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Success Formula for Discussion Forums in Financial Services

Tony Karrer

I received a question this week related to Discussion Forums for Knowledge Sharing at Capital City Bank : I successfully launched a discussion forum for a small group of lending assistants within my bank. That forum is still up and running. I could go on… but I’m sure you get the picture. Great question.

Forum 115
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Online social networks, learning and viral expansion loops

Sticky Learning

A Case Study I'll use a multi-store medium retail store business as an example, I'll rename it (imaginatively?) "A He began by using the Ning platform, set it up and sent out details to his team. Content - it met users needs, providing a forum to ask questions and source solutions. That's pretty broad isn't it!

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Using Social Media for Learning: Tools & Practices #BHsocialmedia

Learning Visions

Video, podcasts, discussion forums, games, mentoring programs (Partner new learners with those already certified). Wanted more collaboration and conversation, so people could access already certified people’s expertise. Wanted to move away from certification as in individual pursuit. Polls, blogs, search (similar to chrysler).