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Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

The customer audience uses the machine to process patient samples, perform maintenance and troubleshoot the analyzer if necessary. Our own Director of Instructional Design, Jennifer Bertram , will partner with Lori Goddard , Centralized Diagnostics Training Developer, to present the ®cobas 8000 customer training as a case study at the 2014 SPBT Conference. Who is Roche?

The Role of e-Learning in Building and Managing Organizational Talent: A Case Study


Here are some of the strategies we implemented to create an impactful training program for effective talent management: Owing to the vastness of the information to be shared, the course was broken down into two distinct modules. An animated mascot was created to build a connection with the learners by engaging them in an informal manner and lightening the mood. contact-form-7].

Blended and Distributed Learning Case Study

Obsidian Learning

New post Blended and Distributed Learning Case Study on Obsidian Learning. Existing content – Strong case study, too much lecture, overall much too long. Case studies. This case study is an excellent example of how blended and distributed learning inform all of our design choices. Background. Our Solution. Technology. Experience.

Case Studies for eLearning: How and when they work best


Case studies in education are an age old teaching strategy. In this article, we talk about effective approaches to using case studies in eLearning environments. Case studies make excellent reading and comprehension activities, while simultaneously serving as information providing tools. In eLearning, case studies are richer.

Learning Insights Guide 2017: Progress with Purpose

3Learning Insights 2017 Foreword Page 4 Case study Page 12 Case study Page 20 2 Moving from. always, conducting the interviews proved to be informative, revealing and fun. consume information outside of work. information in their everyday lives. amounts of information with a few clicks. information about why and how the. Case study.

e-Learning and Compliance Training: Strategies for impactful course design


Providing examples and case studies: By citing case studies and real-life examples, we can help the learner to fully understand the impact of changing his or her behavior and complying with the suggested set of rules/regulations. Actual real-life videos can be shot and included in the compliance course to illustrate by example. Videos or Animation?:

4 Ways Gamification Drives Business Results

Bottom-Line Performance

What’s the value of a more informed sales rep? Without real-life examples, those four buzz phrases sound a whole lot like empty corporate speak. Here are four examples of results companies saw after implementing training that included gamification elements: While participating in a gamified training program… 1. What’s the ROI of a more engaged employee?

How Johnson & Johnson Uses Knowledge Guru to Drive Efficiency

Knowledge Guru

While research and case studies both demonstrate how effective serious games are when integrated into a blended curriculum, organizations need concrete examples that show what “success” looks like when using serious games. One such example comes from the Talent Acquisition Organization at Johnson & Johnson. The training program is a 5-week series of formal and informal training that includes: Outcomes of Project Camelot. Case Studies Game Based Learning Gamification News Testimonials case study testimonial Technology Refresher.

6 Digital Learning Trends You Need to Know About

DigitalChalk eLearning

For example, Utility Warehouse, a UK utilities company, needed to use mobile learning because their 46,000 distributors needed access to learning while on-the-go and onsite with clients. Augmented reality—merging the real environment with virtual information in real-time—is becoming easier to achieve. Case Studies For DigitalChalk Users Online Training Software Learning Trends

Seven Simple Secrets to Off-the-Shelf Course Success

For example, your goal might be to hire and train three new service teams this year. For example, to support objective 1— standardize and ramp up hiring activity to 50 new hires – you might use courses such as. Performance support is the extra bits of information or reminders that extend the training. For example, you might schedule. Seven Simple Secrets to. capital.

How to Make Employee On-boarding Memorable… In a Good Way

Knowledge Guru

Some of this learning is directly related to job performance, while the rest is based on finding the right information, following the right processes and understanding the “company vernacular.” Without proper reinforcement and spacing of key concepts, new employees will quickly forget the flood of new information. How We Fixed Our On-boarding Program. years.

Games and Gamification: Research from the eLearning Guild

Knowledge Guru

It includes numerous case studies and examples of games being used in the workplace today, and summarizes recent research on games for learning. Karl’s book includes an entire chapter reviewing meta-analysis studies on games. These studies support the use of game-based learning in a variety of disciplines. Not the best example, mind you, but simple.

How Does LMS Selection Work? This Case Reveals All

Talented Learning

Through practical, front-line experience, we’ve identified the information and steps that are most effective in defining requirements and formulating a short list of highly qualified vendors for any type of learning management scenario. ” The answer is easier to follow if we walk through a real-world example. In this particular case, price and prudence won.

Case Studies of Informal or Social Learning

Tony Karrer

I'm looking to find lots of examples of where informal or social learning has been used successfully in the workplace and where it was led by the L&D organization. If you would be more comfortable, feel free to send me information via an email: This can either be already written up, or it can be the name of a person and organization where it was done. Can you provide me pointers? eLearning Technology. Subscribe to the Best of eLearning Learning for updates from this blog and other eLearning blogs

Why a Case Study is the Key to Training Success


This is an exaggerated example of a short case study. There are a wide variety of tools utilized in elearning courses and case studies help to apply content to real-life situations. According to Harvard Business School , the case study method is the best way to prepare students by placing them in the role of the decision maker. What is a case study?

Informal Learning – the other 80%

Jay Cross

The start-up stiffed me but the paper morphed into the Informal Learning book. I’ll be leading a series of master classes on informal learning and working smarter in Europe. Informal Learning – the other 80%. Because organizations are oblivious to informal learning, they fail to invest in it. Let’s look at what informal learning is and what to do to leverage it.

Don’t Just Tell, Show: the Value of Examples

Association eLearning

Examples get people’s attention and are also fantastic memory aids. You could just tell them by sending out an e-mail or making an eLearning course full of animated text that lists all of the information. If you reinforce the same key information with examples, it provides context and lets your members see why the content is important. Good examples are also specific.

Over-engineered for information transfer, under-engineered for learning

Clive on Learning

I've seen some really good examples of self-study e-learning in the past few weeks. This should not be the case, at least not on such a widespread scale. We over-engineer for information transfer and we under-engineer for learning. Mostly, the developers of these programmes are going to these lengths because they know that they're really just passing over information. But surely all that matters is that the information is relevant and useful. Yes, they may include some modest case study or scenario, perhaps just some sort of quiz.

Using Games to Improve Product Knowledge

Knowledge Guru

It’s hard to learn huge chunks of information by rote, and those “talking points” don’t come naturally. When the success of the organization is tied to how well people learn basic information, it’s worth investing in more substantial product knowledge training. Customer Examples. Case Studies case study knowledge guru product knowledge training

Memory, Web 2.0, Reading Level, Case Study, Audio, & Productivity

Big Dog, Little Dog

For example, networking is generally considered to be a good thing. Is the case study method of instruction due for an overhaul? - Case studies can serve as a touchstone for discussions of real-world situations in organizations. Information Architecture for Audio: Doing It Right - Boxes and Arrows. Human memory reinvents itself all the time. The Web 2.0

Where is L&D heading?

E-Learning Provocateur

I prefer to see MOOCs through the lens of informal learning which values the learning over its bureaucracy. For example, it’s important that your intranet is mobile optimised, so when someone is away from their desk, they can quickly look up the information they need and put it into action. Community of Practice Case Study. Informal first.

AAF-Greater Lehigh Valley Gamification Presentation Resources

Kapp Notes

Cost information: Remember it depends on a lot of variables. Here are some of the articles referenced: Case study on success of Sebring Semantics. Best practices and examples for successful gamification. ” If you are interested in an expanded version of the information from above, see the book below. from Karl Kapp. Some costs of games. Sebring Semantics.

Are You Sharing Global Information?

CLO Magazine

Organizational silos often inhibit employees from easily accessing global intelligence, and the larger the organization, the more likely it is that critical information is not being shared. For instance, someone working in the office of regulatory affairs in Japan may be a local subject matter expert, but a colleague in another office who needs such information doesn’t know that expertise exists. The CLO has to manage all of the global knowledge coming in and make it available to those who need the information to succeed. For example, Brand B brought in a U.S.-based

eLearning Modules will Die… and 70:20:10 will hold the Smoking Gun


Done right, formal learning can add tremendous amounts to a blend, including: Priming mindset and/or directing focus of learners; Introducing high level core concepts or frameworks (possibly through case studies or worked examples); and. Those of you paying attention might have noticed the clue to our murder case… we now have motive. eLearning Today.

Learning Solutions 2016 Highlights


The conference was packed with over 100 informative sessions, which provided great insights through case studies, best practices sharing and discussions around new developments in the eLearning domain. I attended a few sessions that were quite engaging and informative. The Learning Solutions conference achieved another benchmark as a successful event this year.

Multiply Learning Successes with This Number-Backed, Modern Approach


It’s a central concept in our soon-to-be-released white paper, Beyond the LMS: Modernize Your Corporate Learning Programs by Supporting Social and Informal Learning. But as we cover in this paper, there’s a lot of evidence and case studies out there suggesting this approach almost always leads to better training outcomes. Survival is not mandatory.”. START A TRIAL.

Online courses must die!

E-Learning Provocateur

Enter the Informal Learning Environment (ILE). Occupying a place on the continuum somewhere between a VLE and a PLE, an ILE is an informal learning environment that a facilitator manages on behalf of a group of learners. Don’t forget podcasts, RSS feeds, slideshows, infographics, animations, articles and real-life case studies. A touch dramatic, isn’t it?

Online 106

What You Missed at TRYxAPI – ATD ICE


” How John proposed we counter this mindset is by looking for “performance opportunities” — looking for common learning models and having a plan for how to discuss and execute on different types of opportunities for L&D to make a business impact — starting with needs for information dissemination and skills development. This customer-centric approach is evident in the case study examples shared to model how other vendors and other organizations can share their tools and their case studies. — Aaron E. — W.

How to Improve Learning Outcomes With Performance Support

Social Learning

Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Here’s a quick sampling of the performance support options available: Job aids, quick reference guides and tip sheets qualify as performance support. Scavenger hunts for information. In Summary.

Learning Transfer: 3 Ways to Incorporate Work Place Realities in E-learning

CommLab India

For example, consider a sales training scenario. When this point is conveyed with a real world example as shown in the video below, the training becomes more practical and the ability of the sales people to apply the same in real life situations increases. Case studies : Case studies are real-time experiences of organizations. What were the results?

Getting the most out of your Subject Matter Experts

Bottom-Line Performance

I mentioned that, in many cases, some percentage of content exists, but not in written format. Check out the Mad Libs website for more information: [link] ). These worksheets allow a SME to “fill in the blanks” of a case study, employee scenario, or process-in-action sequence without having to start with a blank piece of paper. For example, if I need help with an employee scenario, I create a worksheet that includes four main sections: the employee, the situation, the tools/resources he/she uses, the steps he/she takes, and the results. But how? Hypnosis?

8 Ways To Use 360-Degree Online Training Videos In Corporate eLearning

EI Design

For example, the equipment or tools nearby that can help them contain the spill quickly. Instead of just reading about the usage instructions, they’re able to follow along with a visual example. This gives them the information and experience they need to seal the deal and help customers make an informed decision. Virtual Reality Case Studies.

Laura Overton – Crystal Balling with Learnnovators


Laura authored ‘Linking Learning to Business’ in January 2004 – one of the first industry benchmark studies at the time. So, in the Towards Maturity Benchmark Study we have been looking at two things: 1. When people take part in the Towards Maturity benchmark study, they compare their outcomes AND approach to learning innovation with their peers. THE INTERVIEW: 1. Help me’.

How Social Learning is Powering Up Today’s Workplaces


“ Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Techcrunch Study : Many senior executives like to talk the social media talk. Social Learning Theory Video : This is another video that carries two good examples of social learning. THE QUOTE. THE JOURNEY. Books.

5 Critical Needs Met By Blended Learning


Case studies show that learners are performing better when the content is offered in a variety of ways. For example, you could easily break each one of these into further subcategories. It does help the learner to better retain the information so that they are prepared for applying, problem solving, and changing. Learning more about the subject (more).

A Different Approach to Adult Learning Design


I could map all these characteristics to a sample we recently created for a prospect. The sample was based around ‘The benefits of eLearning’. Here are some things which mapped to what Rick Stated: 1) The company was creating strategic plans for next year and the sample had an immediate value in that discussion. So how do adults learn?