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How to Create a Successful Customer Service Training Program

Infopro Learning

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to the sustained growth of any business. Delivering exceptional customer experiences ensures high customer loyalty and customer retention. Final Thoughts.

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Case Study: LMS Discovery Project

Petra Mayer

Transcription The Situation In this case study, we cover the process of taking a client through a LMS Discovery Project to better understand the organization’s business, technical and security requirements. We did not want to create a report that would gather dust in a drawer.

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Virtual Reality Training: Real-World Case Studies

KnowledgeAnywhere

The following case studies represent successful outcomes from using VR as part of a comprehensive training program. United Parcel Service (UPS) prepares drivers for road hazards. UPS’s VR program enabled the company to create a mobile training academy that brings the classroom to UPS students at other facilities.

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Learning analytics examples: 5 case studies of data insights in action

Learning Pool

Case study 1: Measuring behavior change at InterContinental Hotels Group with xAPI. . Case study 2: City & Guilds use xAPI for predictive analytics and evidence-based recognition. . Learners can export this data to their own tailored CV, customizing the information they present back to potential employers. .

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Case study: Make Believe Works inspires innovation at Mars

CLO Magazine

Mars creates items for people and pets through three subsections: Mars Food and Nutrition, Mars Snacking and Mars Petcare. Mars Petcare serves pets through several services and brands like Pedigree, Mars Veterinary Health, Greenies and Whiskas. The workshops are customized to the needs of each company depending on goals and values. “The

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Two Global Brand Digital Retail Transformation Case Studies: Lessons & Challenges

BigTinCan

A case study of a global sportswear brand’s digital transformation odyssey, including details on why generic digital solutions simply wouldn’t work for their business model. How Bigtincan’s custom-tailored digital training solution helped a multinational beauty retailer overcome a bottleneck for growth and sales productivity.

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The ROI of Training – Part III – Case Studies

Jigsaw Interactive

Case Studies. Employee training case study: LinkedIn. In fact, the new approach was so successful that the company adapted it into a model for Creating a Virtual Onboarding Program. Employee training case study: SaaS Provider. What’s the ROI of Training? Their challenge? The result?