Axonify

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How food retail will—and won’t change—post-pandemic

Axonify

Pandemic-related disruptions have packed several years worth of change into a few months. This year has been quite a roller coaster for the food retail industry. And while the pandemic is far from over, the dust has settled enough for many in the food retail industry to be asking: What’s next? We sat down with … Continued.

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5 tips for driving organizational change in retail (from someone who’s done it)

Axonify

Big organizational changes don’t happen overnight. And through it all, there’s usually one person, or a small group of people, who are the driving force behind the change—the champions, the change agents. There are a lot of stakeholders and a lot of moving pieces. Countless calls, emails and meetings. … Continued.

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4 ways frontline training has changed (and 1 way it hasn’t) during COVID-19

Axonify

Changing priorities. It’s never been harder to be a frontline employee. They’ve always had a difficult job. Long hours. Challenging customers. But now, on top of all of that, they’re dealing with personal health and safety worries on a daily basis. … Continued.

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You need to change the way you view training if you want to measure the impact of learning

Axonify

The post You need to change the way you view training if you want to measure the impact of learning appeared first on Axonify. But the rewards are tremendous, and extremely measurable, and highly impactful to the organization.”. You can find the full recording of the webinar here.

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NRF recap: Consistent frontline performance is key to your 2021 retail strategy

Axonify

The ways we shop changed, with a host of new options like buy online, pickup in store (BOPIS) and same-day ship from store. Policies and procedures changed on a dime in response to public health requirements and market … Continued. Stores became fulfillment centers, and associates became safety champions and rule enforcers.

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4 frontline employee communication trends to watch

Axonify

In any conversation about how the pandemic has changed frontline support in retail, employee communication is almost guaranteed to come up. Thanks to the changes of the past year, employers have been forced to reinvent nearly … Continued.

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Is WhatsApp putting your retail operation at risk?

Axonify

Health and safety guidelines changed by the day. Store policies changed by the hour. The COVID-19 pandemic has shown just how critical frontline communication is in retail. Traditional tactics, such as bulletin boards and pre-shift huddles, proved insufficient.