 versions back. Too much has changed over those versons. There must be come incompatible slides/objects. I can only offer some tips.
Try by hiding first of all the quiz slides (they are very sensitive to upgrading)). Check the used theme: is this also a theme from CP8? Try to recreate the theme (all components) in CP2019 and check again.
Personally I would recreate the courses, it often takes longer to try to fix upgrade issues. Maybe you can open the library of the old course in C2019 as external library (not sure).
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